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Ricoh MD-P1 Service Manual

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Model MD-P1
Machine Code: M040/M041
Field Service Manual
January, 2009
Subject to change

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Summary of Contents for Ricoh MD-P1

  • Page 1 Model MD-P1 Machine Code: M040/M041 Field Service Manual January, 2009 Subject to change...

  • Page 3: Safety Notices

    Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the printer and peripherals, make sure that the printer power cord is unplugged. 2. The wall outlet should be near the printer and easily accessible. 3.

  • Page 4: Laser Safety

    Laser Safety The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser chassis is not repairable in the field.

  • Page 5: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to  Clip ring  Screw  Connector  Clamp  E-ring Short Edge Feed Long Edge Feed Trademarks ®...

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Important Safety Notices..........................1 Laser Safety..............................2 Symbols, Abbreviations and Trademarks......................3 Trademarks..............................3 1. Product Information Specifications..............................7 Supported Paper Sizes............................8 Machine Overview.............................9 Component Layout............................9 Paper Path..............................10 Drive Layout..............................11 Machine Configuration............................13 Model (M040/M041)..........................13 Guidance for Those Who are Familiar with Predecessor Products..............14 2.
  • Page 7 Laser Optics..............................30 Caution Decal Locations..........................30 Laser Optics Housing Unit...........................30 AIO Cartridge..............................35 AIO Cartridge (All In One Cartridge) .......................35 Black AIO Motor............................35 Color AIO Motor............................37 Image Transfer..............................39 Image Transfer Belt Unit..........................39 Agitator Motor.............................40 ITB (Image Transfer Belt) Contact Motor....................41 ITB (Image Transfer Belt) Contact Sensor....................42 TM (Toner Mark) Sensor Base........................43 Waste Toner Bottle Set Sensor........................44 Waste Toner Overflow Sensor........................45...
  • Page 8 Separation Pad............................64 By-pass Separation Pad..........................65 By-pass Pick-up and Feed Rollers.......................66 Paper End Sensor............................68 Paper Exit Sensor............................69 Electrical Components.............................71 Controller Board............................71 EGB (Engine Board)............................72 Interlock Switches............................74 Fusing Fan Motor............................74 LSU Fan Motor.............................75 ID Chip Board..............................76 PSU................................77 High Voltage Power Supply Board......................79 Temperature/Humidity Sensor........................80 Tray Set Sensor............................80 EEPROM...............................81...

  • Page 9: Product Information

    1. Product Information Specifications See "Appendices" for the "General Specifications".

  • Page 10: Supported Paper Sizes

    1. Product Information Supported Paper Sizes See "Appendixes" for the "Supported Paper Sizes".

  • Page 11: Machine Overview

    Machine Overview Machine Overview Component Layout 1. Laser Optics Housing Unit 10. Transfer Roller 2. Print Cartridge (AIO) 11. Registration Roller 3. Paper Exit 12. By-pass Feed Roller 4. Inverter Path 13. Paper Feed Roller 5. Fusing Belt 14. Tray 1 6.

  • Page 12: Paper Path

    1. Product Information Paper Path 1. Paper path from the tray 1 to the output tray 2. Paper path in the duplex path 3. Paper path from the by-pass tray 4. Paper path from the optional tray 2 to the output tray...

  • Page 13: Drive Layout

    Machine Overview Drive Layout 1. Color AIO Motor 6. By-pass Clutch 2. Black AIO Motor 7. Paper Feed Clutch 3. Transport/Fusing Motor 8. Agitator Motor 4. Registration Clutch 9. ITB (Image Transfer Belt) Contact Motor 5. Duplex Clutch (P1d only) •...
  • Page 14 1. Product Information • Registration Clutch: This transfers drive from the transport/ fusing motor to the registration roller. • Duplex Clutch (P1d only): This transfers drive from the transport/ fusing motor to the duplex rollers. • By-pass Clutch This transfers drive from the transport/ fusing motor to the duplex rollers. •...

  • Page 15: Machine Configuration

    Machine Configuration Machine Configuration Model (M040/M041) Duplex Optional Optional Models Memory Tray (G849) Unit MD-P1b (M040) Manual 500x1 MD -P1c (M041) Auto 500x1...

  • Page 16: Guidance For Those Who Are Familiar With Predecessor Products

    1. Product Information Guidance for Those Who are Familiar with Predecessor Products Machine M040/M041 is a similar model with Machine G165/G166/G167. If you have experience with those products, the following information will be of help when you read this manual. Different Points from Previous Products M040/M041 G165/G166/G167...

  • Page 17: Installation

    2. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight) 4. Ventilation: 3 times/hr/person 5. Do not put the machine in areas that get sudden temperature changes. This includes: •...

  • Page 18: Machine Level

    2. Installation Machine level Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level Machine Space Requirement Put the machine near the power source with these clearances: Left side: Over 20 cm (7.9") Rear: Over 10 cm (4") Right side: Over 10 cm (4") Front: Over 70 cm (27.5")

  • Page 19: Installation Procedure

    Installation Requirements Installation Procedure Refer to the Quick Installation Guide for details about installing the machine.
  • Page 20 2. Installation...

  • Page 21: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance See "Appendices" for the "User Replaceable Items".
  • Page 22 3. Preventive Maintenance...

  • Page 23: Replacement And Adjustment

    4. Replacement and Adjustment Before You Start • If there are printer jobs in the machine, print out all jobs in the printer buffer. • Turn off the main power switch and unplug the machine before you do the procedures in this section.

  • Page 24: Special Tools

    4. Replacement and Adjustment Special Tools • PC: Windows 2000/XP/Vista, Windows Server 2003/2003 R2, or Mac OS X. • USB cable or Crossover cable...

  • Page 25: Exterior Covers

    Exterior Covers Exterior Covers • Turn off the main power switch and unplug the printer before you do the procedures in this section. Rear Cover 1. Rear tray cover [A] (hooks) 2. Interface cover [B] (hooks) 3. Rear cover [C] (screw x 3) •...

  • Page 26: Operation Panel

    4. Replacement and Adjustment When reinstalling the rear cover When reinstalling the rear cover [A], push the top of the cover first fully in, and then slide it down to ensure locking tabs are in correct position. Tighten screws in order shown below. •...

  • Page 27: Right Cover

    Exterior Covers 2. Open the front cover [B]. 3. Front harness cover [C] (screw x 1) 4. Operation panel [D] (screw x 2, connector x 1) Right Cover 1. Rear cover (* p.23) 2. Operation panel (*p.24)
  • Page 28 4. Replacement and Adjustment 3. Right cover [A] (screw x 4) • Top front screw [B]: M3x8, others: M4x10 When reinstalling the right cover Tighten the two pairs of cover screws in the order shown below to prevent possible bulging of the right cover [A].

  • Page 29: Left Cover

    Exterior Covers 1. First, tighten the 2 screws [B] at the front side of the right cover. 2. Then tighten the 2 screws [C] at the rear side of the right cover. Left Cover 1. Rear cover (* p.23) 2. Operation panel (*p.24) 3.

  • Page 30: Front Cover Unit

    4. Replacement and Adjustment Front Cover Unit 1. Rear cover (* p.23) 2. Operation panel (* p.24) 3. Transfer unit (*p.48) 4. Right cover (* p.25) 5. Close the front cover [A]. 6. Spring [B] (screw x 1) • Do not remove the spring [B] with the front cover open. The strong tension of the spring can cause injury.
  • Page 31 Exterior Covers 8. Release the belt [D]. 9. Front cover unit [E] (screw x 4)

  • Page 32: Laser Optics

    4. Replacement and Adjustment Laser Optics • Turn off the main power switch and unplug the printer before beginning any of the procedures in this section. Laser beams can cause serious eye injury. Caution Decal Locations Caution decals are attached as shown below. •...
  • Page 33 Laser Optics 3. Disconnect the three harnesses from CN301, 302 and 303 on the EGB (connector x 3). 4. Open the top cover [A]. 5. Lift up the hook of the harness guide [B] at the rear-left frame and slide the harness guide to the right.
  • Page 34 4. Replacement and Adjustment 6. Remove the springs [C] (left side and right side). 7. Stoppers [D] (screw x 2 each; left side and right side) 8. Remove the laser optics housing unit [E] from the top cover and place it on the main body. •...
  • Page 35 Laser Optics 9. Take out the harnesses [F] (clamp x 1). 10. Pull out the harnesses from the rear side. 11. Remove the laser optics housing unit. After replacing the laser optics housing unit • Do the following step 4 with the front cover of the machine open.
  • Page 36 4. Replacement and Adjustment 1. Open the top cover and check the lot number [A] of the laser optics housing unit. 2. Look for the lot number [A] attached to the new laser optics housing unit. Then look for this lot number on the information sheet (this sheet will be released separately, and will contain lists of input data for each lot number) Input the data for this lot number from the information sheets with steps 3 to 7 below.

  • Page 37: Aio Cartridge

    AIO Cartridge AIO Cartridge AIO Cartridge (All In One Cartridge) 1. Open the top cover. 2. AIO cartridge [A] Black AIO Motor 1. Left cover (* p.27) 2. Interlock switch base (* p.74) 3. Disconnect the fusing connector [A]. 4. Fusing harness guide [B] (screw x 2)
  • Page 38 4. Replacement and Adjustment 5. Disconnect the connectors pointed by arrows in the above picture and take aside all harnesses on the harness guide [C]. 6. Harness guide [C] (screw x 4) 7. Remove the LSU fan base (* p.76 "ID Chip Board") 8.

  • Page 39: Color Aio Motor

    AIO Cartridge 9. Drive unit guide [E] (screw x 3) 10. Image transfer unit gear [F] (washer x 1) 11. Black AIO gear [G] (washer x 1) 12. Black AIO motor [H] (screw x 3) Color AIO Motor 1. Drive unit (* p.35) 2.
  • Page 40 4. Replacement and Adjustment 4. Color AIO motor [C] (screw x 3)

  • Page 41: Image Transfer

    Image Transfer Image Transfer Image Transfer Belt Unit 1. Remove all the AIO cartridges (* p.35). 2. Transfer unit (* p.48) 3. Remove the waste toner bottle [A]. 4. Remove the two screws [B]. 5. Grab the handles [C], and then pull out the image transfer belt unit [D].

  • Page 42: Agitator Motor

    4. Replacement and Adjustment Agitator Motor 1. Right cover (* p.25) 2. Motor bracket [A] (screw x 2) 3. Agitator motor assembly [B] (screw x 1, connector x 1)

  • Page 43: Itb (Image Transfer Belt) Contact Motor

    Image Transfer 4. Agitator motor [C] (screw x 2) ITB (Image Transfer Belt) Contact Motor 1. Agitator motor (*p.40) 2. Release the wire [A]. 3. ITB contact motor assembly [B] (screw x 1, connector x 1)

  • Page 44: Itb (Image Transfer Belt) Contact Sensor

    4. Replacement and Adjustment 4. ITB contact motor [C] (screw x 2) ITB (Image Transfer Belt) Contact Sensor 1. Right cover (* p.25) 2. ITB contact sensor assembly [A] (screw x 1, connector x 1)

  • Page 45: Tm (Toner Mark) Sensor Base

    Image Transfer 3. ITB contact sensor [B] (hooks) TM (Toner Mark) Sensor Base 1. Open the top cover. 2. Remove all AIO cartridges (* p.35). 3. Slide the ITB unit to the front side or remove it. 4. Rear cover (* p.23) 5.

  • Page 46: Waste Toner Bottle Set Sensor

    4. Replacement and Adjustment 7. Harness cover [A] (hooks) 8. TM sensor base [B] Waste Toner Bottle Set Sensor 1. Remove all AIO cartridges. (* p.35) 2. Image transfer belt unit (*p.39) 3. EGB (* p.72) 4. Remove two screws [A] for the waste toner sensor base.

  • Page 47: Waste Toner Overflow Sensor

    Image Transfer 5. Waste toner sensor base [B] 6. Remove the mylar at the bottom of the waste toner bottle set sensor. 7. Waste toner bottle set sensor [C] (hooks, connector x 1) • When reinstalling the waste toner bottle set sensor, connect it to the white connector of the harness. Waste Toner Overflow Sensor 1.

  • Page 48: Air Intake Fan

    4. Replacement and Adjustment 5. Remove the mylar [A] securing the three hooks of the waste toner overflow sensor (at the bottom of this sensor base). • Reattach this mylar after reinstalling the waste toner overflow sensor. 6. Waste toner overflow sensor [B] (hooks, connector x 1) •...
  • Page 49 Image Transfer 6. Disconnect the harness [B]. 7. Air intake fan base [C] 8. Air intake fan [D] (connector x 1)

  • Page 50: Paper Transfer

    4. Replacement and Adjustment Paper Transfer Transfer Unit 1. Open the front cover. 2. Release the locks [A]. 3. Transfer unit [B] Transfer Roller 1. Transfer Unit (* p.48) 2. Release the two hooks [A] at both sides of the transfer unit.
  • Page 51 Paper Transfer 3. Open the transfer roller unit [B] and remove it. 4. Transfer roller assembly [C] (screw x 2) 5. Release the holder [D] at the left side of the transfer roller unit (hook). 6. Transfer roller [E]...

  • Page 52: Registration Roller

    4. Replacement and Adjustment Registration Roller 1. Transfer unit (* p.48) 2. Transfer roller unit (* p.48) 3. Tension springs [A] (both sides) 4. Registration idle roller [B] (e-ring x 2, gear x 1, bushing x 2) 5. Registration roller [C] (e-ring x 2, gear x 2, bushing x 2) Reassembling the registration roller unit When installing the tension spring, make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown above [A].

  • Page 53: Registration Sensor

    Paper Transfer • Never fail to reassemble the registration idle motor in the right direction. Registration Sensor 1. Right Cover (* p.25) 2. Registration sensor assembly [A] (screw x 1, connector x 1) 3. Registration sensor [B] (hooks) Registration and Duplex Clutch •...
  • Page 54 4. Replacement and Adjustment 1. Rear cover (* p.23) 2. Left cover (* p.27) 3. Paper feed clutch (* p.63) 4. Transport/Fusing motor (*p.61) 5. Lower transport gear unit [A] (screw x 3, connector x 3 for P1c/ connector x 2 for P1b) •...

  • Page 55: By-Pass Clutch

    Paper Transfer By-pass Clutch 1. Lower transport gear unit (* p.51) 2. Cover [A] (screw x 3) • The picture above shows the P1c model. No duplex clutch is in the P1b model. 3. By-pass clutch [B] (clip x 1, connector x 1) •...
  • Page 56 4. Replacement and Adjustment 2. Front cover open sensor assembly [A] (screw x 1, connector x 1) 3. Front cover open sensor [B] (hooks)

  • Page 57: Image Fusing

    Image Fusing Image Fusing • Make sure that the fusing unit is cool before you touch it. The fusing unit can be very hot. • Make sure to restore the insulators, shields, etc after you service the fusing unit. Fusing Unit 1.
  • Page 58 4. Replacement and Adjustment 2. Pressure release lever knobs [A] (screw x 1 each) 3. Lower the both pressure release levers [B]. • Do not place the fusing unit with its rear entrance guide down. Otherwise, the fusing rear entrance guide can be broken.
  • Page 59 Image Fusing 5. Remove four screws on the fusing upper cover [D]. 6. Release four hooks [E] of the fusing upper cover, and then remove the fusing upper cover [F]. 7. Fusing lower guide front plate [G] (screw x 3) 8.

  • Page 60: Thermostat

    4. Replacement and Adjustment 9. Remove two screws [I]. 10. Fusing lamp right stay [J] (screw x 1) 11. Fusing lamp [K] Thermostat 1. Fusing unit (* p.55) 2. Fusing upper cover (* p.55 "Fusing Lamp")

  • Page 61: Thermistors

    Image Fusing 3. Thermostat [A] (screw x 2) Thermistors 1. Fusing unit (* p.55) 1. Fusing upper cover (* p.55 "Fusing Lamp") 2. Fusing lower cover (* p.55 "Fusing Lamp") 3. Disconnect the thermistor connector [A].
  • Page 62 4. Replacement and Adjustment 4. Thermostat bracket [B] (screw x 5) 5. Thermistor: center [C] (screw x 1) 6. Thermistor: end [D] (screw x 1) When installing the thermistors: center and end Do not mix up two thermistors;...

  • Page 63: Transport/Fusing Motor

    Image Fusing • [A]: Thermistor: center • [B]: Thermistor: end Set the cables [A] of two thermistors along the cable guide [B]. Transport/Fusing Motor 1. Rear cover (* p.23) 2. Left cover (* p.27) 3. Disconnect the fusing cables [A]. 4.
  • Page 64 4. Replacement and Adjustment 5. Pull out the ITB unit [C] (screw x 2). 6. Transport/Fusing motor assembly [D] (screw x 3, connector x 1) 7. Motor bracket [E] (screw x 2, ground plate x 1) 8. Transport/Fusing motor [F] (screw x 3)

  • Page 65: Paper Feed And Exit

    Paper Feed and Exit Paper Feed and Exit Paper Feed Clutch 1. Rear cover (* p.23) 2. Left cover (* p.27) 3. Paper feed clutch [A] (clip x 1, connector x 1) Paper Feed Roller 1. Pull out the tray. 2.

  • Page 66: Separation Pad

    4. Replacement and Adjustment 5. Slide the paper feed roller [A] to the right side (hook). 6. Slide the paper feed shaft [B] to the left side (clip x 1). 7. Paper feed roller [C] (clip ring x 1) Separation Pad 1.

  • Page 67: By-Pass Separation Pad

    Paper Feed and Exit • When reinstalling the separation pad, make sure that the mylar [C] is not placed under the separation pad. The right side image above shows incorrect installation. By-pass Separation Pad 1. Pull out the tray 1. 2.

  • Page 68: By-Pass Pick-Up And Feed Rollers

    4. Replacement and Adjustment 3. By-pass separation pad [B] By-pass Pick-up and Feed Rollers By-pass Pick-up Roller 1. Pull out the tray 1. 2. By-pass feed unit (* p.65 "By-pass Separation Pad") 3. Remove the clip [A].
  • Page 69 Paper Feed and Exit 4. Pull out the by-pass pick-up roller shaft [B] (bushing x 1). 5. Pick-up roller [C] By-pass Feed Roller 1. Pull out the tray 1. 2. By-pass feed unit (* p.65 "By-pass Separation Pad") 3. Bushing [A] at the by-pass feed roller shaft (clip x 1).

  • Page 70: Paper End Sensor

    4. Replacement and Adjustment 4. Pull out the by-pass feed roller shaft [B] (bushing x 1). 5. Pick-up roller [C] When installing the by-pass pick-up and feed rollers Make sure that the small plastic bushing [A] is correctly inserted between the pick-up or feed roller [B] and roller support plate [C].

  • Page 71: Paper Exit Sensor

    Paper Feed and Exit 3. Paper end sensor assembly [A] (screw x 1, connector x 1) 4. Paper end sensor [B] (hooks) Paper Exit Sensor 1. Operation panel (* p.24)
  • Page 72 4. Replacement and Adjustment 2. Remove the mylar at the bottom of the paper exit sensor. 3. Paper exit sensor [A] (hooks, connector x 1)

  • Page 73: Electrical Components

    Electrical Components Electrical Components Controller Board 1. Rear cover (* p.23) 2. Controller box cover [A] (screw x 6) 3. Interface bracket [B] (screw x 2)

  • Page 74: Egb (Engine Board)

    4. Replacement and Adjustment 4. Controller board [C] (screw x 6) EGB (Engine Board) 1. Rear cover (* p.23) 2. Controller board (* p.71) 3. EGB [A] (screw x 6, all connectors)
  • Page 75 Electrical Components 4. EEPROM [B] When installing the new EGB 1. Remove the EEPROM from the old EGB. 2. Install the removed EEPROM on the new EGB with the mark [A] pointing to the left side of the board after you replace the EGB. 3.

  • Page 76: Interlock Switches

    4. Replacement and Adjustment Interlock Switches 1. Operation panel (* p.24) 2. Rear cover (* p.23) 3. Left cover (* p.27) 4. Remove the spring [A]. 5. Interlock switch base [B] (screw x 4, all connectors) • Remove all connectors after the interlock switch base has been removed. 6.

  • Page 77: Lsu Fan Motor

    Electrical Components 2. Rear cover (* p.23) 3. Left cover (* p.27) 4. Interlock switch base (* p.74) 5. Fusing fan base [A] (screw x 2, connector x 1) 6. Fusing fan motor [B] (hooks, connector x 1) • Install the fusing fan motor with its decal is facing the outside of the machine. •...

  • Page 78: Id Chip Board

    4. Replacement and Adjustment 4. LSU fan motor [A] (hooks, connector x 1) • Install the LSU fan motor, orienting it as shown in above photo, with its decal facing the outside of the machine. • When reinstalling the LSU fan motor, make sure that its cable is oriented as shown above and that the decal is visible.

  • Page 79: Psu

    Electrical Components 8. Take the harnesses aside around the LSU fan base [A]. 9. LSU fan base [A] (screw x 2, connector x 1) 10. Drive unit (* p.35) 11. ID Chip Board [B] ( x 3, connector x 1) 1.
  • Page 80 4. Replacement and Adjustment 6. PSU guide [A] (screw x 1) 7. Ground cable [B] (screw x 1) 8. Power cord bracket [C] ( x 2) 9. Power switch assembly [D] (washer screw [a] x 2, screw x 1, connector x 2)

  • Page 81: High Voltage Power Supply Board

    Electrical Components 10. PSU assembly [E] (screw x 4, all connectors) 11. PSU [F] (screw x 4) • There are two types of PSUs for this model. Do not install a wrong PSU in the machine. • PSU has yellow [a] on the transistor is for NA models and PSU has green [a] on the transistor is for EU models.

  • Page 82: Temperature/Humidity Sensor

    4. Replacement and Adjustment 4. High Voltage Power Supply Board [A] (screw x 7, ground cable x 1, connector x 1) Temperature/Humidity Sensor 1. Operation panel (* p.24) 2. Rear cover (* p.23) 3. Right cover (* p.25) 4. Temperature/Humidity sensor [A] (screw x 1, connector x 1) Tray Set Sensor 1.

  • Page 83: Eeprom

    Electrical Components 4. Tray set sensor assembly [A] (screw x 1, connector x 1) 5. Tray set sensor [B] (hooks) EEPROM • Replacement and Reinstallation procedures for the EEPROM are included in the "EGB (Engine Board)" replacement procedure. Refer to "EGB (Engine Board)" for details. When replacing an old EEPROM with a new EEPROM, EEPROM setting is required.
  • Page 84 4. Replacement and Adjustment 1. Open the front cover and turn on the machine. • The machine may issue an error code (because the cover is open), but continue this procedure. 2. Access the "SP Mode 2" tab. 3. Click the "Init Engine EEPROM" button to initialize the EEPROM. 4.
  • Page 85 Electrical Components 8. Select a plug and play name from the "PnP Name" box. 9. Click the "SP Mode 2" tab. 10. Input the LSU (laser optics housing unit) setting values in the "LSU Adjustment" box. 11. Turn off the machine. 12.
  • Page 86 4. Replacement and Adjustment...

  • Page 87: System Maintenance Reference

    5. System Maintenance Reference Service Program See "Appendices" for "Smart Organizing Monitor" or “Service Program with Operation Panel” Overview There are two ways to execute the service program. One is to launch the SOM (Smart Organizing Monitor), which is provided with the printer driver, from your computer. The other is to execute the service program with the operation panel.

  • Page 88: Configuration Page Information

    5. System Maintenance Reference Configuration Page Information Overview The configuration page for this model has information about the machine's status. Print this sheet as shown below. Check the configuration page when doing machine maintenance. To Print the Configuration Page from the Machine Before turning on the machine 1.

  • Page 89: Counter And Coverage (Printer Model Only)

    Configuration Page Information Error Code Description • Paper misfeed • Paper is not detected in the tray. Code 3 • The loaded paper size does not match the setting. • Some unit(s) is not correctly installed. Code 4 Print/Data Error Code 5 A consumable supply has run out Warning;...

  • Page 90: Firmware Updating

    5. System Maintenance Reference Firmware Updating • Do not turn off the main power of the machine during the firmware updating. If doing so, the engine board or controller board may be damaged. Controller Firmware 1. Start SOM. 2. Click the "Printer Configuration" button on the "User Tools" tab. 3.
  • Page 91 Firmware Updating • Ask your supervisor for the access code. 4. Click the "Printer Firmware Update" button on the "Maintenance" tab. 5. Seek the location of the update file and select it, and then click the "Open" button.
  • Page 92 5. System Maintenance Reference 6. SOM shows "Controller FW updating..." and the Alert LED (red) on the printer starts blinking. (The Ready LED remains lit.) 7. Wait for a few minutes. 8. When the update has finished, SOM shows "Controller FW download completed." and the Ready LED (green) on the printer starts blinking.
  • Page 93 Firmware Updating still cannot download the firmware, it may be necessary to change the EGB and/or the controller board. • If power failed during the download, try again. If you still cannot download the firmware, it may be necessary to change the EGB and/or the controller board. 9.

  • Page 94: Boot Loader Firmware

    5. System Maintenance Reference • If power failed during the download, try again. If you still cannot download the firmware, it may be necessary to change the EGB and/or the controller board. 9. Turn the printer off and on. Boot Loader Firmware This is also listed on the configuration page, but this firmware is not updated in the field.

  • Page 95: Troubleshooting

    6. Troubleshooting Troubleshooting Guide See "Appendices" for the following information: • Error Messages • Service Call Conditions...

  • Page 96: Image Problems

    6. Troubleshooting Image Problems Overview Image problems may appear at regular intervals that depend on circumstances of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). • Abnormal image at 24-mm intervals: Image transfer belt unit •...
  • Page 97 Image Problems Printer Driver Setting for Printing a Sample 1. Click "Properties" on the printer driver.
  • Page 98 6. Troubleshooting 2. Click "Print Quality" tab. 3. Check "Manual" in the color setting. 4. Click "Advanced…". 5. Select "Off" from the pull-down menu in the "Color Profile" of the "Text". 6. Select "Off" from the pull-down menu in the "Color Profile" of the "Graphics". 7.

  • Page 99: Index

    Model MD-P1 Machine Code: M040/M041 Appendices January, 2009 Subject to change...
  • Page 101 TABLE OF CONTENTS 1. Appendix: Specifications General Specifications............................3 Mainframe..............................3 Option................................5 Supported Paper Sizes............................6 2. Appendix: Preventive Maintenance Preventive Maintenance.............................9 User Replaceable Items..........................9 3. Appendix: Troubleshooting Guide Error Messages..............................11 Overview..............................11 Error Messages List............................11 SC Conditions..............................16 Summary...............................16 Engine SC..............................16 Controller SC..............................25 4. Appendix: SP Mode Tables Smart Organizing Monitor..........................27 Overview..............................27 Printer Driver Installation..........................27...

  • Page 103: Appendix: Specifications

    1. Appendix: Specifications General Specifications Mainframe MD-P1b: M040, MD-P1c: M041 Type Desktop Laser beam scanning and electro-photographic printing Technology Mono-component toner development 4-drum tandem method 600 x 600 dpi (Speed Mode) Resolution (dpi) 1200 x 600 dpi equivalent (Std Mode) 2400 x 600 dpi equivalent (Fine Mode) General Printing Speed...
  • Page 104 1. Appendix: Specifications Std Tray 500 sheets Standard Bypass tray 100 sheet Input capacity Op. Paper Paper Feed MD-P1b/c: 500 sheets x 1 Tray Unit Up to 1,100 sheets Output Standard Face down Up to 150 sheets (A4/LT, 80g/m or 20lb) capacity Tray A4, B5, A5, Legal, Letter, Executive, Foolscap, Folio, F...
  • Page 105 General Specifications Max. 1300W or less version Energy Saver 15 W or less Power Consumption Max. 1300W or less EU version Energy Saver 15 W or less Warm-up Time 30 sec or less (from power on) Adjustable Sleep Mode Energy Save (off/ 1 / 5 /15 /30 / 45/ 60 min.: default 15 min) Mode Low Power Mode...
  • Page 106 1. Appendix: Specifications Supported Paper Sizes Supported and the size is molded in the tray. Need to select paper size by operation panel/driver. Supported but size is not molded in the tray. Need to select paper size by operation panel/driver. Need to input paper size by operation panel and driver.
  • Page 107 Supported Paper Sizes Input Tray SEF/ Auto. Type Size Std. Option Bypass Dup. Tray Tray 11" x 17" Legal 8 1/2”x14” 8 1/2”x11” Letter 11”x 8 1/2” 5 1/2” x 8 Half Letter 1/2” Plain Paper 7 1/4”x10 1/2” Executive 10 1/2”x7 1/4”...
  • Page 108 1. Appendix: Specifications Input Tray SEF/ Auto. Type Size Std. Option Bypass Dup. Tray Tray 90-148mm (3.6”x 5.8”) Width 148-216mm (5.8” x 8.5”) Custom 148-210mm (3.6”x 5.8”) Length 210-356mm (5.8”x 14.2”)

  • Page 109: Appendix: Preventive Maintenance

    2. Appendix: Preventive Maintenance Preventive Maintenance User Replaceable Items Item Yield Starter/Short: Approx. 2.5 k prints/cartridge Print Cartridge (AIO) Long: 6.5 k for BK/ 6.0 k for CMY prints/cartridge Fusing Unit Maintenance Kit Transfer Roller Unit Approx. 90 k prints/ unit Transfer Belt Unit Approx.
  • Page 110 2. Appendix: Preventive Maintenance...

  • Page 111: Appendix: Troubleshooting Guide

    3. Appendix: Troubleshooting Guide Error Messages Overview The error messages will be displayed in the GUI of SOM or on the LCD of the operation panel if the machine has a problem. These can be recovered by a customer. Error Messages List Cover Open The front or top cover is open.
  • Page 112 3. Appendix: Troubleshooting Guide Waste Toner Bottle Set Error • Waste toner bottle not set • Disconnected or defective harness of the waste toner bottle set sensor • Defective waste toner bottle set sensor 1. Install the waste toner bottle. 2.
  • Page 113 Error Messages Paper Selection Error: Feed and Exit • Paper size requested by the job does not match the paper in the tray • Selection error for the paper feed and paper exit location in duplex mode Check the paper feed and exit location in the SOM (Smart Organizing Monitor) for printer models or user menu mode for MF models.
  • Page 114 3. Appendix: Troubleshooting Guide Paper Exit Jam Error: Paper Exit/ Fusing Unit A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit. • Paper slipped • A sheet of paper is wound around the rollers in the fusing unit Remove the paper jam at the paper exit sensor or in the fusing unit.
  • Page 115 Error Messages • Cyan toner near-end or end Replace the Cyan AIO. Toner Near End: Yellow AIO Toner End: Yellow AIO • Yellow toner near-end or end Replace the yellow AIO. Waste Toner Bottle: Near Full Waste Toner Bottle: Full •...
  • Page 116 3. Appendix: Troubleshooting Guide SC Conditions Summary This machine issues an SC (Service Call) code if an error occurs on the machine. The error code can be seen with the SOM (* "p.27") or LCD on the operation panel. Make sure that you understand the following points; 1.
  • Page 117 SC Conditions SC 2xx (Laser Optics Error) Polygon motor error 1: ON timeout The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed Polygon motor error 2: OFF timeout The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off.
  • Page 118 3. Appendix: Troubleshooting Guide LD error The IPU (EGB) detects a problem at the LD unit. • Worn-out LD • Disconnected or broken harness of the LD. 1. Replace the laser optics unit. SC 3xx (Charge Error) High voltage power output error The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit).
  • Page 119 SC Conditions Color drum motor error The LOCK signal error is detected when the EGB monitors the color drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) • Disconnected or defective motor harness. •...
  • Page 120 3. Appendix: Troubleshooting Guide Agitator Motor Error The agitator motor error is detected twice for 10 msec during the initialization at power-on or after the cover is closed. • Disconnected or defective harness • Defective agitator motor 1. Check or replace the harness. 2.
  • Page 121 SC Conditions Fusing Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. • Disconnected or defective motor harness. •...
  • Page 122 3. Appendix: Troubleshooting Guide Print Ready Temperature Error • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. •...
  • Page 123 SC Conditions Heating Lamp Full-Power Error The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1.
  • Page 124 3. Appendix: Troubleshooting Guide Zero Cross Frequency Error The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. •...
  • Page 125 SC Conditions SC 6xx (Communication and Other Error) EEPROM Error An unexpected value exists in the initialization flag of the EEPROM • EEPROM not initialized • Defective EEPROM 1. Initialize the EEPROM. 2. Replace the EEPROM. 3. Replace the EGB. GAVD Communication Error The ID of the GAVD is not identified during initialization.
  • Page 126 3. Appendix: Troubleshooting Guide USB/ Network Device Error An interface error in the USB connection or NIB connection occurs. • Controller board detective 1. Replace the controller board. EEPROM Error An EEPROM check error at power-on occurs. • Controller board detective 1.

  • Page 127: Appendix: Sp Mode Tables

    4. Appendix: SP Mode Tables Smart Organizing Monitor Overview SOM (Smart Organizing Monitor) is a utility which can check the status of a printer and set up a printer from a PC. This utility is executed from a printer driver. Printer Driver Installation 1.
  • Page 128 4. Appendix: SP Mode Tables Entering the Printer Configuration To enter the service system setting; 1. Launch the SOM utility. Take one of the following steps (a) or (b). • Open the Properties of the printer driver. • Click [Printing Preferences] on the Basic tab •...
  • Page 129 Smart Organizing Monitor 5. Input the access code and click the "OK" button. • Ask your supervisor for the access code. 6. Click the "OK" button. 7. The "Printer Configuration" GUI appears. Printer Configuration Menu List The SOM has the following printer configuration menus. Each menu contains various setting items. The details of each setting item are explained in this section below.
  • Page 130 4. Appendix: SP Mode Tables System Adjusts the system settings of the machine. Network 1 Adjusts network settings (Information, Interface, TCP/IP). Network 2 Adjusts network settings (IPX, SMTP). Network 3 Adjusts network settings (SNMP, Apple Talk). Printer Adjusts the printer driver settings (PCL, PS). SP mode 1 Adjusts and executes service program modes.
  • Page 131 Smart Organizing Monitor Item Selections Remarks Thin Paper(60-75g/m )/ Plain Paper */ *: Default Plain Paper(90-105g/m )/ Recycled/ Tray 1 Paper The selectable paper types depend on Color/ Preprinted/ Prepunched/ Thick type the model. Paper (105-160g/m )/ Letterhead/ (standard) For details, refer to the "Supported Paper Bond/ Cardstock/ Labels/ Envelope/ Types"...
  • Page 132 4. Appendix: SP Mode Tables Item Selections Remarks 5.83 – 14.02 inch. Precision is two digits after the decimal point in inch or one digit after the decimal point in mm. If an input value is more than the Custom 148*-356mm maximum value, then it will be treated as Vertical...
  • Page 133 Smart Organizing Monitor Group (Tab) Item Selections Remarks Sends a command to the printer to print a test Print Test Sheet sheet. button It is disabled when tray 2 is not installed. 0.34 mm per step. Range is -5 mm to +5 mm. Registration Adjustment (-15 to +15)
  • Page 134 4. Appendix: SP Mode Tables System Item Selections Remarks Auto Continue On/Off * Copies 1*-999 Default is 1. Sub Paper Size Off */ Auto A4 Letter override Off */ Short Edge Bind/ Long 2 Sided Print Edge Bind "Manual Duplex/Cover" has higher priority Blank Page Print Print */ Not Print than the "Blank Pages"...
  • Page 135 Smart Organizing Monitor Item Selections Remarks 5min * 15min Energy Saver Time 30min 60min On * B/W Page Detect Notify by E-mail Off * Print Error Page Off * Up to 32 alphanumeric characters. Machine Comment Null string* The factory default is 'null string'. Restore to Factory Restores all settings to the factory default Default button...
  • Page 136 4. Appendix: SP Mode Tables Item Selections Remarks English * French German Italian Spanish Dutch Danish Swedish Norwegian The factory setting is English if the market is Language NA or EU or ASIA. Portuguese Polish Czech Hungarian Finnish Japanese Simplified Chinese Traditional Chinese Russian Used *...
  • Page 137 Smart Organizing Monitor Network 1 Group (Tab) Item Selections Remarks Machine String length is 32 Name Machine String length is 32 Comment Information Hardware Type Mac Address Active TCP/IP, Netware, List of 3 protocols when they are active. Protocol Apple Talk...
  • Page 138 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks This setting is not available if DHCP is enabled. If this setting is changed, the printer power must be turned off/on for the new setting to take IP address xxx.xxx.xxx.xxx effect.
  • Page 139 Smart Organizing Monitor Group (Tab) Item Selections Remarks Up to 32 alphanumeric characters. This setting is not available if DHCP is enabled. The default setting is "0.0.0.0"when DHCP is off. DNS Server IP The setting when DHCP is changed from on to xxx.xxx.xxx.xxx Address off is the previous setting when DHCP was on.
  • Page 140 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks USB I/O 60 * Timeout Network I/O 60 * Timeout If this setting is changed, the printer power must Active* TCP/IP be turned off/on for the new setting to take Not Active effect.
  • Page 141 Smart Organizing Monitor Network 2...
  • Page 142 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks Auto Select* If this setting is changed, the printer power must Frame Type be turned off/on for the new setting to take effect. Ethernet ll Bindery If this setting is changed, the printer power must Login Mode Both be turned off/on for the new setting to take effect.
  • Page 143 Smart Organizing Monitor Group (Tab) Item Selections Remarks Yes* SMTP Authentication Up to 64 alpha numeric characters. SMTP Server Null string* Name The factory default is 'null string'. 1 to 65535 Port Number The factory default is 25. Up to 32 alphanumeric characters. User Name Null string* The factory default is 'null string'.
  • Page 144 4. Appendix: SP Mode Tables Network 3...
  • Page 145 Smart Organizing Monitor Group Item Selections Remarks (Tab) Up to 15 alphanumeric characters. Community Null string * Name The factory default is 'null string'. The factory default is 0.0.0.0 If this setting is changed, the printer power Host IP Address 0.0.0.0 * must be turned off/on for the new setting to take effect.
  • Page 146 4. Appendix: SP Mode Tables Printer Group (Tab) Item Selections Remarks Portrait * Orientation Landscape If the machine settings are reset to the Form Lines 5 to 128 by 1 factory defaults, this value does not change. Font Number 0*-89 The factory default value is 0.
  • Page 147 Smart Organizing Monitor Group (Tab) Item Selections Remarks Roman-8*, Roman-9, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC-852, PC-858, PC-8 TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Symbol Set Math-8, PS Math, VN Math, Pi Font, Legal, ISO 4,...
  • Page 148 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks 600 x 600 dpi* Resolution 600 x 600 dpi 2bits 600 x 600 dpi 4bits Solid color * Color Profile Presentation Photographic "*" indicates the factory default value. SP Mode 1 Item Selections Remarks...
  • Page 149 Smart Organizing Monitor Item Selections Remarks Total Total printed page counter Color Total printed color page counter Total printed mono page counter Duplex Total printed duplex page counter. Misfeed jam counter Paper Jam - Misfeed [0 to 128] Paper Jam - Inner Counter for jams inside the machine [0 to 128] Duplex jam counter [0 to 128]...
  • Page 150 4. Appendix: SP Mode Tables Item Selections Remarks This adjusts the M/A of toner. 0x00: Normal (Default: no reduction) S. Mode [0 to 7F] 0x06: 20% reduction 0x07: 10% reduction Engine Firmware update Engine firmware update button button Clear Counter (except This is used by Service.
  • Page 151 Smart Organizing Monitor Item Selections Remarks Displays and changes a serial number. (Character: alphanumeric, input length: 11 Serial No. 11 characters bytes) The printer will warm up automatically after this setting is changed. Displays and changes a destination. It may damage the printer if you change this setting.
  • Page 152 4. Appendix: SP Mode Tables Item Selections Remarks This adjusts the transfer roller current, based on the default value. The range of adjustment is from -15 [μA] to Front (-15 to +15) +15 [μA], in units of 1. The printer will warm up automatically after this setting is changed.
  • Page 153 Smart Organizing Monitor Item Selections Remarks 1.32mm per step. Range is -15mm to +15mm. If the machine settings are reset to the factory Horizontal defaults, this value does not change. The printer will exit the energy saver state after this setting is changed. Tray1 0.24mm per step.
  • Page 154 4. Appendix: SP Mode Tables Item Selections Remarks 1.32mm per step. Range is -5mm to +5mm. If the machine settings are reset to the factory Horizontal (-15 to +15) step defaults, this value does not change. The printer will exit the energy saver state after this setting is changed.
  • Page 155 Engine Maintenance (2nd Menu) 1st Menu 2nd Menu 3rd Menu 4th Menu Service Mode Engine Maintenance Brand 0: Ricoh/ 1: SP/ 2: NRG/ 3: Lanier 1st Menu 2nd Menu 3rd Menu 4th Menu Service Mode Engine Maintenance Destination [0 to 6] DFU...
  • Page 156 4. Appendix: SP Mode Tables 1st Menu 2nd Menu 3rd Menu 4th Menu Front Service Mode Engine Maintenance 2nd Transfer Back [-15 to +15/ 1 step] This adjusts the transfer roller current, based on the default value. The range of adjustment is from -15 [μA] to +15 [μA], in units of 1. The printer will warm up automatically after this setting is changed.

  • Page 157: Appendix: Machine Swap

    5. Appendix: Machine Swap Exchange and Replace Procedure If the machine exchange and replacement is required, arrange to send a machine without the four print cartridges (AIO) to the customer site. Instruction Instruct the customer to do the following procedure. Before the substitute machine gets to the customer site •...
  • Page 158 5. Appendix: Machine Swap 2. Release the locks [A]. 3. Remove the transfer unit [B]. 4. Remove the waste toner bottle [A]. 5. Remove the two screws [B]. 6. Grab the handles [A], and then pull out the image transfer belt unit [B]. 7.
  • Page 159 Exchange and Replace Procedure 8. Clean inside the machine, especially around the circled area [A]. 9. Clean the circled area at the waste toner bottle [A] and circled area [B] at image transfer belt unit. 10. Reassemble the machine.
  • Page 160 5. Appendix: Machine Swap...

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