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V810VD by ATEL User Guide
4G LTE Cat-4 Fixed Wireless Access
Router + POTS Replacement
Model
V810VD
Guía del usario en español disponible en la página del producto ATEL en www.ATEL-USA.com.
ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
Models Covered:
LTE Bands
B2/4/5/12/13/14/66/71
User Guide in Spanish available on the ATEL product page at www.ATEL-USA.com.
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Summary of Contents for Atel V810VD
- Page 1 V810VD B2/4/5/12/13/14/66/71 User Guide in Spanish available on the ATEL product page at www.ATEL-USA.com. Guía del usario en español disponible en la página del producto ATEL en www.ATEL-USA.com. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
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Page 2: Table Of Contents
Logs ............................31 Backup and Restore ....................... 31 Remote Update ........................33 ATRACS Cloud Remote Management ..................33 Troubleshooting ..........................34 Common Problems, FAQ’s and Solutions ................34 ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... - Page 3 Regulatory Statements ........................39 Safety Hazards ..........................40 Limited Warranty: ............................41 ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
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Page 4: Overview
V810 voice and data functions. Components and Indicators LCD Display Displays different menus of V810 information, such as, Home, IMEI, Hotspot login information, and Online Portal login information. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 5: Power Management
Power Management Your V810 comes with both an AC wall adapter and three AA batteries. An optional NiMH rechargeable battery pack can be purchased separately through ATEL USA. For more information, visit www.ATEL-USA.com. During a power outage, or if the wall charger is unplugged, the V810 continues to run off the batteries to support Voice and Ethernet functions. -
Page 6: Getting Started
SIM, press the edge of the SIM inward and the SIM will pop outward from the SIM slot. Install the Batteries Remove the battery cover. 2. Properly align and install 3 AA batteries into the battery holder. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 7: Backup Battery Tips
Do not use sharp objects or excessive force or remove the battery, as this may damage the V810 and the batteries and will void any warranties. Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F). ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 8: Installing The Optional Antennas (May Be Sold Separately)
2. Before continuing use, restart the V810 after the antenna has been installed or removed. Using optional accessories (antenna and battery pack) by ATEL is recommended, more information available at ATEL website, https://www.atel-usa.com/. Turning your V810 On/Off Connect your V810 to a wall adapter with a USB-C cable and plug the wall adapter to the wall outlet. -
Page 9: Connect Your Telephone To The V810
Ethernet port of your V810 and connect it to the Ethernet port of your computer. You can connect your PC to the V810 using Wi-Fi for wireless connection. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 10: Using Your V810 For Voice Functions
When an incoming call is received, the screen will light up and the incoming call’s phone number will display on the display screen (if available). Simply answer the connected telephone as you normally would. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 11: Call Waiting
For voicemail setup and services, check with your wireless service provider for more details. When you have unheard messages in your voicemail system, the voicemail icon is displayed on V810 display screen (image below). ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 12: Using A Text Telephone
3 - HCO mode You will see “TTY” on the V810 Home Screen when TTY mode is enabled. Note: TTY capabilities may vary based on your service provider and plan. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 13: Connecting To Your V810 Hotspot Wi-Fi
3. Select the SSID of your V810 from the available Wi-Fi network list. 4. When prompted, enter the password unique to your V810 (from the device label). Once the connection is established, you are connected to the Internet. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 14: Accessing Your V810 Direct Connect (Webgui) Device Management Portal
LCD Display menu or the device label (under the battery holder). This table shows the device label and LCD screen display for your V810. Pictures are for illustration purposes. Information varies based on your model. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 15: Direct Connect Portal Home Page
URL address bar. Go to Settings > Device Settings > Admin Password. Input your current admin password and setup your new password by following the prompts, then save the changes. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 16: Connected Devices
Unblock button; the selected device will disappear from the “Blocked Devices” list. It will show in the “Connected Devices” list again after it connects to your V810. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 17: Data Usage
The number of unread messages displays to the right of the message icon. When a new message arrives, the message icon appears. A maximum of 30 messages can be stored. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 18: Settings
Wi-Fi devices for the new settings to take effect. Wi-Fi On/Off: Turn on to allow Wi-Fi devices to connect to this device. Wi-Fi devices will not connect to this device if it is turned off. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 19: Lan Settings
The default maximum number of Wi-Fi connections is 15. You can set it to any number between 1 and 15. LAN Settings From the Direct Connect Portal, click Settings > LAN Settings to display the information shown in the following figure. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... - Page 20 You can reserve an IP address so that it is always assigned to the same connected device. Every reserved IP address must be within the range of IP addresses used by DHCP. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
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Page 21: Device Settings
Show LCD For Portal You can turn the Direct Connect portal access information on/off on the LCD Display using this toggle. By default, it is on. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 22: Advanced
Note: If your device is registered to the ATEL remote management cloud platform, ATRACS, for remote management, you will see the message below in the Device Settings page. Click ‘Unbind’ to remove that registration from ATRACS. Admin Password Admin Password: The Admin Password is used to sign into this Direct Connect (WebGUI) Portal. -
Page 23: Mobile Network
If you want to set up IPPT (IP Passthrough), you can set up the Operating Mode as ‘Bridge’. The public IP address will be assigned to the device connected to the Ethernet port. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 24: Firewall Settings
You can choose to either use the default APN or your own customized APN. Firewall Settings On this page, you will find four menus: Firewall, MAC Filter, Port Filtering and Port Forwarding. Firewall This page contains Firewall-related settings: ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... - Page 25 Note: Even if the device is configured as “Allow Ping From WAN”, you may not be able to ping the device due to network policy of the mobile carriers. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 26 “MAC Address Filter” list first while the MAC Filter is OFF. Otherwise, when you click the “ON/OFF” button, it will prompt warning information as follows: ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 27 V810, other devices will disconnect from the V810. You can click the “Add Device” button to add devices. The added devices can then connect to the V810. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 28 Click “Add a Custom Application” to define your own applications, and then turn them on or off as needed. To define an application, you need to know the outgoing ports used by application. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 29 Click “Add a Custom Application” to define your own applications, and then turn them on or off as needed. To define an application, you need to know the incoming ports used by the application. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
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Page 30: Vpn
On this page, you can control the content visited either by site or device. About From the Online Portal Home screen, click the About tab to view the available information. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... -
Page 31: Logs
Refresh Use this to update the log data which is displayed. Backup and Restore On this page, you can operate Backup, Restore, Restore to Factory Defaults and Restart. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023... - Page 32 You will be locked out if an incorrect password is used more than 5 times. ! Restore to Factory Defaults Restore all settings to the factory default settings. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
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Page 33: Remote Update
Once the upgrade is completed, the device will reboot, and the new software version will be displayed. 5. ATRACS Cloud Remote Management You can manage the device using the ATEL Remote Management Cloud Platform, ATRACS, by visiting http://aags.a-tracs.com or https://aags.a-tracs.com. Please refer to ATRACS User Manual for details. -
Page 34: Troubleshooting
Your V810 can be used in 3 different power modes; battery-only, AC power only, or AC power with batteries installed. Your V810 comes with 3 AA batteries. An optional Ni-MH rechargeable battery pack can be purchased through ATEL USA. Visit, www.ATEL-USA.com for more information. - Page 35 You can use the telephone connected to your V810 to make 911 calls. For better GPS location accuracy, place your V810 near a window. Note: ATEL cannot guarantee the voice or E911 calls availability. Making a successful call depends on your hardware (telephone) availability, physical location, wireless signal ATEL V810 Series Voice + Data User Manual...
- Page 36 Make sure the SIM card is inserted properly in the spring-loaded SIM card slot. c) Contact your service provider to make sure your SIM subscription plan is active. Note: Hotspot service plan may be required. ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 37 19. How do I fix my TV or gaming console or Security Camera if it cannot find the Wi-Fi SSID while my phone and PC work on the Wi-Fi? Please follow the below steps to fix： ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 38 Open the battery door on the bottom of the V810. Unplug the battery from the device carefully. Please note that the use of tools (not provided by ATEL) to unplug the battery might cause damage to the device and void the warranty.
- Page 39 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. FCC CAUTION: Any changes or modification not expressly approved by ATEL, the party responsible for compliance could void the user's authority to operate this equipment.
- Page 40 Please do not operate your device while driving a vehicle. This may cause a severe distraction, and, in some areas, it is against the law. Use of Your Device on an Aircraft ATEL V810 Series Voice + Data User Manual V6.2, July 19, 2023...
- Page 41 Disclaimer: Certain variations may be present between the device and user manual description depending on software release or specific network services. ATEL shall not be held legally responsible for such deviations, if any, nor for their potential consequences. Limited Warranty: The full ATEL USA Warranty Policy can be found at www.atel-usa.com/warranty.
- Page 42 “ATEL’s Warranty Policy”. Please follow all warranty instructions available and if you have any questions contact us at support@atel-usa.com. Note that some actions such as, but not limited to, using sharp objects to open the device, may void the warranty.
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