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HP Stream 14 Pro G3 Service Manual

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HP Stream 14 Pro G3 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream 14 Pro G3

  • Page 1 HP Stream 14 Pro G3 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel and Celeron are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Right side ................................3 Front ..................................3 Left side ................................. 4 Display ..................................5 Keyboard area ................................ 6 TouchPad ............................. 6 Lights ..............................7 Button ..............................
  • Page 6 Removing the HP Recovery partition (select products only) ......... 52 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............53 10 Statement of memory volatility ........................55 Nonvolatile memory usage ..........................57 Questions and answers ............................
  • Page 7 11 Power cord set requirements ........................61 Requirements for all countries ..........................61 Requirements for specific countries and regions ....................62 12 Recycling ..............................64 Index ................................65...
  • Page 8 viii...

  • Page 9: Product Description

    Supports up to 4 GB maximum system memory Hard drive eMMC configuration 64 MB, eMMC 5.0 Audio/video HP Camera: VGA camera -indicator light, USB 2.0, 640×480 by 24 frames per second Single digital microphone HP Noise Cancellation DTS Studio Sound Stereo speakers Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
  • Page 10 Category Description Full-size, textured island keyboard (no numeric keypad) TouchPad requirements TouchPad with image sensor Taps enabled as default Multitouch gestures enabled Default on for 2-finger scroll, pinch, rotate, 2-finger click, 3-finger flick Power Battery requirements 3-cell, 41-WHr, Li-ion battery AC adapter 45-W Power cord...

  • Page 11: Getting To Know Your Computer

    Getting to know your computer Right side Component Description AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 12: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 14: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 15: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Keyboard area...

  • Page 16: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 18: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Opens the Get started app.

  • Page 19: Labels

    Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Serial number Product number Labels...
  • Page 20 Component Warranty period Model number (select products only) ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 22 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable): 928419-001 For a list of keyboard country codes, see Keyboard/top cover on page 42 Keyboard/top cover on page...

  • Page 23: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel 928418-001 Raw display panel 847664-005 Webcam/microphone module 766523-025 Display Hinge Kit (includes left and right display hinges) 905560-001 Display panel cable 905561-001 Antenna Kit (includes wireless antenna cable with transceiver) 906173-001 Display back cover 928416-001...

  • Page 24: Rubber Kit

    Rubber Kit for use in blue models 928420-001 Top rubber foot/strip Bottom rubber foot/strip Miscellaneous parts Component Spare part number HP Smart AC adapter, 45-W, non-PFC, RC, 4.5-mm 741553-850 HP HDMI-to-VGA adapter 701943-001 HP USB to Gigabit RJ-45 Adapter 829941-001 Power cord (3-pin, black, 1.00-m):...

  • Page 25: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 26: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 27: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 28 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 29: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 30: Bottom Cover

    Bottom cover Description Spare part number Bottom cover 928417-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 31: Battery

    Battery Description Spare part number Battery, 3-cell, 41-WHr, 3.615-AHr, Li-ion 844203-855 Battery cable 905566-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 32: Memory Module

    Memory module Description Spare part number Memory module, 4 GB (PC3L, 12800, 1600-MHz) 691740-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 34 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 35: Rtc Battery

    RTC battery Description Spare part number RTC battery 857380-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 36: Heat Sink

    Heat sink Description Spare part number Heat sink 907105-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 37 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 38: Speakers

    Speakers Description Spare part number Speakers (includes cable) 905565-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 39: System Board

    System board Description Spare part number Intel Celeron N3060 processor, 4 GB system memory, 64 GB eMMC hard drive, and a non-Windows 928552-001 operating system Intel Celeron N3060 processor, 4 GB system memory, 64 GB eMMC hard drive, and the Windows 10 928552-601 operating system Before removing the system board, follow these steps:...
  • Page 40 Remove the three black Phillips broad head PM2.0×2.5 screws (1) that secure the system board to the computer. Remove the two silver Phillips PM2.0×2.5 screws (2) that secure the system board to the computer. Lift up the left side of the system board (3), and then pull the system board toward the left to remove it from the computer (4).

  • Page 41: Touchpad

    TouchPad Description Spare part number TouchPad 928421-001 TouchPad cable 905563-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 42: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 If it is necessary to replace the webcam/microphone module: Detach and lift the module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the module. The webcam/microphone module is available using spare part number 766523-025.
  • Page 44 Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover. The raw display panel is available using spare part number 847664-005. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
  • Page 45 Remove the two Phillips PM2.0×3.0 screws (1) on the top of the hinges. Remove the four Phillips PM2.5×2.5 screws (2) on the outside bottom of the hinges and the two Phillips PM2.5×4.0 screws (3) at the inside bottom of the hinges. Remove the display hinges (4).
  • Page 46 Remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available using spare part number 905561-001. IMPORTANT: Be sure to note the way the cable routes into the display hinge, as shown in the following image.
  • Page 47 Peel the antenna transceivers from the top of the display enclosure, and then remove the antennas from the enclosure (2). The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 906173-001. IMPORTANT: Be sure to note the way the antenna cable routes into the display hinge, as shown in the following image.

  • Page 48: Power Button Board

    Power button board Description Spare part number Power button board 905579-001 Power button board cable 905562-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 810327-004 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Keyboard/Top Cover

    Keyboard/top cover The top cover/keyboard spare part remains after all other spare parts have been removed. Description Spare part number Keyboard/top cover for use in the United States 928419-001 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 52: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 53: Specifications

    Specifications Computer specifications Metric U.S. Width 33.7 cm 13.27 in Depth 22.6 cm 8.88 in Height 1.79 cm 0.70 in Weight 1.44 kg 3.17 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 54: 35.56-Cm (14.0-In), Hd Display Specifications

    35.56-cm (14.0-in), HD display specifications Metric U.S. Active diagonal size 35.56-cm 14.0-in Resolution 1366x768 (HD) Width 3.0 mm Surface treatment BrightView Brightness 220 nits (typical) Viewing angle Graphics adapter Backlight Chapter 7 Specifications...

  • Page 55: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 56: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 57: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 58: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 59: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 60: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 61: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 62 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 63: 10 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 64 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 65: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 66 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 10 Statement of memory volatility...

  • Page 67: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 68: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 69: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 70: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 71 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 72: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 73: Index

    36 spare part number 14, 23 number 15 spare part number 15, 37 BIOS display bezel HP PC Hardware Diagnostics (UEFI) determining version 43 removal 34 using 53 downloading an update 44 spare part number 15, 34 HP Recovery Manager...
  • Page 74 40 system 49 spare part number 14, 40 USB flash drive 50 labels power button board cable using HP Recovery media 48 Bluetooth 12 spare part number 14, 40 recovery media regulatory 12 power button, identifying 8 creating 47...
  • Page 75 serviceability, product description 2 wireless, product description 1 slots WLAN antennas, identifying 5 memory card reader 4 WLAN device 12 security cable 4 WLAN label 12 speakers WLAN module identifying 3 removal 25 removal 30 spare part numbers 14, 25 spare part number 14, 30 workstation guidelines 19 specifications...

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