Missing Slingbox Entries; Blocky Video - Sling Media SlingPlayer Mobile User Manual

Known Issues and Troubleshooting
Plausible Problems
Running multiple applications.
Slow CPU speed.
Poor signal strength/non-3G cellular
connection.
Low upload speeds of home router.
If none of the above solutions help, you could try the following:
• Switch from Normal to Slide show or Audio Only Player Options. See "Slide Show Player Mode"
on page 19 and "Audio Only Player Mode" on page 20.
• Choose a lower video resolution in the Encoding section of Player Options. While you will see a
smaller video screen, quality of picture may be better. See "Manual Encoding" on page 26 for
instructions on changing the resolution.

Missing Slingbox Entries

Slingbox entries will be removed after updating the BETA software to the 1.0 version if users have
previously installed SlingPlayer Mobile using CAB file and manually entered their Slingbox
information such as Finder ID and password.
To add your Slingbox information back into your phone by one of the two following methods:
• Manually enter the Slingbox details again.
• Uninstall and reinstall using the Automatic installer (AutoSync tool will transfer the settings to the
SlingPlayer Mobile).

Blocky Video

Sometimes you may find that the video image on your Windows Smartphone appears blocky or
pixelated. This is most often due to a poor connection to your wireless network.
34
Table 2: Low Bitrate
This could lead to low memory levels and cause
sub-optimal performance.
Close other running programs you are not
using. Go to Start > System Tools > Task
Manager, and select the programs you want to
stop. Depending on the device, you can access
Task Manager under Start.
Try using SlingPlayer Mobile with another
phone.
Change the connection type to Wi-Fi or USB/
Bluetooth-based connection if available.
Slow Internet upstream rates can affect the
streaming quality when using Slingbox remotely.
Check with your Internet Service Provider (ISP)
if you could upgrade to a speedier service. It is
recommend that you have a minimum upstream
bandwidth of 256 Kbps. Higher upstream
means better viewing quality.
Solution
SlingPlayer Mobile User Guide