Troubleshooting Of The Wi-Fi Function - Sharp FP-J52M Operation Manual

TROUBLESHOOTING OF THE Wi-Fi FUNCTION

Please check the following details, before enquiring or requesting for repairs.
Problem
Wi-Fi connection of the
air purifier and the router
cannot be performed.
The connection between
the air purifier and your
smart device cannot be
established.
Remote operation from a
smart device cannot be
performed.
When changing the
router
When changing the
smart device
When going to dispose
or hand over the air
purifier
In case of being handed
over from a third party
Blink slowly
Blink fast
Goes off
• Check the specifications of the router in use.
• Adjust the router and antenna direction, move the router and antenna closer, and so
on. After that, reswitch to turn on the router and perform the initial settings again.
• Are the air purifier and your smart device connecting to the same router?
Connect the air purifier and your smart device to the same router. If you still cannot
connect, try connecting your smart device to the 2.4GHz band of the router.
• Is the total number of smart devices being in use exceeding the maximum number for
registration on one air purifier?
The maximum number of smart devices that can be registered on one air purifier is
10.
• Is the total number of products (air conditioners, air purifiers, etc.) to be registered with
one smart device exceeding the maximum designated number?
The maximum number of products to be registered with one smart device is 30.
• Is the Wi-Fi indicator light of the air purifier on?
If the Wi-Fi indicator light is off, connect the air purifier to the router again.
(Page 12)
• Have the connection between the air purifier and your smart device been completed?
Set up the connection between the air purifier and your smart device. (Page 12)
• Is the Wi-Fi indicator light of the air purifier blinking?
If the Wi-Fi indicator light is blinking, check the communication status on the Internet.
• After inserting the power plug of the air purifier into the outlet, it may take some time
before the Wi-Fi indicator light is lit. You cannot operate the product via the smart
device when the Wi-Fi Indicator light is not lit.
• It is necessary to reconnect the air purifier to the router.
1. Hold down the Wi-Fi button for 3 seconds to stop the Wi-Fi function.
2. Perform "Flow of initial settings : 2 Connection of the air purifier and a router". (Page
12)
1. Delete the registration of the old smart device from designated App.
2. Use the new smart device to perform "Flow of initial settings :
1 Installation of the App, and
3 Connection between the air purifier and a smart device". (Page 12)
• Perform the following steps, to prevent leak of personal information.
1. Delete the registration of the air purifier from designated App.
2. Initialize the Wi-Fi function of the air purifier. (Page 13)
• To prevent unauthorized access from a third party, initialize the Wi-Fi function of the air
purifier. (Page 13)
• It is one of the following status.
A. The Wi-Fi connection of the air purifier and a router is in setup.
B. The connection of the air purifier and a smart device is in setup.
C. The software for the Wi-Fi function in the air purifier is being updated.
• Network error. Check the following.
A. Check the network status of the router.
B. After power off the air purifier, check the Internet status.
If there are no problems with A and B, power off the air purifier. After a while,
connect the air purifier to the router again. (Page 12)
• The air purifier cannot connect to the router. Check the following.
A. Is the power plug correctly connected?
B. Has the Wi-Fi function been stopped? Connect the air purifier to the router again.
(Page 12)
Items to check
14