Printing Problems - Source Technologies ST9822 User Manual

Troubleshooting
Jammed pages are not reprinted
Action
a
From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non-touch-screen printer models, press
through the settings.
b
Select On or Auto, and then apply the changes.
c
Print the document.
Are the jammed pages reprinted?

Printing problems

Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
a
Remove, and then insert the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Is the printer printing blank or white pages?
Yes
The problem is
solved.
to navigate
Yes
Contact
support.
No
Contact customer
support.
No
customer The problem is
solved.
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to