HP Stream 11 Maintenance And Service Manual
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HP Stream 11 Maintenance And Service Manual

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Maintenance and Service Guide
HP Stream 11 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP Stream 11

  • Page 1 Maintenance and Service Guide HP Stream 11 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Atom, Celeron, and Pentium are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation in the U.S. and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Keyboard area ................................ 7 Touchpad ............................. 7 Lights ..............................8 Button and speakers ........................... 9 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................51 Starting HP PC Hardware Diagnostics UEFI ..................52 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........52 Downloading the latest HP PC Hardware Diagnostics UEFI version ......52 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Using Windows tools ......................... 55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..55 Restoring and recovery ............................56 Restoring, resetting, and refreshing using Windows tools .............. 56 Recovering using HP Recovery media ....................56 Changing the computer boot order ....................
  • Page 8 viii...

  • Page 9: Product Description

    ● 64 GB ● 32 GB Audio and video HP Webcam - VGA camera, USB 2.0, f2.4, fixed (no tilt) integrated activity light, 640 × 480 by 30 frames per second, non-touch Single digital microphone Dual speakers HP Audio Control...
  • Page 10 Taps enabled as default Power requirements Battery Supports a 2-cell, 37.69 Whr, polymer battery AC adapter 45 W HP Smart AC adapter (non-PFC, standard barrel [4.5 mm], right angle) Power cord 1 m conventional power cord (C5) Security Trusted platform module (TPM) 2.0...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home in S Mode Entry Windows 10 Home in S Mode Entry ML Windows 10 Home Entry NB EM/SL Serviceability End-user replaceable part AC adapter...

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

  • Page 13: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 15: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 16: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Chapter 2 Getting to know your computer...

  • Page 17: Button And Speakers

    Button and speakers Table 2-6 Buttons and speakers and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 18: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 19: Labels

    Locate this information before you contact support. Table 2-8 Service label components Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 20: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 21 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable) For a detailed list of country codes, see Keyboard/top cover on page Royal blue...
  • Page 22 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (13) System board (includes processor) NOTE: All system board spare part kits include replacement thermal material. System boards listed with a -xx1 part number suffix use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Pentium N5000 processor, 4 GB of system memory, and 32 GB of eMMC memory...

  • Page 23: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Display bezel L44464-001 Hinge cover Royal blue L44468-001 Diamond white L44469-001 Rose pink L44470-001 Camera/microphone module (includes double-sided adhesive) L44439-001 Raw display panel L44440-001 Display assembly subcomponents...

  • Page 24: Miscellaneous Parts

    Rose pink L44461-001 Miscellaneous parts Table 3-3 Miscellaneous parts and their descriptions Component Spare part number AC adapter (45 W HP Smart adapter) 741727-001 Power cord, (C5, 1.00 m) For use in Denmark L19360-001 For use in Europe L19361-001 For use in North America...

  • Page 25: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 26: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 27: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 28: Personal Grounding Methods And Equipment

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 29: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ± 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 30: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 31 Table 5-2 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Belgium -A41 Italy -061 Saudi Arabia -171 Denmark, Finland, and -DH1 The Netherlands...
  • Page 32 Starting near display, flex the chassis to loosen the top cover (1). Work around the edges to the bottom of the top cover (2), and then lift the bottom of the keyboard/top cover until it separates from the bottom cover (3). TIP: Cables connect from the bottom of the keyboard/top cover to the system board.
  • Page 33 Remove the keyboard/top cover (3). Reverse this procedure to install the keyboard/top cover. Component replacement procedures...

  • Page 34: Touchpad Board

    Touchpad board NOTE: The touchpad board spare part kit does not include the touchpad board cable. The touchpad board cable is available as spare part number L44450-001. Table 5-3 Touchpad board descriptions and part numbers Description Spare part number Touchpad for use in royal blue models L44447-001 Touchpad for use in diamond white models L44448-001...
  • Page 35 Lift the right side of the touchpad (3), and then pull the touchpad to the right (4) to pull the tab (5) out from under the metal of the top cover. Reverse this procedure to install the touchpad board. Component replacement procedures...

  • Page 36: Power Button Board

    Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available as spare part number L44445-001. Table 5-4 Power button board description and part number Description Spare part number Power button board for use in models with a Pentium or Celeron processor...

  • Page 37: Keyboard Hook

    Keyboard hook Table 5-5 Keyboard hook description and part number Description Spare part number Keyboard hook L48424-001 Before removing the keyboard hook, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the keyboard/top cover (see Keyboard/top cover on page 22).

  • Page 38: Battery

    Battery Table 5-6 Battery description and part number Description Spare part number Battery (2-cell, 37 Whr, 4.96 Ahr, polymer; includes cable) 824536-850 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the keyboard/top cover (see Keyboard/top cover on page 22).

  • Page 39: Wlan Module

    WLAN module Table 5-7 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005 Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 924813-855 Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (MU-MIMO supported) L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 40 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 41: Speakers

    Speakers Table 5-8 Speaker description and part number Description Spare part number Speakers (include left and right speakers and cables) L44458-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the keyboard/top cover (see Keyboard/top cover on page 22).

  • Page 42: Usb/Audio Board

    USB/audio board NOTE: The USB/audio board spare part kit does not include the audio/USB board cable. The cable is available as spare part number L44443-001. Table 5-9 USB/audio description and part number Description Spare part number USB/audio board for use in models with a Pentium or Celeron processor L44442-001 USB/audio board for use in models with an Atom processor L62794-001...

  • Page 43: Heat Sink/Thermal Plate

    Heat sink/thermal plate Table 5-10 Heat sink/thermal plate description and part number Description Spare part number Heat sink/thermal plate for use in models with a Pentium or Celeron processor (includes replacement L44446-001 thermal material) Heat sink/thermal plate for use in models with an Atom processor (includes replacement thermal L61326-001 material) Before removing the heat sink, follow these steps:...
  • Page 44 Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 45: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22).
  • Page 46 Separate the display from the computer by pulling the display up and away from the chassis (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel comes loose from the display back cover.
  • Page 47 If it is necessary to remove the hinge cover, rotate the cover downward (1), and then remove it from the display enclosure (2). Hinge covers are available as spare part number L44468-001 for royal blue models, L44469-001 for diamond white models, and L44470-001 for rose pink models. If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module.
  • Page 48 Detach the camera/microphone module from the display back cover (2). The camera/microphone module is attached to the display back cover with double-sided adhesive. The camera/microphone module is available as spare part number L44439-001. If it is necessary to replace the display panel: Remove the four Phillips M2.0 ×...
  • Page 49 Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover. IMPORTANT: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 50 Remove the display panel (3). The raw display panel is available as spare part number L44440-001. If it is necessary to replace the display hinges: Remove the four Phillips M2.5 × 3.0 screws (1) that secure each display hinge to the display back cover.
  • Page 51 Disconnect the display panel cable (1) from the camera/microphone module. Release the display panel cable from the retention clips (2) and routing channel built into the left and top sides of the display back cover. Remove the display panel cable (3). The display panel cable is available as spare part number L44466-001.
  • Page 52 Remove the antennas and cables (3). The WLAN antennas and cables are available as spare part number L44462-001 for a models that use a single antenna and L44463-001 for models that use dual antennas. NOTE: The following illustration shows dual antennas. Display enclosure is available as spare part number L44459-001 for royal blue models, L44460-001 for diamond white models, and L44461-001 for rose pink models.

  • Page 53: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 5-11 System board descriptions and part numbers Description Spare part number System board with Pentium N5000 processor, 4 GB of system memory, and 32 GB of eMMC memory L44438-xx1 System board with Celeron N4000 processor, 4 GB of system memory, and 64 GB of eMMC memory...
  • Page 54 Remove the Phillips M2.0 × 2.5 screw (1) that secures the USB bracket. Remove the USB bracket that from the system board (2). Remove the two broad head Phillips M2.0 × 2.5 screws (3) that secure the system board to the computer.

  • Page 55: Power Connector

    Power connector Table 5-12 Power connector description and part number Description Spare part number Power connector L44451-001 Before removing the power connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the keyboard/top cover (see Keyboard/top cover on page 22).

  • Page 56: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 57: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 58: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 59: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 60: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 61: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 62 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 63: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 64: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 65: Specifications

    Specifications Table 9-1 Specifications Metric U.S. Computer dimensions Width 28.15 cm 11.08 in Depth 19.28 cm 7.59 in Height 1.68 cm 0.66 in Weight 1.08 kg 2.38 lbs Input power Rating Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 66: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 67: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 68 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 69: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 70: Index

    16, 44 hinge cover display bezel audio, product description 1 spare part numbers 15 removal 38 audio-out (headphone)/audio-in HP PC Hardware Diagnostics UEFI spare part numbers 15, 38 (microphone) combo jack, downloading 52 display components 6 identifying 5 starting 52...
  • Page 71 USB SuperSpeed 4, 5 transporting guidelines 21 recovery media USB Type-C 4 traveling with the computer 11 creating using HP Cloud Recovery power button board Download Tool 55 removal 28 creating using Windows tools 55 spare part number 13, 28...
  • Page 72 video, product description 1 webcam/microphone module removal 39 spare part number 15, 40 Windows backup 55 recovery media 55 system restore point 55 Windows key, identifying 10 Windows tools, using 55 wireless antenna removal 43 spare part numbers 16, 44 wireless certification label 11 wireless, product description 1 WLAN antenna...

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