Epson ES-C380W User Manual page 272

Administrator Information
❏ Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Related Information
"Registering an Email Server" on page 146
&
"Checking Error Messages on the Control Panel" on page 196
&
"Receiving Email Notifications When Events Occur" on page 247
&
Cannot Access Web Config
The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Configure the IP address using the scanner's
control panel. You can confirm the current setting information from the scanner's control panel.
"Assigning the IP Address" on page 238
&
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
CA-signed Certificate is expired.
Solutions
If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed
when connecting to Web Config with SSL/TLS communication (https). If the message appears before its
expiration date, make sure that the scanner's date is configured correctly.
The common name of the certificate and the scanner do not match.
Solutions
If the common name of the certificate and the scanner do not match, the message "The name of the
security certificate does not match···" is displayed when accessing Web Config using SSL/TLS
communication (https). This happens because the following IP addresses do not match.
❏ The scanner's IP address entered to common name for creating a Self-signed Certificate or CSR
>
Advanced Security Settings
272
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Solving Problems for Advanced Security