Dell Optiplex 7070 Small Form Factor Service Manual
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Dell Optiplex 7070 Small Form Factor Service Manual

Dell Optiplex 7070 Small Form Factor Service Manual

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Dell OptiPlex 7070 Small Form Factor
Service Manual
Regulatory Model: D11S
Regulatory Type: D11S004
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
Micro 6CC9N
o cerca il tuo prodotto tra le
migliori offerte di PC Desktop e Workstation
Dell Optiplex 7070

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  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Dell Optiplex 7070 Micro 6CC9N o cerca il tuo prodotto tra le migliori offerte di PC Desktop e Workstation Dell OptiPlex 7070 Small Form Factor Service Manual Regulatory Model: D11S Regulatory Type: D11S004...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions............................... 7 Electrostatic discharge—ESD protection......................... 7 ESD field service kit ..............................8 Transporting sensitive components........................... 9 After working inside your computer...........................9 2 Technology and components........................10 DDR4....................................
  • Page 4 Hard drive..................................24 Removing the hard drive ............................24 Installing the hard drive ............................25 Bezel....................................25 Removing front bezel..............................25 Installing front bezel..............................26 Hard drive and optical drive module..........................27 Removing the hard drive and optical drive module....................27 Installing the hard drive and optical drive module....................30 Optical drive..................................33 Removing the optical drive............................
  • Page 5 Diagnostic error messages..............................72 System error messages..............................75 5 Getting help..............................77 Contacting Dell................................. 77 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type-C • Advantages of DisplayPort over USB Type-C • HDMI 2.0 • Intel Optane memory DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 11: Memory Errors

    Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.

  • Page 12: Speed

    finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows: • Higher transfer rates (up to 5 Gbps) • Increased maximum bus power and increased device current draw to better accommodate power-hungry devices •...

  • Page 13: Applications

    Applications USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better.

  • Page 14: Usb Power Delivery

    USB Power Delivery The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A laptop might require up to 60 watts, for example.

  • Page 15: Advantages Of Hdmi

    • HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p • Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI •...
  • Page 16 NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel Optane memory module, from the computer. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology". Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.

  • Page 17: Removing And Installing Components

    Removing and installing components Side cover Removing the side cover Follow the procedure in Before working inside your computer. To remove the cover: Slide the release latch on the back side of your system until it gives a click sound to unlock the side cover [1]. b Slide and lift the side cover from the system [2].

  • Page 18: Expansion Card

    Follow the procedure in After working inside your computer Expansion card Removing expansion card Follow the procedure in Before working inside your computer. Remove the Side cover. To remove the expansion card: Pull the metal tab to open the expansion card latch [1]. b Pull the release tab at the base of the expansion card [2].

  • Page 19: Installing The Expansion Card

    Installing the expansion card Insert the expansion card into the connector and press the expansion card until it clicks into place [1] Close the expansion card latch and press it until it clicks into place [2]. Removing and installing components...

  • Page 20: Coin Cell Battery

    Install the Side cover. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery CAUTION: Removing coin cell battery may reset the motherboard. Follow the procedure in Before working inside your computer. Remove the: Side cover Expansion card To remove the coin cell battery:...

  • Page 21: Installing The Coin Cell Battery

    Installing the coin cell battery Place the coin cell battery with "+" sign facing up in the slot on the system board [1]. Press the battery into the connector until it locks into place [2]. Removing and installing components...

  • Page 22: Hard Drive Assembly

    Install the: Expansion cards Side cover Follow the procedure in After working inside your computer. Hard drive assembly Depending on the configuration you choose, you will have either one 3.5–inch hard drive assembly or two 2.5–inch hard drive assembly. Removing the hard drive assembly Follow the procedure in Before working inside your computer.

  • Page 23: Installing The Hard Drive Assembly

    Installing the hard drive assembly Align the tabs on the hard drive assembly with the slots on the chassis at 30 degree angle [1]. Press the hard drive assembly so that it gets secured to the hard drive and optical drive cage [2]. Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [3,4] Removing and installing components...

  • Page 24: Hard Drive

    Install the Side cover. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive NOTE: For configurations shipped with 3.5-inch HDD, follow the same procedure to remove the HDD from its bracket. Follow the procedure in Before working inside your computer.

  • Page 25: Installing The Hard Drive

    Installing the hard drive NOTE: For configurations shipped with 3.5-inch HDD, follow the same procedure to install the HDD into its bracket. Insert the holes on one side of the hard disk into the pins on the hard drive bracket [1], and then place the hard drive into the bracket such that the pins on other side of the bracket is aligned with the holes on the hard drive [2].

  • Page 26: Installing Front Bezel

    Installing front bezel Align the bezel and insert the retention tabs on the bezel into the slots on the system. Press the bezel until the tabs clicks into place. Removing and installing components...

  • Page 27: Hard Drive And Optical Drive Module

    Install the Side cover. Follow the procedure in After working inside your computer. Hard drive and optical drive module Removing the hard drive and optical drive module Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly To release the hard drive and optical drive module:...
  • Page 28 b Slide the release tab to unlock the hard drive and optical module [1]. Lift the hard drive and optical module [2] Removing and installing components...
  • Page 29 To remove the hard drive and optical drive module: Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2]. b Slide and lift the hard drive and optical drive module from the system [3]. Removing and installing components...

  • Page 30: Installing The Hard Drive And Optical Drive Module

    Installing the hard drive and optical drive module Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1]. Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. Removing and installing components...
  • Page 31 Lower the hard drive and optical drive module so that it is placed in its slot [1]. Slide the release tab to lock the module [2]. Removing and installing components...
  • Page 32 Route the hard drive data and power cables through the HDD-ODD release tab [1]. Route the optical drive data cable and power cable through the retention clips [2]. Removing and installing components...

  • Page 33: Optical Drive

    Install the: HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Optical drive Removing the optical drive Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel To remove the optical drive: Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
  • Page 34 b Slide the release tab to unlock the hard drive and optical module [1]. Lift the hard drive and optical module [2]. Removing and installing components...
  • Page 35 d Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower the hard drive and optical module until it is seated. Removing and installing components...
  • Page 36 Push the release latch on the optical drive [1] and pull the optical drive out from the system [3]. Removing and installing components...

  • Page 37: Installing The Optical Drive

    Installing the optical drive Slide the optical drive into its slot in the system [1]. Slide the release tab to unlock the hard drive and optical drive module [2]. Removing and installing components...
  • Page 38 Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3]. Removing and installing components...
  • Page 39 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2]. Removing and installing components...
  • Page 40 Slide the release tab to lock the module [2]. Removing and installing components...

  • Page 41: Memory Module

    Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Memory module Removing memory module Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module To remove the memory module: Pry open the retention tabs from both sides to lift the memory module from the connector [1].

  • Page 42: Installing The Memory Module

    Installing the memory module Align the notch on the memory module with the tab on the memory module connector. Insert the memory module into the memory module socket [1]. Press the memory module until the memory module retention tabs click into place [2]. Removing and installing components...

  • Page 43: Heatsink Fan

    Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Heatsink fan Removing heatsink fan Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module...

  • Page 44: Installing The Heatsink Fan

    Installing the heatsink fan Align the heatsink fan onto the heatsink assembly[1]. Replace the 3 screws to secure the heatsink fan to the heatsink assembly [2]. Connect the heatsink fan cable to the connector on the system board [3]. Removing and installing components...

  • Page 45: Heatsink Assembly

    Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Heatsink assembly Removing heatsink assembly Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module...

  • Page 46: Installing Heatsink Assembly

    NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board. Installing heatsink assembly Align the heatsink assembly onto the processor [1]. Tighten the 4 captive screws to secure the heatsink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board.

  • Page 47: Intrusion Switch

    Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module...

  • Page 48: Installing The Intrusion Switch

    Installing the intrusion switch Insert the intrusion switch into the slot on the chassis [1]. Connect the intrusion switch cable to the system board [2]. Removing and installing components...

  • Page 49: Power Switch

    Install the: Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Power switch Removing power switch Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel...

  • Page 50: Installing The Power Switch

    Installing the power switch Slide the power switch module into the slot on the chassis until it clicks into place [1, 2]. Connect the power switch cable to the connector on the system board [3]. Removing and installing components...

  • Page 51: Processor

    Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Processor Removing processor Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module Heat sink assembly...

  • Page 52: Installing The Processor

    CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the processor socket when removing the processor out of the socket. Lift the processor out of the socket [3]. NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage.

  • Page 53: M.2 Pcie Ssd

    Install the: Heat sink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. Follow the procedure in Before working inside your computer.

  • Page 54: Installing The M.2 Pcie Ssd

    Hard drive and optical drive module Heatsink assembly To remove the M.2 PCIe SSD: Remove the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [1]. b Lift and pull out the PCIe SSD from its connector on the system board [2]. Remove the SSD thermal pad [3].

  • Page 55: Power Supply Unit

    Install the: Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU Follow the procedure in Before working inside your computer.
  • Page 56 Heatsink assembly To release the PSU: Disconnect the CPU power cable from the system board [1]. b Unroute the power cables from the retention clips on the chassis [2]. To remove the PSU: Remove the 3 screws that secure the PSU to the system [1]. b Disconnect the system power cable from the connector on the system board [2].

  • Page 57: Installing The Power Supply Unit Or Psu

    Installing the power supply unit or PSU Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2]. Route the system power cable through the retention clips [3]. Connect the power cable to the connector on the system board [4]. Replace the screws to secure the PSU to the rear chassis of the system [5].
  • Page 58 Route the CPU power cable through the retention clips [1]. Connect the CPU power cable to the connector on the system board [2]. Removing and installing components...

  • Page 59: Speaker

    Install the: Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Speaker Removing speaker Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel HDD assembly Hard drive and optical drive module...

  • Page 60: Installing The Speaker

    Installing the speaker Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2]. Connect the speaker cable to the connector on the system board [3]. Removing and installing components...

  • Page 61: System Board

    Install the: Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. System board Removing system board Follow the procedure in Before working inside your computer. Remove the: Side cover Coin cell Front bezel HDD assembly...
  • Page 62 b Power switch To remove the I/O panel: Remove the screw that secures the I/O panel [1]. b Rotate the I/O panel and remove it from the system [2]. Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system board.
  • Page 63 To remove the screws from the system board: Remove the 5 screws that secure the system board to the chassis [1]. b Remove the single screw used as a mounting point for M.2 SSD drive [2] and the standoff single (#6-32) screw [3] that secures the system board to the system [3].
  • Page 64 To remove the system board: Lift and slide the system board away from the system [1, 2]. Removing and installing components...

  • Page 65: Installing The System Board

    Installing the system board Hold the system board by its edges, and align it towards the back of the system. Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system chassis [1,2].
  • Page 66 Replace the single screw used as a mounting point for M.2 SSD drive, the standoff single (#6-32) screw and the 5 screws that secure the system board to the system [1, 2, 3]. Removing and installing components...
  • Page 67 Route all the cables through the routing clips [1]. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: Power switch [2] b CPU power [3] Intrusion switch [4] Removing and installing components...
  • Page 68 Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3]. Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [4]. Replace the screw to secure the I/O panel to the chassis [5]. Removing and installing components...
  • Page 69 Connect the following cables: Intrusion switch b Power switch Install the: M.2 PCIe SSD Memory module Processor Heatsink assembly Hard drive and optical drive module HDD assembly Front bezel Side cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 70: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: Power on the computer. As the computer boots, press the F12 key when the Dell logo is displayed. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
  • Page 71 Table 3. Power LED summary Amber LED state White LED state System state Notes S4, S5 • Hibernate or Suspend to Disk (S4) • Power is off (S5) Blinking S1, S3 System is in a low power state, either S1 or S3. This does not indicate a fault condition.

  • Page 72: Diagnostic Error Messages

    Table 5. States Under Host BIOS Control Amber LED state White LED state System state Notes BIOS state 1 BIOS Post code (Old LED pattern 0001) Corrupt BIOS. BIOS state 2 BIOS Post code (Old LED pattern 0010) CPU config or CPU failure.
  • Page 73 One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 74 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...

  • Page 75: System Error Messages

    The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock.
  • Page 76 NOTICE - Hard Drive SELF MONITORING SYSTEM has S.M.A.R.T error, possible hard disk drive failure. reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a...

  • Page 77: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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