Epson CW-C4000 Series User Manual
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Epson CW-C4000 Series User Manual

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User's Guide
M00142600 EN

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  • Page 1 User’s Guide M00142600 EN...

  • Page 2: Table Of Contents

    CW-C4000 Series User’s Guide Contents Contents Checking the Amount of Empty Space in the Before use Maintenance Box..... . . 32 Manuals for This Product.
  • Page 3 CW-C4000 Series User’s Guide Contents Printing from a computer is impossible or becomes suddenly impossible....69 Checking Whether the Printer Driver Is Installed......69 The printer does not turn on.

  • Page 4: Before Use

    Describes details about the functions and operating procedures of the product, maintenance information, and troubleshooting. It can be viewed from the supplied CD. CW-C4000 Series Technical Reference Guide Manual viewable Provides information necessary for installing the product, performing daily tasks, and developing a with PC system using the product.

  • Page 5: Symbols Used In This Guide

    CW-C4000 Series User’s Guide Before use Symbols Used in This Guide The following symbols are used in this guide to indicate important information. Symbols for Safety The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage.

  • Page 6: About Models Of This Product

    Printer driver Driver to print from Windows applications. The utility (CW-C4000 Series PrinterSetting) for configuring the printer settings can be started from the driver. For details on how to use the driver, refer to Help or the video.

  • Page 7: Product And Driver Versions

    CW-C4000 Series User’s Guide Before use Product and Driver Versions How to Check the Product Version You can check the version of your product firmware by printing the status sheet. Check the results of status sheet printing. U “Printing Status Sheet” on page 28 You can also check the version on the operation panel.

  • Page 8: Safety Precautions

    CW-C4000 Series User’s Guide Before use Safety Precautions To ensure safe use of the product, be sure to read this manual and the other instruction manuals supplied with the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the product at any time.

  • Page 9: Cautions On Power Supply

    CW-C4000 Series User’s Guide Before use ❏ Do not touch the areas inside the product other than those mentioned in this manual. Doing so may cause electric shock or burns. ❏ Do not insert metal or flammable materials, or allow them to fall into the product. Otherwise electric shock or fire may occur.
  • Page 10 CW-C4000 Series User’s Guide Before use ❏ Do not cover with bedding. ❏ Do not allow dust or other foreign material to adhere to the power plug. Otherwise electric shock or fire may occur. ❏ Insert the power plug securely all the way into the outlet. Otherwise electric shock or fire may occur.

  • Page 11: Cautions On Ink Cartridges

    CW-C4000 Series User’s Guide Before use Cautions on Ink Cartridges Caution ❏ The ink cartridges that can be used differ depending on the model number of the product. Use ink cartridges suitable for the model number of your printer. “Ink Cartridge” on page 80 ❏...
  • Page 12 ❏ Store the ink cartridges in a place out of reach of children. ❏ Epson recommends storing ink cartridges in a cool and dark place. ❏ If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for at least 3 hours in a place that is at room temperature before use.

  • Page 13: Cautions On The Maintenance Box

    CW-C4000 Series User’s Guide Before use Cautions on the Maintenance Box Caution ❏ Store in a place out of reach of children. Do not drink any adhered ink. ❏ Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin.

  • Page 14: Caution Label

    CW-C4000 Series User’s Guide Before use Caution Label The labels affixed to the product indicate the following cautions. Do not touch the blade of the auto cutter with a hand. Doing so may cause injury. Caution Do not touch the movable blade of the auto cutter with a hand. Doing so may cause injury.

  • Page 15: Supported Paper

    Supported Paper This section describes about shape, form, size and type of paper that can be used by this printer, and paper that cannot be used. For more details, see the CW-C4000 Series Technical Reference Guide. Paper Shape/Form/Size Forms of paper...

  • Page 16: Paper Types

    CW-C4000 Series User’s Guide Before use Forms of paper Paper shapes Paper Backing Label width paper width between (mm) width (mm) labels (mm) (mm) Die-cut label Fanfold paper without black marks 50 to 112 46 to 108 2.0 to 6.0...

  • Page 17: Paper That Cannot Be Used

    CW-C4000 Series User’s Guide Before use Paper That Cannot Be Used Do not load paper like the following. Such paper will cause paper jams and print stains. ❏ Thermal paper ❏ Paper joined together by tape, etc. ❏ Paper joined to the core by tape, etc.
  • Page 18 CW-C4000 Series User’s Guide Before use ❏ Paper with transparent backing paper...

  • Page 19: Part Names And Functions

    CW-C4000 Series User’s Guide Before use Part Names and Functions This section describes the main operation parts. Front Name Description Release lever Pull this lever towards you to open the front cover. Lock lever (paper ejection guides) Press down this level to enable adjustment of the paper ejection guides.

  • Page 20: Inside

    CW-C4000 Series User’s Guide Before use Inside Name Description Lock lever (roll paper guides) Pull up this level to enable adjustment of the roll paper guides. Push down this lever to lock the roll paper guides. Roll paper guides These guides are for fixing the roll paper in place. Adjust them to match the paper width.

  • Page 21: Rear

    CW-C4000 Series User’s Guide Before use Rear Name Description Lock lever (fanfold paper guides) Pull up this lever to enable adjustment of the fanfold paper guides. Pull down this lever to lock the fanfold paper guides. Fanfold paper guides These guides are for preventing the paper from getting out of position when fed into the printer.

  • Page 22: Connectors

    CW-C4000 Series User’s Guide Before use Connectors Name Description Wire saddle Pass the USB cable through this saddle to prevent disconnection of the cable. AC inlet Connect the power cable. LAN port Connect a LAN cable. USB B port Connect a USB Type B cable.

  • Page 23: Operation Panel

    Name Description The status of the printer can be checked from the flashing of the LEDs. For more details, see the CW-C4000 Series Technical Reference Guide. ❏ (power) LED Stays on while the printer is on. Flashes during printing or charging ink.
  • Page 24 CW-C4000 Series User’s Guide Before use Name Description (pause) button If this button is pressed during printing, printing is stopped after printing of the current page is finished. Press this button again to resume printing. If this button is pressed while the printer is idling, the printer is paused.

  • Page 25: Basic Operation

    CW-C4000 Series User’s Guide Basic Operation Basic Operation This chapter describes the basic operating procedures of the printer. Turning On or Off Turning the Power On Hold down the (power) button until the (power) LED lights up. Turning the Power Off Hold down the (power) button until a power-off confirmation message is displayed.

  • Page 26: Checking The Printer Status

    CW-C4000 Series User’s Guide Basic Operation Checking the Printer Status The status of the printer can be checked from the lighting and flashing of the LEDs, and from the printer screen. Also, by printing the status sheet, you can check the printer settings and condition of the nozzles.

  • Page 27: Checking The Status Of Consumables

    CW-C4000 Series User’s Guide Basic Operation Checking the Status of Consumables The status of the ink cartridges and the maintenance box can be checked on the screen. Printing Nozzle Check Patterns By printing the nozzle check patterns, you can check the print head nozzles for clogging.

  • Page 28: Printing Status Sheet

    Network Settings section of the status sheet. Checking Network Connection and Settings You can check the network connection status and settings by printing a network connection check report. For more details, see the CW-C4000 Series Technical Reference Guide.

  • Page 29: Replacing The Ink Cartridges

    CW-C4000 Series User’s Guide Basic Operation Replacing the Ink Cartridges This section describes how to replace the ink cartridges. Carefully read the cautions on handling before installing the ink cartridges. Caution “Cautions on Ink Cartridges” on page 11 Checking Amount of Ink Remaining You can check approximate remaining amount of ink on the operation panel or a computer.
  • Page 30 CW-C4000 Series User’s Guide Basic Operation Press the lever down to remove the used ink cartridge. Shake the ink cartridge. As shown in the figure below, shake the cartridge horizontally. Move the cartridge by about 5 cm to both directions, and repeat it about 15 times for about 5 seconds.
  • Page 31 CW-C4000 Series User’s Guide Basic Operation Do not touch the areas shown in the figure. Caution Install the ink cartridge. Close the ink cartridge cover.

  • Page 32: Replacing The Maintenance Box

    CW-C4000 Series User’s Guide Basic Operation Replacing the Maintenance Box This section describes how to replace the maintenance box. Carefully read the cautions on handling before setting the maintenance box. Caution “Cautions on the Maintenance Box” on page 13 Checking the Amount of Empty Space in the Maintenance Box You can check approximate amount of empty space in the maintenance box on the operation panel or a computer.
  • Page 33 CW-C4000 Series User’s Guide Basic Operation Do not touch the areas shown in the figure. Caution Insert the new maintenance box all the way in. Close the maintenance box cover.
  • Page 34 CW-C4000 Series User’s Guide Basic Operation Press the (Pause) button. Check that the printer is ready for printing by checking the home screen. Note It is recommended to clean the platen at the same time you replace the maintenance box.

  • Page 35: Printer Driver Settings

    You can also learn how to configure the printer driver with videos. Access the videos from the following URL. <https://www.epson-biz.com/?prd=cw-c4k&inf=video> Note If the settings on the printer (settable using the operation panel, CW-C4000 Series PrinterSettings, or WebConfig) differ from the printer driver settings, printing is performed by applying the printer driver settings.

  • Page 36: Width

    CW-C4000 Series User’s Guide Basic Operation ❏ Custom *: This setting is suitable for printing the roll paper included with the product. Width When Media Form is other than Continuous paper or Wristband Paper 21.4 to 108.0 mm Initial setting: 108.0 mm When Media Form is Continuous paper or Wristband Paper 25.4 to 108.0 mm...

  • Page 37: Media Saving

    CW-C4000 Series User’s Guide Basic Operation ❏ Continuous paper (no detection) ❏ Wristband (black mark detection) Media Saving Enabled only when [Full-page Label (no detection)] or [Continuous paper (no detection)] is selected as the [Media Form]. ❏ Eliminate Lower Margin ❏...

  • Page 38: Color Correction

    ❏ Max Quality Note ❏ When [Epson Preferred Color] is selected as [Color Correction], available print quality settings are different from above description. ❏ If you change the [Media Coating Type], the [Print Quality] will be automatically set to the initial setting suitable for the selected paper type.

  • Page 39: Notification

    CW-C4000 Series User’s Guide Basic Operation ❏ Do not cut (stop at the print end position) Notification ❏ None (Initial setting) ❏ Beep at Cut ❏ Beep at Job End ❏ Beep at Collate End Note Regardless of the printer driver setting described above, the buzzer will not sound if the buzzer setting of the printer is disabled.

  • Page 40: Loading And Replacing Paper

    CW-C4000 Series User’s Guide Basic Operation Loading and Replacing Paper This section describes how to load and replace paper. The procedure differs depending on whether to supply paper from inside or outside the printer. Videos that show the procedure are also available.

  • Page 41: Loading Roll Paper

    CW-C4000 Series User’s Guide Basic Operation Loading Roll Paper After turning on the printer, wait until the home screen is displayed, and then open the front cover. If Caution you open the cover before the home screen is displayed, the printer may fail to load the paper correctly.
  • Page 42 CW-C4000 Series User’s Guide Basic Operation Slide the roll paper guides outward as far as they go. Lower the lock lever of the roll paper guides. Insert paper with the printable side face up.
  • Page 43 CW-C4000 Series User’s Guide Basic Operation Raise the lock lever of the roll paper guides. Slide the roll paper guides against the paper. Lower the lock lever of the roll paper guides. According to the paper width, open and/or close the platen shutters.
  • Page 44 CW-C4000 Series User’s Guide Basic Operation Lower the lock lever of the paper ejection guides. Slide the paper ejection guides outward. Pull out the paper as shown. Hold down the paper by hand, and slide the roll paper guides against the paper.
  • Page 45 CW-C4000 Series User’s Guide Basic Operation Raise the lock lever of the paper ejection guides until it clicks into place. Pull out the leading edge of the roll paper, and then close the front cover. Press the (Pause) button. Check that the printer is ready for printing by checking the home screen.

  • Page 46: Loading Fanfold Paper

    CW-C4000 Series User’s Guide Basic Operation Loading Fanfold Paper After turning on the printer, wait until the home screen is displayed, and then open the front cover. If Caution you open the cover before the home screen is displayed, the printer may fail to load the paper correctly.
  • Page 47 CW-C4000 Series User’s Guide Basic Operation Attach the paper feed guide. According to the paper width, open and/or close the platen shutters. “Adjusting the Shutters” on page 51 Lower the lock lever of the paper ejection guides. Slide the paper ejection guides outward as far as they go.
  • Page 48 CW-C4000 Series User’s Guide Basic Operation Raise the lock lever of the paper ejection guides until it clicks into place. Close the front cover. Open the rear cover. Raise the lock lever of the fanfold paper guides.
  • Page 49 CW-C4000 Series User’s Guide Basic Operation Place the fanfold paper behind the printer. ❏ Place the fanfold paper at least 40 mm away from the printer. ❏ Make sure the paper is vertical in relation to the paper feed slot.
  • Page 50 CW-C4000 Series User’s Guide Basic Operation Close the rear cover. Press the (Pause) button. Check that the printer is ready for printing by checking the home screen.

  • Page 51: Adjusting The Shutters

    CW-C4000 Series User’s Guide Basic Operation Adjusting the Shutters Inside the front cover, there are shutters for adjusting paper suction for during printing. The shutters need to be correctly opened/closed to match the paper width used. To open/close them, move them with a finger.
  • Page 52 CW-C4000 Series User’s Guide Basic Operation Paper width / Backing paper width Shutter state 73.1 to 87.6 mm Open the inner six shutters. 87.7 to 102.2 mm Open the inner eight shutters. 102.3 mm or longer Open all the shutters.

  • Page 53: How To Remove Paper

    CW-C4000 Series User’s Guide Basic Operation How to Remove Paper Check that the printer has been turned on. Open the front cover. Remove roll paper or paper core from the printer. Close the front cover.
  • Page 54 CW-C4000 Series User’s Guide Basic Operation Press the (Pause) button. Removing the paper is now completed. To load paper, see “Loading Roll Paper” on page 41 “Loading Fanfold Paper” on page...

  • Page 55: Maintenance

    CW-C4000 Series User’s Guide Maintenance Maintenance This chapter describes how to carry out maintenance of the printer. Cleaning the Exterior Turn the printer off and then disconnect the power cable from the outlet. Wipe off any dirt with a dry cloth or cloth that has been slightly dampened.

  • Page 56: Cleaning The Platen

    CW-C4000 Series User’s Guide Maintenance Cleaning the Platen If there is ink adhered to the platen, hands or paper may become dirty. Furthermore, if the holes in the platen become blocked by dirt, ink soiling inside the platen may occur.
  • Page 57 CW-C4000 Series User’s Guide Maintenance Use the non-woven fabric for platen cleaning to clean the platen. Use cotton swabs to clean the holes and around the holes. If the holes are blocked, be sure remove the dirt to unblock the holes.

  • Page 58: Cleaning The Auto Cutter

    CW-C4000 Series User’s Guide Maintenance Cleaning the Auto Cutter The fixed blade of the auto cutter may become unable to cut cleanly due to the adhesive of label paper adhering to Perform cleaning by following the steps below. Turn the printer off and then disconnect the power cable from the outlet.

  • Page 59: Cleaning The Print Head

    CW-C4000 Series User’s Guide Maintenance Cleaning the Print Head If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality problems occur, print nozzle check patterns and check for nozzle clogging. Example of the nozzle check patterns with gloss black ink...

  • Page 60: Head Cleaning

    CW-C4000 Series User’s Guide Maintenance Head Cleaning Important ❏ Do not turn off the power or open the covers during head cleaning. Doing so may cause printing malfunction. ❏ Do not run the head cleaning more than necessary. Ink is consumed because ink is discharged from the head to clean it.
  • Page 61 CW-C4000 Series User’s Guide Maintenance...

  • Page 62: Troubleshooting

    CW-C4000 Series User’s Guide Troubleshooting Troubleshooting This chapter describes how to resolve problems. For troubleshooting information that is not described here, see the CW-C4000 Series Technical Reference Guide. A Message is Displayed on the Operation Panel Message Solution and Reference Information Use paper that matches the [Media Source] and [Media Form] settings.
  • Page 63 Epson cannot guarantee the quality and reliability of non-genuine Epson products. Repairs for any damage or breakdown of this product due to the use of non-genuine Epson products will not be free of charge even if the warranty period is still valid. Information Because the installed ink cartridges are not the ones for this printer, an error such as a cartridge detection error may occur.
  • Page 64 CW-C4000 Series User’s Guide Troubleshooting Message Solution and Reference (On the home screen) Prepare a new maintenance box to be replaced with the near-full maintenance box. The Maintenance Box is nearing end of its service life. When a message saying “The Maintenance Box is at the end of its service life.
  • Page 65 CW-C4000 Series User’s Guide Troubleshooting Message Solution and Reference Error When connecting to a wired LAN using a device that supports IEEE802.3az (Energy Efficient Ethernet), the connection may become unstable, the The connection between your network connection may not be possible, or the communication speed may slow down.

  • Page 66: Problems With Print Quality

    CW-C4000 Series User’s Guide Troubleshooting Problems with Print Quality Horizontal White Banding Cause Solution and Reference The nozzles are clogging. Print the nozzle check patterns to check the nozzles for clogging. “Printing Nozzle Check Patterns” on page 59 If the nozzles are clogging, run a print head cleaning.

  • Page 67: Printed Characters Look Blurred

    CW-C4000 Series User’s Guide Troubleshooting Printed Characters Look Blurred Cause Solution and Reference The outside shutters on the platen, which Air flow from the outside shutters adversely affect the printing operation and are not needed to be opened for the may cause blurred print.

  • Page 68: Margins Are Generated On Printed Labels

    CW-C4000 Series User’s Guide Troubleshooting Margins are Generated on Printed Labels Cause Solution and Reference This is normal, and not a failure of the If you do not enable [Borderless Printing] on the [Options] tab of the printer printer. driver, 1.5 mm margin at the top, bottom, left, and right will be created narrowing the printable area on the label.

  • Page 69: Printing From A Computer Is Impossible Or Becomes Suddenly Impossible

    CW-C4000 Series User’s Guide Troubleshooting Printing from a computer is impossible or becomes suddenly impossible Checking Whether the Printer Driver Is Installed Check whether or not the required software and applications are installed on the computer. To print with this printer, a printer driver is required. Check whether or not the printer driver is installed by following the steps below.

  • Page 70: Roll Paper Is Jammed

    CW-C4000 Series User’s Guide Troubleshooting Roll Paper is Jammed Open the front cover. Remove the jammed paper. Pull out the leading edge of the roll paper, and then close the front cover.
  • Page 71 Press the (Pause) button. Check that the printer is ready for printing by checking the home screen. If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C4000 Series Technical Reference Guide. Note After removing jammed paper, make sure that there is no labels or adhesive left inside the printer.

  • Page 72: Fanfold Paper Is Jammed

    CW-C4000 Series User’s Guide Troubleshooting Fanfold Paper is Jammed Open the front cover. Cut out the jammed paper. Open the rear cover and then remove the jammed paper. Close the rear cover.
  • Page 73 Close the front cover. Press the (Pause) button. If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C4000 Series Technical Reference Guide. Note After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.

  • Page 74: Specifications

    CW-C4000 Series User’s Guide Specifications Specifications This chapter describes the specifications of the printer. Product Specifications Item Specifications Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Cutting type of the auto cutter...
  • Page 75 CW-C4000 Series User’s Guide Specifications Item Specifications Weight Approx. 13 kg...

  • Page 76: Electrical Specifications

    Dedicated AC adapter (AC ADAPTER, K1, Model number: M248B) Rated voltage 42 V DC Rated current 1.38 A Power Approx. 28.2 W on average Operating consumption Standby Approx. 2.6 W on average Power off Approx. 0.13 W on average *Based on Epson evaluation conditions...

  • Page 77: Overall Dimensions

    CW-C4000 Series User’s Guide Specifications Overall Dimensions Item Specifications Height 285 mm Width 310 mm Depth 283 mm Unit: mm With OT-PT40 Installed Unit: mm *1: When paper ejection tray is extended *2: When paper ejection tray is retracted...

  • Page 78: Environmental Specifications

    (Within 6 months at 0 to 25°C) (Within 1 month at 40°C) Matte black -10 to 40°C (Within 6 months at 0 to 25°C) (Within 1 month at 40°C) Elevation 0 to 3000 m Noise Approx. 58 dB Based on Epson evaluation conditions.

  • Page 79: Paper Specifications

    CW-C4000 Series User’s Guide Specifications Paper Specifications The following types of paper can be used with the printer. Paper Type When using Matte Ink When using Gloss Ink ✓ Plain paper ✓ ✓ Matte paper ✓ Texture Paper ✓ ✓...

  • Page 80: Ink Cartridge

    CW-C4000 Series User’s Guide Specifications Ink Cartridge Model CW-C4000u SJIC41P-BK, SJIC41P-MK, SJIC41P-C, SJIC41P-M, SJIC41P-Y number CW-C4000e SJIC42P-BK, SJIC42P-MK, SJIC42P-C, SJIC42P-M, SJIC42P-Y CW-C4010 SJIC42P-BK, SJIC42P-MK, SJIC42P-C, SJIC42P-M, SJIC42P-Y CW-C4020 SJIC43P-BK, SJIC43P-MK, SJIC43P-C, SJIC43P-M, SJIC43P-Y CW-C4030 SJIC44P-BK, SJIC44P-MK, SJIC44P-C, SJIC44P-M, SJIC44P-Y CW-C4040...

  • Page 81: Maintenance Box

    CW-C4000 Series User’s Guide Specifications Maintenance Box Model number SJMB4000 Type Maintenance box with integrated waste ink absorbing material Storage Transporting (without -20 to 60°C (within 5 days when 60°C) temperature unpacking) Storage (without -20 to 40°C (within 1 month when 40°C)

  • Page 82: Appendix

    ❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink cartridges may result in reduced print quality. Epson recommends the use of genuine Epson ink cartridges.

  • Page 83: Maintenance Box

    Genuine Maintenance Box Recommended For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its maximum performance.

  • Page 84: Ot-Pt40

    CW-C4000 Series User’s Guide Appendix OT-PT40 OT-PT40 is an paper ejection tray that allows you to temporarily collect printed labels. OT-PT40 can hold the paper of the following sizes. Maximum paper size: 105 x 148 mm (width x length) Minimum paper size: 76 x 54 mm (width x length) Note ❏...
  • Page 85 CW-C4000 Series User’s Guide Appendix Extend the tray until the paper length indication matches with the length of your paper. Push in lever at the bottom right of the OT-PT40 to lock it in place.

  • Page 86: Ot-Wa34

    CW-C4000 Series User’s Guide Appendix OT-WA34 OT-WA34 is an attachment that enables the printer to print on wristband. Attach this to the printer for printing on wristband. Caution ❏ Attach OT-WA34 only for printing on wristband (WB-L1/M1/S1). It is not necessary for printing on any other type of paper or label.
  • Page 87 CW-C4000 Series User’s Guide Appendix Close the front cover. Removing OT-WA34 Open the front cover. Remove the OT-WA34.
  • Page 88 CW-C4000 Series User’s Guide Appendix Close the front cover.

  • Page 89: Restriction Of Use

    CW-C4000 Series User’s Guide Appendix Restriction of Use When this product is used for applications requiring high reliability/safety such as transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/ precision devices etc., you should use this product only after giving consideration to including fail-safes and...

  • Page 90: Notes

    (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Genuine Epson Products or Epson Approved Products by Seiko Epson Corporation.

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