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Dell OptiPlex 5055 Ryzen APU Tower Owner's Manual

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Dell OptiPlex 5055 Ryzen APU Tower
Owner's Manual
Regulatory Model: D11S
Regulatory Type: D11S003
June 2018
Rev. A00

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  • Page 1 Dell OptiPlex 5055 Ryzen APU Tower Owner's Manual Regulatory Model: D11S Regulatory Type: D11S003 June 2018 Rev. A00...

  • Page 2: Table Of Contents

    Contents Chapter 1: Working on your computer................... 5 Safety instructions................................5 Turning off your computer..............................5 Turning off your — Windows............................. 5 Before working inside your computer..........................6 After working inside your computer..........................6 Chapter 2: Chassis........................7 Front chassis view................................7 Back chassis view ................................8 Chapter 3: Field service information....................9 Screw size list..................................9...
  • Page 3 Flashing the BIOS from the F12 One-Time boot menu..................68 Updating BIOS on systems with BitLocker enabled.....................71 Updating the Dell BIOS in Linux and Ubuntu environments..................71 Flashing the BIOS from the F12 One-Time boot menu..................... 71 Technical Specifications..............................74 Chapter 6: Troubleshooting......................
  • Page 4 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 5: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Before Working Inside Your Computer

    2. Click or tap and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

  • Page 7: Chapter 2: Chassis

    Chassis Topics: • Front chassis view • Back chassis view Front chassis view 1. Power button and power light 2. Hard drive activity light 3. Memory card reader (optional) 4. Optical drive (optional) 5. Headset port 6. USB 2.0 port with PowerShare 7.

  • Page 8: Back Chassis View

    Back chassis view 1. Line-out port 2. DisplayPort 3. Serial port 4. PS/2 keyboard port 5. USB 3.1 Gen1 port 6. USB 2.0 ports (supports Smart Power On) 7. Expansion card slots 8. Power connector port 9. Power supply diagnostic light 10.

  • Page 9: Chapter 3: Field Service Information

    Field service information This chapter details the safety precautions that must be taken before disassembling the systems. It also lists the detailed disassembly and assembly instructions along with related information such as screw list and tool requirements. Topics: • Screw size list •...

  • Page 10: System Board Configuration

    System Board Configuration NOTE: After replacing the system board, please follow these instructions carefully to ensure the new system board is configured correctly 1. Press F12 to get one time boot menu and select BIOS set up. 2. Click on Maintenance tab. Field service information...
  • Page 11 3. Click the service tag. 4. Enter the service tag and press enter. NOTE: Once you exit setup and save changes you will not be allowed to modify the Service Tag. 5. Select the option Yes to save the changes. 6.

  • Page 12: Enabling Data Wipe Option In Bios

    CAUTION: Technicians must input the correct Service Tag and configurations on the first and only attempt. If the Service Tag or any of the configurations are incorrectly entered, then another system board will need to be dispatched and replaced. Enabling data wipe option in BIOS After replacing the system board and successfully setting the service tag, the system will reboot.

  • Page 13: Led Error Code After Replacing Coin Cell Battery

    Table 2. System board jumper details  1-2 Short: Disable SERVICE_MODE 1-2 Open: Default 3-4 Short: CMOS Clear CMOS_CLR 3-4 Open: Default 5-6 Short: Default PW_CLR 5-6 Open: Password: Reset LED error code after replacing coin cell battery After replacing the coin-cell battery, the system will not power on and the LED blinks 2-2 in amber. This is a known behavior when the super I/O is reset to default.

  • Page 14: Turning Off Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 15: After Working Inside Your Computer

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 16: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Field service information...

  • Page 17: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 18 3. Lift the side cover to remove it from the computer. Field service information...

  • Page 19: Front Bezel

    Installing Side cover 1. Place the side cover on the computer and slide the cover forward until it clicks into place. 2. Follow the procedure in After working inside your computer. Front Bezel Removing front bezel 1. Follow the procedure in Before working inside your computer.
  • Page 20 4. Lift the front bezel to remove it from the computer. Field service information...

  • Page 21: Front Panel Door

    Installing front bezel 1. Position the bezel to align with the tab holders on the base of the chassis frame. 2. Press the bezel until the retention tabs click into place. 3. Install the Side Cover. 4. Follow the procedure in After working inside your computer.

  • Page 22: Installing Front Panel Door

    Installing front panel door 1. Psuh the Front panel door to close it. 2. Install the: Front bezel Side Cover Storage device Removing 3.5–inch hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 3.
  • Page 23 NOTE: Un-route the cables from the clips from the drive cage. b. Open the front panel door. c. Remove the HDD filler bracket. Field service information...
  • Page 24 d. Press the blue tab [1] and pull the hard drive assembly out of the computer [2]. Field service information...
  • Page 25 NOTE: The tab may indicate 5.25 inch because you can also install a 5.25 inch hard drive in same drive bay. Removing 3.5–inch hard drive from the hard drive bracket 1. Follow the procedure in Before working inside your computer. 2.
  • Page 26 Installing 3.5–inch hard drive into the hard drive bracket 1. Flex the side of the hard drive bracket, to align and insert the pins on the bracket into the hard drive. 2. Insert the hard drive into the hard drive bracket until it clicks into place. 3.
  • Page 27 Removing 2.5–inch hard drive from the hard drive bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 2.5 inch hard drive assembly 3. To remove hard drive bracket: a. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1]. b.

  • Page 28: Optical Drive

    Installing 2.5–inch hard drive into the hard drive bracket 1. Flex the side of the hard drive bracket, to align and insert the pins on the bracket into the hard drive. 2. Insert the hard drive into the hard drive bracket until it clicks into place. 3.
  • Page 29 c. Press the blue release tab [1] and slide the optical drive out of the computer [2]. Field service information...

  • Page 30: M.2 Pcie Ssd

    Installing optical drive 1. Insert the optical drive into the optical drive bay until it clicks into place. 2. Open the Front panel door. 3. Route the data cable and power cable under the drive cage. 4. Connect the data cable and power cable to the connectors on the optical drive. 5.

  • Page 31: Sd Card

    a. Pull the blue plastic tab that secures the M.2 PCIe SSD to the system board [1]. b. Slide the M.2 PCIe SSD from the connector on the system board [2]. Installing optional M.2 PCIe SSD 1. Insert the M.2 PCIe SSD to the connector. 2.
  • Page 32 3. Open the Front panel door. 4. To remove the SD card reader: a. Disconnect the SD card reader cable from the connector on the system board [1]. b. Remove the screw( 6+/-1) that secures the SD card reader to the front panel door [2]. NOTE: The screw is beneath the SD card.

  • Page 33: Memory Modules

    Memory modules Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 3. Open the Front panel door. 4. To remove the memory module: a. Pull the clips securing the memory module until the memory module pops up. b.
  • Page 34 5. Pull the release latch backward to open. 6. Insert a screwdriver in the hole of a PCIe bracket and push hard to release the bracket [2], and then lift the bracket out from your computer. NOTE: To remove the PCIe brackets (2 and 4), push the bracket upwards from the inside of your computer to release it and then lift the bracket away from your computer.

  • Page 35: Power Supply Unit

    Power supply unit Removing power supply unit – PSU 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 3. Open the Front panel door. 4. To release the PSU: a. Disconnect the PSU cables from the connectors on the system board [1, 2]. b.

  • Page 36: Intrusion Switch

    Installing power supply unit – PSU 1. Insert the PSU into the PSU slot and slide it toward the back of the computer until it clicks into place. 2. Replace the screws( 6+/-1) to secure the PSU to the computer. 3.
  • Page 37 3. Open the Front panel door. 4. To the intrusion switch: a. Disconnect the intrusion switch cable from the connector on the system board [1]. b. Un-route the intrusion switch cable from the cable holder. c. Slide the intrusion switch and push it to remove from the computer [2]. Installing intrusion switch 1.

  • Page 38: Power Switch

    Power switch Removing power switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 3. Open the Front panel door. 4. To release the power switch: a. Disconnect the power switch cable from the system board [1]. b.

  • Page 39: Speaker

    Installing power switch 1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place. 2. Align the cable with the pins on the connector and connect the cable. 3. Close the front panel door. 4.
  • Page 40 b. Close the front panel door [2]. c. Press the release tabs [1], and slide the speaker module [2] out of the slot. Field service information...

  • Page 41: Coin-Cell Battery

    Installing speaker 1. Insert the speaker into the slot. 2. Press the speaker module until it clicks into place. 3. Connect the speaker cable to the connector on the system board. 4. Close the front panel door. 5. Install the: Front bezel Side Cover 6.

  • Page 42: Heat Sink Assembly

    4. To remove the coin cell battery: a. Using a plastic scribe press the release latch until the coin cell battery pops out [1]. b. Remove the coin cell battery from the connector on the system board [2]. Installing coin cell battery 1.
  • Page 43 2. Remove the: Side Cover Front bezel 3. Open the Front panel door. 4. To remove the heat sink assembly: a. Disconnect the heat sink assembly cable from the connector on the system board [1]. b. Loosen the captive screws(6+/-1) that secure the heat sink assembly to the system board [2]. NOTE: Loosen the screws based on the numbers available on the system board.

  • Page 44: Processor

    Side Cover 7. Follow the procedure in After working inside your computer. Processor Removing the processor 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 3. Open the Front panel door. 4. Remove the: Heat sink assembly 5.

  • Page 45: System Fan

    Installing the processor 1. Align the processor with the socket keys. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 2. Align the pin-1 indicator of the processor with the triangle on the socket. 3.
  • Page 46 Installing the system fan 1. Insert the grommets into the slots on the chassis frame. 2. Hold the system fan with the cable facing the base of the computer. 3. Align the grooves of the system fan with the grommets on the chassis wall. 4.

  • Page 47: Vga Daughterboard

    VGA Daughterboard Removing the VGA daughter board 1. Follow the procedure in Before Working Inside your Computer. 2. Remove the: Side Cover Bezel 3. Open the Front Panel Door 4. To remove the VGA daughter board: a. Remove the screws that secure the VGA connector to the computer [1]. b.

  • Page 48: System Board

    5. Close the Front Panel Door. 6. Install the: Bezel Side Cover 7. Follow the procedure in After working inside your computer. System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side Cover Front bezel 3.
  • Page 49 6. Disconnect the following cables from the system board: a. PSU [1] b. power switch [2] c. speaker [3] d. PSU [4] e. power distribution for optical drive and hard drive [5] f. system fan [6] g. intrusion switch [7] Field service information...
  • Page 50 7. To remove the system board: a. Remove the screws (6+/-1) that secure the system board to the computer Field service information...
  • Page 51 b. Slide and lift the system board away from the computer [2]. Field service information...
  • Page 52 Installing the system board 1. Hold the system board by its edges and align it toward the back of the computer. 2. Lower the system board into the chassis until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer (1).
  • Page 53 Memory module Optional M.2 PCIe SSD Expansion card SD card reader Processor Heat sink assembly 10. Close the front panel door. Side Cover 11. Follow the procedure in After working inside your computer. System board layout This chapter explains about the motherboard's layout with name and location of its connectors. 1.

  • Page 54: Chapter 4: Technology And Components

    Band management with our Dell Client Command Suite. In-Band management meaning that the Operating System is functional and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc.

  • Page 55: Out-Of-Band Systems Management - Dash

    IT administrators to dynamically query and modify hardware settings with native PowerShell commands. Dell Command | Integration Suite for System Center 2012 - This suite integrates all the key components of the Client Command Suite into Microsoft System Center Configuration Manager 2012 and later.

  • Page 56: Amd Ryzen Apus

    AMD Ryzen APUs This topic explains AMD's Ryzen series of APUs. Ryzen APUs are series of APU (CPU+GPU) offered with Vega 8/11 graphics processors. Ryzen APUs are performance enhancements over the predecessor Ryzen CPUs incorporating the GPU on same chip as CPU cores. AMD PT B350 AMD B350 ●...

  • Page 57: Amd Radeon R5 M430

    Table 4. Key Specifications (continued) Specification AMD Radeon R7 M450 Technology DDR3 SDRAM Max External Resolution 1920 x 1080 Interface Type PCI Express 3.0 x16 AMD Radeon R5 M430 The AMD Radeon R5 M430 is an entry level graphics card for laptops. It is based on the older Radeon R5 M330 / M335 or R7 M340.

  • Page 58: Usb Features

    Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3.
  • Page 59 Table 6. USB evolution (continued) Type Data Transfer Rate Category Introduction Year USB 2.0 480 Mbps High Speed 2000 USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.

  • Page 60: Active State Power Management

    real-world maximum. Similarly, USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this speed, USB 3.1 Gen 1 is a 10x improvement over USB 2.0. Applications USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better.

  • Page 61: Chapter 5: System Setup

    Boot menu Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 62: System Setup Options

    ● Other Options: ○ BIOS Setup ○ BIOS Flash Update ○ Diagnostics ○ Change Boot Mode Settings System Setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Table 7.
  • Page 63 Table 7. General (continued) Option Description ○ Remove Boot Option ○ View Boot Option Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option. By default, this option is selected. ● Enabled(selected by default) ● Disabled BIOS Setup Advanced Mode Allows you to select BIOS Setup Advanced Mode.
  • Page 64 Table 8. System Configuration (continued) Option Description ● Enable Audio ● Enable Internal Speaker The options are selected by default. Miscellaneous Devices Allows you to enable or disable the Miscellaneous Devices. The option are ● Enable Secure Digital (SD) Card (Enabled by default) ●...
  • Page 65 Table 10. Security (continued) Option Description ○ Disable ○ Enable (default) Computrace This field lets you Activate or Disable the BIOS module interface of the optional Computrace Service from Absolute Software. Enables or disables the optional Computrace service designed for asset management. ●...
  • Page 66 Table 13. Power Management  Option Description AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You can set the AC Recovery to: ● Power Off ● Power On ● Last Power State This option is Power Off by default. Auto On Time Sets time to automatically turn on the computer.

  • Page 67: Updating The Bios In Windows

    Table 14. POST Behavior (continued) Option Description ● 10 seconds Full Screen Logo This options is disabled by default. Table 15. Virtualization Support  Option Description AMD-V Technology This option is enabled by default. AMD-VI Technology This option is enabled by default. Table 16.

  • Page 68: Flashing The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 69 3. The Bios flash menu will open then click the Flash from file. 4. Select external USB device System setup...
  • Page 70 5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 71: Updating Bios On Systems With Bitlocker Enabled

    One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 72 ● AC power adapter connected to the system ● Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu: CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to boot.
  • Page 73 5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 74: Technical Specifications

    7. Once complete, the system will reboot and the BIOS update process is completed. Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: ● Windows 10, click or tap Start > Settings > System > About. Table 20.
  • Page 75 Memory Table 22. Memory Specifications  Feature Specification Memory type DDR4 Memory speed Up to 2400 MHz Memory connectors Four DIMM slots Memory capacity Up to 64 GB Minimum memory 4 GB (2 GB for Linux based OS only) Maximum memory 64 GB Video Table 23.
  • Page 76 Table 26. Expansion Bus Specifications (continued) Feature Specification ○ Two x1 Gen 3 : 1GT/s Wireless Table 27. Wireless Cards   Feature Specification WLAN card ● Intel Wireless-AC 8265 2x2 ● Intel Wireless-AC 3165 1x1 ● Bluetooth 4.1 NOTE: For optimal performance, it is recommended to use the wireless display feature with an access point that supports 5 GHz standard.
  • Page 77 Controls and lights Table 30. Controls and lights   Feature Specification Front of the computer Power button light White light — Solid white light indicates power-on state; slow blinking white light indicates sleep state of the computer. Drive activity light White light —...
  • Page 78 Environmental Table 33. Environmental Specifications  Feature Specification Temperature range Operating 5 °C to 35 °C (41 °F to 95 °F) Non-Operating –40 °C to 65 °C (–40°F to 149 °F) Relative humidity (maximum) Operating 20 % to 80 % (non condensing) Non-Operating 5 % to 95 % (non condensing) Maximum vibration...

  • Page 79: Chapter 6: Troubleshooting

    Troubleshooting Topics: • Diagnostic and Power LED codes • Enhanced Pre-Boot System Assessment — ePSA diagnostics Diagnostic and Power LED codes Table 34. Power LED states  Power LED light status Possible cause Troubleshooting steps The computer is either turned ● Re-seat the power cable off or is not receiving power in the power connector on or in Hibernation mode.
  • Page 80 Table 34. Power LED states (continued) Power LED light status Possible cause Troubleshooting steps ● Ensure the display is connected and turned on. ● If the display is connected and turned on, listen for a beep code. NOTE: Amber LED blinking pattern : The pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to 7.
  • Page 81 Table 35. Diagnostic power LED codes  (continued) State State Name Blinking Amber Problem Description Suggested Pattern Resolution Bad Processor CPU configuration 2 blinks > short pause > activity is in progress 6 blinks > long pause > or a CPU failure was repeats detected.
  • Page 82 Table 35. Diagnostic power LED codes  (continued) State State Name Blinking Amber Problem Description Suggested Pattern Resolution No Memory detected 3 blinks > short pause > If customer can assist to troubleshoot, narrow 3 blinks > long pause > down the issue by repeats removing one by one memory to determine...

  • Page 83: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    Table 35. Diagnostic power LED codes  (continued) State State Name Blinking Amber Problem Description Suggested Pattern Resolution failed, replace the motherboard. System board failure 3 blinks > short pause > Fatal system board failure detected. 6 blinks > long pause > repeats If customer can assist to troubleshoot, narrow...
  • Page 84 ● Display or save test results ● Run thorough tests to introduce additional test options to provide extra information about the failed device(s) ● View status messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing You can invoke the ePSA diagnostics by tapping F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu.

  • Page 85: Chapter 7: Getting Help

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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