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TROUBLESHOOTING GUIDE
WARNING: Always turn off Power switch before performing any maintenance.
If any error lights are illuminated or flashing on your Shark ION ROBOT
code chart below:
ERROR CODE
All LED lights are off
Red "Replace" LED light is on
DOCK and SPOT alternate
flashing
DOCK and SPOT flashing
together
CLEAN flashing blue
SPOT flashing blue
CLEAN flashing red
"!" symbol flashing
CLEAN flashing red and "!"
stays solid red
"!" and CLEAN symbols
flashing
CLEAN solid red
CLEAN solid blue
25
1-800-798-7398
SOLUTION
Unit is turned off. Cycle power switch. If no response,
plug in to charge unit.
Your battery is ready to be replaced.
Visit sharkclean.com for replacement
A side brush is stuck. Remove debris from side
brushes.
Something is stuck in the main brushroll. Remove
obstruction.
The front wheel sensor, drop sensor, or bumper is
reporting an error. Make sure your robot is able to
move freely by moving it to a new location on a level
surface. Make sure the front bumper is not stuck. If
Clean light continues to flash blue, remove the front
wheel and clean the wheel cavity.
The unit cannot move due to surface or obstruction.
Move robot to a new location.
Cliff sensors are reporting an error. Wipe cliff sensors
with a clean cloth.
Robot cannot start due to an error. Ensure your robot is
on a level surface with no obstructions.
Suction motor failure. Remove blockages and clean
filters. Remove dust bin and make sure nothing is
blocking suction.
Your charger is experiencing an issue. Please contact
Customer Service at 1-800-798-7398.
Your robot's BotBoundary™ sensors are reporting an error.
Please contact Customer Service at 1-800-798-7398.
The dust bin has been removed and needs to be
reinserted.
Your robot is in sleep mode. Press any button on the
robot or remote to start it again.
, see the error
™
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