Error Status - Epson C31CJ52121 Technical Reference Manual

Error Status

There are three possible error types: automatically recoverable errors, recoverable errors, and unrecoverable
errors.
The error codes can be checked on TM-L100 Utility. When contacting qualified service personnel
for help, inform the personnel of the error code to troubleshoot the problem quickly.
Automatically Recoverable Errors
Printing is not possible if an automatically recoverable error occurs. You can restore the printer to a normal state
by the following methods.
Error (Error code)
Head temperature error
(2AA23)
Cover open error (in the
middle of printing) (3DA11)
Paper error (black mark
detection error) (2BD31)
Recoverable Errors
Printing is not possible if a recoverable error occurs.
Error (Error code)
Autocutter error
(3CA21)
Paper layout error (3BD41)
Description
Head temperature exceeded the
proper range.
The roll paper cover was opened
during printing
Paper with black marks is selected,
but no black mark is detected.
Description
Abnormal auto cutter operation was
detected.
Black mark cannot be detected in
the range specified as black mark
interval.
Chapter 1 Product Overview
Recovery
The printer recovers from the error when the head
temperature drops.
The printer recovers from the error when the roll
paper cover is closed.
Reload the paper with black marks, or change the
setting if you do not use paper with black marks.
Recovery
The printer recovers from the error when jammed
paper or foreign materials are removed and then
the roll paper cover is closed.
When the [Method for canceling recoverable error
(cutter error)] has been set to [Command only],
perform one of the following after removing
jammed paper or foreign materials and close the
roll paper cover.
- Turn off and then back on the printer
- Send an error recovery command
The printer recovers from the error when the
cause of the error is removed, and then turned on
and back on, or receives an error recovery
command.
Before reloading the paper, check that the black
mark interval setting matches with the black
marks on the paper.
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