Lenovo ThinkSystem SR655 Manual
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Lenovo ThinkSystem SR655 Manual

Lenovo ThinkSystem SR655 Manual

Messages and codes reference
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ThinkSystem SR655
Messages and Codes Reference
Machine Types: 7Y00 and 7Z01

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Summary of Contents for Lenovo ThinkSystem SR655

  • Page 1 ThinkSystem SR655 Messages and Codes Reference Machine Types: 7Y00 and 7Z01...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Fifteenth Edition (May 2025) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..25 Index ....55 UEFI events organized by severity ..© Copyright Lenovo 2019, 2025...
  • Page 4 ThinkSystem SR655 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo ThinkSystem System Manager or UEFI. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 ThinkSystem SR655 Messages and Codes Reference...

  • Page 7: Chapter 2. Bmc Error Messages

    If you have configured this function and this field is set to Yes,Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 8: Bmc Events Organized By Severity

    The specified Fan speed lower non critical going low deasserted Informational A04810402 The specified Fan speed lower critical going low deasserted Informational A056F0200 Chassis_Intr or physical_security intrusion asserted Informational A05EF0200 Chassis_Intr or physical_security intrusion deasserted Informational A07030201 The specified processor state asserted Informational ThinkSystem SR655 Messages and Codes Reference...
  • Page 9 Table 2. Events organized by severity (continued) Message String Severity Event ID A07830201 The specified processor state asserted Informational A086F0200 The specified power supply presence detected asserted Informational A08870202 This message is for the use case when an implementation has Informational detected a **Power Supply** type asserted event.

  • Page 10: List Of Bmc Events

    This section lists all messages that can be sent from BMC. • A01010800: Inlet_Temp temperature lower non critical going low asserted Lower Non-Critical - Going Low Severity: Warning Serviceable: No Automatically notify Support: No User Action: ThinkSystem SR655 Messages and Codes Reference...
  • Page 11 3. Make sure that the room temperature is within the range specified in the operating environment specifications. 4. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). • A01011009: The specified temperature upper critical going high asserted...
  • Page 12 4. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). • A01810400: Inlet_Temp temperature lower non critical going low deasserted Lower Non-Critical - Going Low Severity: Information Serviceable: No Automatically notify Support: No...
  • Page 13 4. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key. 5. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider).
  • Page 14 4. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key. 5. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider).
  • Page 15 5. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). • A02810400: The specified voltage lower non critical going low deasserted Lower Non-Critical - Going Low Severity: Information Serviceable: No Automatically notify Support: No...
  • Page 16 1. Reseat the failing fan indicated by BMC event logs. 2. If the event still exists, replace the fan. 3. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). • A04011002: The specified Fan speed lower critical going low asserted...
  • Page 17 3. Check the active events and confirm that the "chassis sensor" has de-asserted. 4. If the problem continues, collect the Service Data log and contact Lenovo Support. • A05EF0200: Chassis_Intr or physical_security intrusion deasserted General Chassis Intrusion...
  • Page 18 3. Make sure that the room temperature is within the range specified in the operating environment specifications. 4. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). If the specified sensor is CPU_Thermaltrip, complete the following steps until the problem is solved: 1.
  • Page 19 3. If the DC LED is not lit, remove and reinstall the power supply. 4. If the error LED is lit, replace the power supply. 5. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider).
  • Page 20 2. If not, replace one of them to ensure that the power supplies are of the same input and power rating. 3. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider).
  • Page 21 1. Check the BMC event logs to identify any fan errors. 2. Reseat the fans. If the problem persists, replace any failed fans. 3. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider).
  • Page 22 If yes, move the DIMM to another DIMM slot. 4. If the problem persists, perform a power cycle on the server from the management console. 5. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider).
  • Page 23 5. If the problem persists, collect service data log from the BMC Web interface and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). Notes: DIMM installation rules can be found in the Maintenance Manual. – SR635: https://thinksystem.lenovofiles.com/help/topic/7Y98/pdf_files.html – SR655: https://thinksystem.lenovofiles.com/help/topic/7Y00/pdf_files.html • A0C6F1007: This message is for the use case when an implementation has detected a Memory DIMM configuration error.
  • Page 24 1. Search for any applicable service bulletins, Tech Tips or firmware updates related to this drive from the Support portal (https://datacentersupport.lenovo.com). 2. If the problem persists, collect service data logs from the management console and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider) .
  • Page 25 User Action: No action • A106F0202: Log area reset asserted Log Area Reset/Cleared Severity: Information Serviceable: No Automatically notify Support: No User Action: No action • A106F0204: sel full asserted SEL Full Severity: Information Serviceable: Yes Automatically notify Support: No User Action: Clean the system event logs.
  • Page 26 Restart the system and check whether it has returned to normal operating state. c. If any problem persists, collect the system snapshot and any service data logs from the management console and contact Lenovo Support (https://datacentersupport.lenovo.com/ serviceprovider). • A146F0200: power button pressed asserted...
  • Page 27 3. If the problem persists, collect service data logs from the management console and contact Lenovo Support (https://datacentersupport.lenovo.com/serviceprovider). • A216F1000: The specified cable/card detected a Fault asserted. Fault Status asserted Severity: Error Serviceable: Yes Automatically notify Support: Yes User Action: Complete the following steps until the problem is solved: 1.
  • Page 28 Power Cycle Severity: Information Serviceable: No Automatically notify Support: No User Action: No action • A236F0208: Watchdog2 timer interrupt asserted Timer interrupt Severity: Information Serviceable: No Automatically notify Support: No User Action: No action ThinkSystem SR655 Messages and Codes Reference...

  • Page 29: Chapter 3. Uefi Events

    [arg1] DIMM [arg2] has been detected, the DIMM serial number is Informational [arg3]. FQXSFMA0007I [arg1] DIMM number [arg2] has been replaced. [arg3] Informational FQXSFMA0008I DIMM [arg1] POST memory test failure has been recovered. [arg2] Informational © Copyright Lenovo 2019, 2025...
  • Page 30 Host WOL boot order has been changed. Informational FQXSFSM0007I The XCC System Event log (SEL) is full. Informational Warning FQXSFDD0001G DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1. FQXSFDD0002M DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. Warning ThinkSystem SR655 Messages and Codes Reference...
  • Page 31 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFDD0003I DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller. Warning FQXSFDD0005M DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires Warning 'Reboot'. Warning FQXSFDD0006M DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver. FQXSFDD0007G Security Key Lifecycle Manager (SKLM) IPMI Error.
  • Page 32 The number of POST attempts has reached the value configured in F1 Error setup. The system has booted with default UEFI settings. User specified settings have been preserved and will be used on subsequent boots unless modified before rebooting. ThinkSystem SR655 Messages and Codes Reference...

  • Page 33: List Of Uefi Events

    2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 34 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 35 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 36 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 37 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 38 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 39 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 40 [arg1] Cpu Silk screen label, 1-based User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 41 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Search for other event messages pointing to the same DIMM, and if exist, prioritize resolving them at first.
  • Page 42 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
  • Page 43 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 44 3. Boot to F1 setup and enable the DIMM. Reboot the system. 4. Update UEFI firmware to the latest version. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 45 [arg1] Socket number, 1-based. User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Power off the system and remove A/C power. 3. Restore A/C power and power on the system.
  • Page 46 4. Determine if there have been recent changes to the hardware, firmware or operating system. Reverse them if possible. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0021G: Hardware physical presence is in asserted state.
  • Page 47 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 48 CMOS contents. If it boots successfully, then restore system settings. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 49 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 50 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > motherboard replacement>Enable TPM/TCM>Set the TPM version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4046I: TPM Firmware will be updated from TPM1.2 to TPM2.0.
  • Page 51 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4052G: TPM_POLICY is not locked Severity: Warning User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 52 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4074G: Platform secure boot fuse is enabled but CPU 2 is unfused.
  • Page 53 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4076G: Platform secure boot fuse is disabled but CPU 1 is fused.
  • Page 54 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.

  • Page 55: Notes

    1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0003G: The number of boot attempts has been exceeded. No bootable device found.
  • Page 56 • If the sensor is NVMEs_AER_00-15, BayID = value of bit 4~7 in OEM data1 + 0*16 • If the sensor is NVMEs_AER_16-31, BayID = value of bit 4~7 in OEM data1 + 1*16 ThinkSystem SR655 Messages and Codes Reference...

  • Page 57: Appendix A. Getting Help And Technical Assistance

    Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.

  • Page 58: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 59: Index

    UEFI software service and support telephone numbers error messages, support web page, custom UEFI events, UEFI telephone numbers Getting help UEFI error messages UEFI events hardware service and support telephone numbers © Copyright Lenovo 2019, 2025...
  • Page 60 ThinkSystem SR655 Messages and Codes Reference...

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