SATO MB410i Operator's Manual
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SATO MB410i Operator's Manual

SATO MB410i Operator's Manual

Sato mb410i: user guide
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Operator Manual
For printer model:
MB400i / MB410i
PN: 9001190C
Read this Operator Manual before and during usage of the above product.
Keep this document handy for future reference.
www.satoamerica.com

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  • Page 1 Operator Manual For printer model: MB400i / MB410i PN: 9001190C Read this Operator Manual before and during usage of the above product. Keep this document handy for future reference. www.satoamerica.com...
  • Page 2 SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com Copyright 2009 SATO America, Inc. All rights reserved PN: 9001190C...

  • Page 3: Table Of Contents

    Functions of various parts... 3 - 5 Charging the battery pack with a charger ... 3 - 6 Charging the battery pack with the printer ... 3 - 7 Using the battery pack ... 3 - 8 Using the shoulder belt ... 3 - 10 Using the optional AC Adapter for power...
  • Page 4 Troubleshooting ... 7 - 1 Troubleshooting... 7 - 2 What To Do In Case Of..7 - 2 Error Indicators ... 7 - 3 LCD Error Messages (WLAN Model Only) ... 7 - 5 SATO Contacts ... 8 - 1 PN: 9001190C...

  • Page 5: Technical Data

    Unit 1: Technical Data TECHNICAL DATA • Basic Specifications MB400i/MB410i Operator Manual PN 9001190C Page 1-1...

  • Page 6: Basic Specifications

    WLAN model 32° to 122° Fahrenheit (0° to 50°C) 13° to 140°Fahrenheit (-25° to 60°C) 20 to 80% RH, Non-Condensing 20 to 80% RH, Non-Condensing PN 9001190C MB400i/MB410i Operator Manual With rubber boot installed 8.0 Inches (202 mm) 3.9 Inches (99 mm) 6.5 Inches (165 mm)
  • Page 7 3 Inches Per Second (75 mm/s) in dispenser mode Dual color printing or high resolution modes reduce speed MB400i: 203 Dots Per Inch (8 d/mm) MB410i: 305 Dots Per Inch (12 d/ mm) 0.0049 Inches (0.125 mm) 4.09 Inches (104 mm) 11.69 Inches (297 mm)
  • Page 8 Note 2 SENSING Gap (Transmissive) I-Mark (Reflective) Dispenser sensor LABEL PRINTING MODES Page 1-4 SATO Barcode Printer Language (SBPL) Mini DIN (specified) Mini B Type 3-Wire Cooked Mode Infrared communication (compliant with IrDA Standard Ver 1.2) Bluetooth Specification Wireless LAN interface (IEEE 802.11b/g) TCP/IP (FTP, LPR, SOCKET) 2.4GHz...

  • Page 9: Self-Diagnosis

    Agfa TrueType Fonts CHARACTER ROTATION Rotation BARCODE CAPABILITIES BARCODE SYMBOLOGIES Linear Barcode Two-Dimensional code MAGNIFICATION MB400i/MB410i Operator Manual Journal Printing (no sensing) Linerless Printing Head Check Cover Open Paper End Battery Check Test Print XU, XS, XM, XB, XL, OCR-A, OCR-B, POP character...
  • Page 10 Withstands drops from 4 feet (1.2 m) height on 26 posi- tions, tested according to US MIL Drop Standard method 516.5 MIL-STD-810F, Procedure IV.(Breakage and dam- age to the case is possible). Printer tested for communi- cation and function after every drop. Vibration tolerance: withstands bump testing (scrapes on the cover acceptable).

  • Page 11: Regulatory Compliance

    Safety regulation EMC regulation Wireless regulation (Wireless LAN/ Bluetooth) Environment (RoHS) OPTIONAL ACCESSORIES The MB400i/410i direct thermal printer is supported by many accessories to increase its flexibility. POWER ITEMS MB400i/MB410i Operator Manual Spare Battery Pack AC Adapter Battery Charger (Single-Socket)
  • Page 12 Spare battery pack—having a spare pack reduces interruption during extended periods of printer operation. Figure 1-2, AC adapter AC Adapter—allows the printer to be operated via an AC outlet, and to charge a battery pack loaded inside the printer. Warning: Use only the specified AC Adapter designed for your printer.

  • Page 13: Portability Enhancements

    LCD on the front panel to display the status of wireless communication. Bluetooth Interface—allows printing via a Bluetooth connection. For more details about the optional accessories, consult the Interfaces section of the Basic Specifications table in this section of this manual, or consult your authorized SATO representative. MB400i/MB410i Operator Manual...
  • Page 14 Unit 1: Technical Data This page intentionally left blank. Page 1-10 PN 9001190C MB400i/MB410i Operator Manual...

  • Page 15: Overview

    Unit 2: Overview OVERVIEW • Overview MB400i/MB410i Operator Manual PN 9001190C Page 2-1...

  • Page 16: Product Features

    OVERVIEW This manual is laid out consistent with the product discussed and provides all of the information required for operation of the MB400i/MB410i printer. A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The contents identify the different Units, Chapters, and Sections. Each references the page number of their commencement.

  • Page 17: Safety Precautions

    Symbols used in this manual: The following symbols or markings are used in this manual and on the printer so that you can properly use the printer, and to prevent any damage to property, harm or injury to yourself and others.

  • Page 18: Usage Safety

    The operation temperature range is -15°C to 50°C (for wireless LAN: 0 to 50°C) where humidity is less than 80% and does not cause condensation. Do not place the printer in an area with high humidity or at a temperature outside the specified range.
  • Page 19 Do not drop or insert metallic or flammable objects into the openings on the printer (such as outlets for cables). If any of these should fall into the printer, immediately turn off the power and contact your nearest dealer Foreign Matter or service center.

  • Page 20: Usage Precautions

    Do not place the battery pack together with other batteries such as dry batteries. If you have no plan to use the printer for a long time, remove the battery pack from the printer and/or unplug the AC adapter from...

  • Page 21: Setup

    Unit 3: Setup SETUP • Setup MB400i/MB410i Operator Manual PN 9001190C Page 3-1...

  • Page 22: Setup

    Unit 3: Setup SETUP UNPACKING THE PRINTER Figure 3-1, Unpacking the printer OTES If any component shown here is missing, contact your nearest dealer or service center. An external battery charger is available separately. Page 3-2 PN 9001190C MB400i/MB410i Operator Manual...

  • Page 23: Part Names

    Only the WLAN model comes with an LCD screen. OTES MB400i/MB410i series have an option to install a set of rubber boots to the exterior at the factory. The appearance is similar, except on two sides. This document shows the picture of the printer without the rubber boot installed.
  • Page 24 Unit 3: Setup Label guide stopper Label guide Figure 3-3, Specific Parts Identification Page 3-4 Label width scale Label guide Label guide stopper Figure 3-4, Label Guide Stopper PN 9001190C Platen RS-232C connector DIP switch USB connector MB400i/MB410i Operator Manual...

  • Page 25: Functions Of Various Parts

    Takes the printer Online or Offline Battery cover Cover for special battery pack Status LED Indicates the status of the printer. (See Other Printer Modes in Section 4: Operation and Configuration, and the tables in the Troubleshooting Section of this manual.) Battery life indicator...

  • Page 26: Charging The Battery Pack With A Charger

    Unit 3: Setup CHARGING THE BATTERY PACK WITH A CHARGER If your printer comes with the optional battery charger, you can use it to charge the supplied battery pack. Follow the steps below: Figure 3-5, Charging the Battery Pack with a Charger 1.

  • Page 27: Charging The Battery Pack With The Printer

    (See section, Operation and Configuration) on the LCD screen will appear when charging starts, and go off when charging is complete. • The AC adapter set used for this printer is specific to this printer. Do not use it for other elec- tric equipment. HARGING With the AC adapter, it takes about 5 hours for the battery pack to reach full charge from a fully discharged state.

  • Page 28: Using The Battery Pack

    Unit 3: Setup USING THE BATTERY PACK Turn the printer off before removing or replacing the battery. NSERTION 1. Unlatch the battery compartment cover. Figure 3-7, Unlatching Battery Compartment Cover Handle 2. Align the battery pack so that its metal terminals are facing forward. Insert the battery pack while pressing and holding the gray hook.
  • Page 29 Figure 3-9, Removing the Battery Pack Remove the battery pack only when the STATUS LED is OFF. When the printer is turned off, the STATUS LED goes off. Do not remove the battery while the STATUS LED is on. Otherwise, the information stored in the printer may not be updated.

  • Page 30: Using The Shoulder Belt

    Figure 3-10, Preparing the Shoulder Belt NSERTION 1. Thread the shoulder belt through the belt holes on the printer, from the outside to the inside. 2. Thread the end of the shoulder belt through the buckle, and adjust the length.

  • Page 31: Using The Optional Ac Adapter For Power

    (if it is not already fully charged). • The AC adapter set used for this printer is specific to this printer. Do not use it for other elec- tric equipment. MB400i/MB410i Operator Manual...

  • Page 32: Loading The Label Roll (Continuous Mode)

    Open/Close lever downwards to release the cover. Figure 3-14, Adjusting Label Guide Stopper 2. While pressing the label guide stopper, slide the label guide to the width of the label roll being loaded. (Note the measurement on the inside of printer.) Page 3-12 Journal paper/...
  • Page 33 Figure 3-15, Placing Label Roll into Printer 3. Place the label roll into the printer. Make sure the label roll is placed with the first label feed- ing from the bottom of the roll and not from the top (see picture). Thermal sensitive side or exposed label should be facing the tear-off bar or print head.

  • Page 34: Loading The Label Roll (Dispense Mode)

    Unit 3: Setup 5. Close the cover after confirming that the leading edge of the label is outside the printer. This completes the label installation for continuous mode operation. LOADING THE LABEL ROLL (DISPENSE MODE) For operating in the Dispense mode, the following label loading procedures apply.
  • Page 35 Figure 3-21, Adjusting the Label Guide 2. While pressing the label guide stopper, slide the label guide to the width of the label roll being loaded. Note the measurement. MB400i/MB410i Operator Manual Label guide stopper PN 9001190C Unit 3: Setup...
  • Page 36 3. Peel the first label on the top of the label. This step is unnecessary when a linerless label is used. 4. Insert the label roll into the printer. Make sure the first label emerges from the bottom (not top) of the roll.
  • Page 37 Figure 3-25, Closing the Printer Cover 6. Close the cover after confirming that the leading edge of the liner is outside the printer by at least 10mm (0.4 inches). 7. For linerless label with perforation, pull the label upward to tear along the perforated line.
  • Page 38 Unit 3: Setup 8. With the printer’s operations panel facing you, hold it with two hands, and put your thumbs on the two sets of parallel bars molded in the Dispenser unit on either side of the dark gray Cover Release Lever. Push away from you toward rear of unit, using your thumbs, until it stops sliding.

  • Page 39: Operation And Configuration

    Unit 4: Operation and Configuration OPERATION AND CONFIGURATION • Operation and Configuration MB400i/MB410i Operator Manual PN 9001190C Page 4-1...

  • Page 40: Turning The Printer On Or Off

    Unit 4: Operation and Configuration OPERATION AND CONFIGURATION TURNING THE PRINTER ON OR OFF After setting up the printer and label roll in Section 2, you can now operate the printer properly. Figure 4-1, Location of Power Button TURNING THE PRINTER ON Press and hold the POWER button.

  • Page 41: Setting The Dip Switches

    SETTING THE DIP SWITCHES Figure 4-3, Location of DIP Switch Cover 1. See USB/DIP switch cover in Figure 4-3. Orient the printer with the USB/DIP switch cover facing you. Figure 4-4, Printer with DIP Switch Cover Open 2. You can pry open the USB/DIP switch cover so that the DIP switches are accessible to you.

  • Page 42: Performing A Test Print

    2. Set the printer DIP switch for User Test Print mode in the table in the Enabling and Disabling Special Functions section of the Operating Modes chapter in this manual.
  • Page 43 A low battery condition may affect the print quality. Make sure the printer is running on AC or on a full battery during a test print. If any fault is detected, contact your SATO dealer or service center. Before asking for a repair, please read the Troubleshooting section of this manual.

  • Page 44: Printing Via The Rs-232C Interface

    Default RS-232 settings are 19,200 BAUD, no parity, 8 data bits, and one stop bit. To change them, you must refer to the programming manual, or use the MB400i/MB410i tools utility program and Windows print driver.

  • Page 45: Input And Output Signals

    Figure 4-9, Positioning the Printer 2. Place the printer 7.9 inches (20 cm) away from the IrDA port of the computer or handy termi- nal. Adjust the printer position so that the center of its IrDA filter projects a 30° conical area, which contains the IrDA transceiver of the computer or handy terminal.

  • Page 46: Printing Via The Usb Interface

    3. Connect the other end of the USB cable to the connector on the PC or the handheld terminal. For the connector on the PC or the handheld terminal, see the manuals provided with that equipment. Page 4-8 USB cover USB cable Figure 4-10, Inserting USB cable PN 9001190C MB400i/MB410i Operator Manual...

  • Page 47: Usb 1.1 Specifications

    The Universal Serial Bus (USB) interface is a factory installed option that must be specified at the time of order. It required a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Microsoft Windows.

  • Page 48: Printing Via The Optional Bluetooth Interface

    For the MB400i/410i, these parameters can be set by a SATO-certified System Integrator/ dealer, or by using Bluetooth communication software available from your SATO dealer or service center. To configure the printer yourself, you may use the MB400i/MB410i configuration tool and the SATO Windows print driver.

  • Page 49: Optional Lcd Screen

    OPTIONAL LCD SCREEN The Wireless LAN version of the printer is factory-fitted with a Liquid Crystal Display (LCD). The screen can display the following information: Battery strength Two-line text display Figure 4-11, Wireless LAN Version Liquid Crystal Display (LCD) elements •...

  • Page 50: Printer Configuration

    Page 4-12 FACTORY DEFAULTS DSW2 DSW3 ONLINE COMMANDS DIP SWITCHES COVER Opened Opened DIP SWITCHES COVER Closed Closed Opened Closed Closed Opened Opened Closed Opened Opened PN 9001190C DSW4 PRINT KEY FEED KEY PRINT KEY FEED KEY MB400i/MB410i Operator Manual...
  • Page 51 DESCRIPTION Normal Mode User Test Print Maintenance Mode Hex Dump Enable CRC (Digit Check) Disable CRC (Digit Check) Set Head Check Cancel Head Check MB400i/MB410i Operator Manual IRDA QUICK REFERENCE TABLE DIP SWITCHES COVER Closed Closed Closed Opened Opened USB QUICK REFERENCE TABLE...

  • Page 52: Configuration Modes

    NORMAL MODE When in the Normal Mode the printer is online and ready for print activity. If print activity, downloading, or other interaction does not occur, the printer will go into the Sleep Mode and from there, into the Offline Mode.

  • Page 53: Label Sensor Selection

    Send printer operation registration command from the host and select the desired label type. Print a label. Adjustment Power off and successful? disconnect cable. Yes / No Printer shuts down. Figure 4-13, Label Sensor Selection MB400i/MB410i Operator Manual PN 9001190C Page 4-15...

  • Page 54: Dispense Mode

    Manual Dispense: (DSW = OFF, OFF, OFF, ON) + FEED + POWER Page 4-16 Choose Applicable Option Blinks green while setting. Flashes green when complete. Press POWER and return dip switches to their previous positions. Printer shuts down and exits Dispense Mode. Figure 4-14, Dispense Mode PN 9001190C MB400i/MB410i Operator Manual...

  • Page 55: Download Mode

    DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer. The data is received through an RS232C interface in binary form using XMODEM protocol for file transfer. DSW = OFF, OFF, ON, OFF + POWER...
  • Page 56 NAK. This process repeats to the first block. EOT (04h) is sent from the sending end to receiving end at the end of all data transmission. After receiving EOT (04h), the receiving end returns ACK to terminate the sequence. Page 4-18 PN 9001190C MB400i/MB410i Operator Manual...

  • Page 57: Font Download Mode

    There are four transmission protocols for font download: (1) Download Font Storage, (2) Download Font Selection, (3) Download Font Information Acquisition, (4) Storage Custom- Designed Character. The return status from the printer is set between STX (02h) and ETX (03h), and transferred in 3 bytes.
  • Page 58 Printer to Host Printer to Host TRANSFER Printer to Host Printer to Host Host to Printer 6 bytes w/ Printer to Host 30-39 Printer to Host Data Info TRANSFER Printer to Host Printer to Host Host to Printer MB400i/MB410i Operator Manual...

  • Page 59: Online Command Mode

    Unit 4: Operation and Configuration ONLINE COMMAND MODE This function allows the selection of receiving command by using either standard SATO Barcode Printer Language (SBPL) or first generation MB400 compatible commands. The MB400 compatible command option should only be chosen if first generation MB400’s will be used along with the newer generation.

  • Page 60: Crc (Cyclic Redundancy Check) Mode

    Disable CRC Check: (DSW = OFF, ON, ON, ON) + Cover Open + FEED + POWER Page 4-22 Choose Applicable Option Flashes green when saving the Head Check setting. Flashes green when setting completed. Confirm setting is complete. Press POWER. Printer shuts down. Figure 4-18, CRC Check Mode PN 9001190C MB400i/MB410i Operator Manual...

  • Page 61: Sleep & Auto-Off Mode

    SLEEP & AUTO-OFF MODE This mode is a non-interactive mode that is provided to explain the timed sequence of events that relate to the printer going into sleep mode and then further into offline mode. Printer in Normal Mode No operator interaction or printer operation for 5 seconds.

  • Page 62: Printing Procedure

    OTES • The number of sheets you can print is determined by the printer’s mode (continuous or dis- pense mode). •...

  • Page 63: Adjusting Printing For Linerless Labels

    Figure 4-22. The label is now aligned properly for printing to resume. 3. Press the PRINT button to return to the online state (STATUS LED lights green). You can now resume the print job. MB400i/MB410i Operator Manual Unit 4: Operation and Configuration PRINT button...

  • Page 64: Choosing The Label Dispensing Mode

    Continuous printing (label paper/linerless label/ Journal paper) Figure 4-23, Available Modes and Options You can select Dispense mode for linerless labels by using the MB400i/MB410i utility. CONFIGURING DISPENSE MODE Table 4-1, Dispense Mode Settings TYPE OPERATION...

  • Page 65: Other Printer Modes

    To switch between Auto or Manual Print for the Dispense Mode, set the DIP switches as outlined below, and then hold down the PRINT or FEED button when turning the printer ON. The new settings take effect when the printer is next turned ON.

  • Page 66: Normal Mode

    Note: The Battery indicator (all models except OFFLINE. During the Standby state, the printer resumes normal operational status upon sensing any incoming data or pressing of the buttons. TEST PRINT MODE 1. Enter Test Print mode as shown, by using the FEED and POWER buttons.
  • Page 67 Operational State ENTERING TEST PRINT MODE START OF TEST PRINT DURING TEST PRINT END OF TEST PRINT MB400i/MB410i Operator Manual Figure 4-24, Sample Test Print STATUS LED Action Orange Steady Green Blinks Green Steady PN 9001190C Unit 4: Operation and Configuration...

  • Page 68: Head Check Setting Mode

    When setting the Head Check options, the STATUS LED blinks green, and turns into a steady green signal upon completion of setting. Turn off the printer ONLY when the STATUS LED is a steady green light.

  • Page 69: Online Command Compatibility Mode

    When setting the online command compatibility options, the STATUS LED blinks green, and turns into a steady green signal upon completion of setting. Turn off the printer ONLY when the STATUS LED is a steady green light.

  • Page 70: Offset Configuration Via Programming

    However, if you need to perform the adjustments, they can be sent as commands to the printer. Consult your SATO representative for information on programming the MB400i/410i printer, or refer to the Programming Reference guide found on the CD-ROM.

  • Page 71: Operating Modes

    Unit 5: Operating Modes OPERATING MODES • Operating Modes MB400i/MB410i Operator Manual PN 9001190C Page 5-1...

  • Page 72: Enabling And Disabling Special Functions

    Through a combination of DIP switch settings and turning the printer ON with certain buttons held down, you can enable or disable special functions/features. To locate and change DIP switch settings on the printer, see Setting the DIP Switches in the Operation and Configuration section of this manual.
  • Page 73 WARNING Never connect or disconnect interface cables (or use switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry in the printer/host and is not covered by warranty. MB400i/MB410i Operator Manual...
  • Page 74 Some hosts monitor the Request-to-Send (RTS) signal (pin 4 of 25) to determine if the printer is ready to receive data. Since the printer does not generate this signal, the RTS line must be held true (high) in order to allow communication. Perform this by connecting the RTS pin to the Clear- To-Send (CTS) signal (pin 5 of 25).

  • Page 75: Cleaning And Maintenance

    Unit 6: Cleaning and Maintenance CLEANING AND MAINTENANCE • Cleaning and Maintenance MB400i/MB410i Operator Manual PN 9001190C Page 6-1...

  • Page 76: Cleaning The Print Head

    OFF and removing the battery pack. CLEANING THE PRINT HEAD The printer mode, Head Check Setting, enables the user to set up the printer to determine whether the printing area is correct, and to determine whether the printing area is correct, and to determine whether the printing area is limited to only barcode printing.

  • Page 77: Cleaning The Platen And Dispenser Roller

    If the lever cannot be pushed downwards, first slide the dispenser unit downwards (see the red arrows), so that it returns to the continuous mode position. Paper sensor Platen Figure 6-4, Cleaning Under the Cover MB400i/MB410i Operator Manual PN 9001190C Page 6-3...
  • Page 78 Unit 6: Cleaning and Maintenance Dispenser roller Figure 6-5, Cleaning the Dispenser Roller 3. Wipe off any dirt using isopropyl alcohol. Never use thinner, benzene, or kerosene. Page 6-4 PN 9001190C MB400i/MB410i Operator Manual...

  • Page 79: Troubleshooting

    Unit 7: Troubleshooting TROUBLESHOOTING • Troubleshooting MB400i/MB410i Operator Manual PN 9001190C Page 7-1...

  • Page 80: Troubleshooting

    Unit 7: Troubleshooting TROUBLESHOOTING When you experience any problems operating the printer, refer to the following tables. WHAT TO DO IN CASE OF... Table 7-1, Problem and Remedy Table PRINT FAULT CAUSE Smudged printing 1. Print head is dirty 2. Roller is dirty Vertical streaking in 1.

  • Page 81: Error Indicators

    0.5s Blink (green) at Online 0.5s intervals (Printing or receiving data) Blink (green) All modes every 4s MB400i/MB410i Operator Manual Table 7-2, Error Indicators DESCRIPTION CAUSE Low battery Battery charge level is low Error in Interface module BlueTooth or...
  • Page 82 * Contact your nearest dealer or SATO representative for support WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and the damage is not covered by warranty.

  • Page 83: Lcd Error Messages (Wlan Model Only)

    Wireless LAN Bluetooth Head Error Cover Open Paper End Sensor Error SENSOR Buffer Near Full NEAR MB400i/MB410i Operator Manual REMEDY Check Status LED for detail Battery Error (Font 14x24 Dot) BATTERY ERROR - Shows low battery and battery icon blinks (*2)
  • Page 84 (*2) Electric field strength for wireless LAN is displayed only when wireless LAN is set as interface. Page 7-6 REMEDY Head Protect error (due to overheat) (Font 14x24 Dot) HEAD PROTECT - The print head has overheated - Returns to normal status if print head cools down PN 9001190C MB400i/MB410i Operator Manual...

  • Page 85: Sato Contacts

    Unit 8: Sato Contacts SATO CONTACTS • SATO Group of Companies MB400i/MB410i Operator Manual PN 9001190C Page 8-1...

  • Page 86: Sato Group Of Companies

    Park, Clayton, VIC 3168 Australia Tel: +61-3-8814-5330 Fax: +61-3-8814-5335 Email: enquiries@satoaustralia.com www.satoaustralia.com • Extensive contact information of worldwide SATO operations can be found on the Internet at www.satoworldwide.com Page 8-2 SATO NEW ZEALAND LTD. 30 Apollo Drive, Mairangi Bay Auckland, New Zealand...

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