Troubleshooting Procedures; Component Operation; Pump Does Not Operate, But The Light Does; Poor Jet Action - Life Smart Willow Owner's Manual

In the event the spa is not working the way it
should, please first review all the installation
and operating instructions in this manual and
check the message on the panel display. If
you are still not satisfied it is working properly,
please follow the appropriate troubleshooting
instructions.
CAUTION! WARNING! SHOCK HAZARD!
No User Serviceable Parts.
Do not attempt service of the control box.
Contact Customer Service for assistance.
Follow all owner's manual power connection
instructions.
NO COMPONENT
OPERATION
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Is the subpanel (230V) GFCI tripped?
4. If 1 is yes and 2 and 3 are no contact
Customer Service for assistance.
PUMP DOES NOT
OPERATE, BUT THE LIGHT
DOES
Press the Jets 1 or 2 button:
The pump operates but no water flows to jets.
Pump may not be properly primed. This can
happen after the spa is drained and refilled.
Press the Jets 1 or 2 button several times,
never leaving the motor on for more than
5-10 seconds at-a-time with no water coming
of of jets.

POOR JET ACTION

1. Press the Jets 1 or 2 button to make
certain the pump is on.
2. Turn the air control valves in one direction
to increased jet action.
3. Make sure the water level is half way
between top of spa and top of the gray
filter ring.

TROUBLESHOOTING PROCEDURES

4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open position.

WATER IS TOO HOT

1. Check desired temperature on topside
control.
2. Check for a Diagnostic Message (in
Control Panel Operation section).
OH - Overheat (spa is deactivated) DO
NOT ENTER THE WATER.
If the spa has overheated you should remove
the cover to promote heat reduction. The
spa control system should reset itself when
the water temperature reduces below 104ºF
(40ºC). When the spa falls below the reset
temperature you can push any button on the
topside control to reset the control system.
Under extreme and/or prolonged weather
conditions it is possible for the ambient
temperature to exceed 106F (41C); effecting
the water temperature of the spa and causing
it to overheat. These conditions could cause
the spa sensors to produce an OH message
and prevent the usage of your spa during
these conditions. The location of your spa
should be reconsidered to reduce the outside
temperature around the spa. For example,
you may need to prevent direct sunlight on
any surface of your spa. Regardless, do not
enter your spa if the temperature is above
104°F (40ºC).
Should checking the above steps fail to
correct the problem, please contact Customer
Service at (888) 961-7727 Ext. 8440 or at
ahsservice@watkinsmfg.com.
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