Delivery Measures; To Our Dealers; Packaging And Unpacking; Parts Packed With The Product - Jonsered FR2312M Workshop Manual

4.1 To our dealers

A well-performed delivery service is the first step to a
functioning aftermarket. It is in everybody's interest to
have a functioning aftermarket:
• The customer is satisfied with their product. He/she
knows where to turn to get help if problems should
arise.
• You will have a regular customer who will
recommend you and your business to other
potential customers.
• In this way, we can build our brand together and
take a common responsibility for our products and
customers.
Be thorough with your paperwork.
Complete the warranty and delivery documentation,
etc., and make sure the customer is given the correct
operator's manual for the machine.
Set up a customer database so that in the future you
can see which machine the customer has, including
all serial numbers. The database will be handy when
ordering spare parts and in future
marketing.
In conjunction with delivery, you should also provide
the customer with the information required to handle
and maintain the machine in a safe manner.
Especially remember to inform the customer of:
• Safety regulations.
• Operating instruments. Putting in the neutral
position (start lock function).
• Checking oil levels. Topping up oil and the type of
oil required.
• First oil change after run-in period.
• The need for and advantages of following the
service schedule and regularly leaving the product
for service.
• What fuel to use.
• Mowing tips for a good result. Application for the Z
85.
• What accessories are available for the type of
product in question.
• Warranty conditions.
• Your business and who the customer should turn to
if problems arise.

4 Delivery measures

4.1.1 Packaging and unpacking

On delivery from the factory, the product is normally
packed in special packing. This comprises a bottom
board of wood with a top of sturdy cardboard, kept
together with plastic film.
WARNING!
Handle the transport box with care.
Keep the goods as level as possible.
Use long forks when lifting from the
end.
The bottom board has pallet feet and the goods can
be handled with a normal forklift from the side. Two
men should help the truck driver in order to keep the
goods as level as possible. Lift and drive the truck
with care.
Tear off the plastic film and lift off the pieces of
cardboard.
The product then stands on the base with the brakes
on and is secured with wooden blocks.
Check for any transport damage on the product once
the packing is open. Report any damage to the carrier
according to normal routines.
Do not return the packing.
Lift from the end, see figure. Long pallet forks will be needed.

4.1.2 Parts packed with the product

The following components are contained in the
transport box:
Quantity Component
1 pc Steering wheel with steering rod
1 pc Pin steering wheel rod
1 pc Operators manual
1 pc Operating and Maintenance
Instructions, Briggs & Stratton
1 pc Seat with attachment details
Delivery measures
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