HP Stream Maintenance And Service Manual
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HP Stream Maintenance And Service Manual

HP Stream Maintenance And Service Manual

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HP Stream Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream

  • Page 1 HP Stream Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Illustrated parts catalog ..........................3 Locating the serial number, product number, and model number ..............3 Computer major components ..........................4 Display assembly subcomponents ........................7 Miscellaneous parts ............................... 8 Sequential part number listing ..........................8 3 Removal and replacement preliminary requirements ..................
  • Page 6 Downloading a BIOS update ......................44 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............45 8 Backing up, restoring, and recovering ......................46 Creating recovery media and backups (select models only) ................46 Creating HP Recovery media (select models only) ................

  • Page 7: Product Description

    ● 64GB eMMC ● 32GB eMMC Audio and video HP TrueVision HD camera, fixed (no tilt) with activity light, 1280×720 by 24 frames per second Single digital microphone with appropriate echo-cancellation and noise-suppression software Beats Audio Four speakers Wireless networking Integrated wireless option (M.2):...
  • Page 8 Supports Windows 8 modern trackpad gestures ● Taps enabled as default Power requirements Supports the following AC adapters: ● 45-W HP Smart AC adapter (non-slim, 26.5 mm) ● 65-W EM ● 65-W slim travel adapter 1 meter power cord Supports a 3-cell, 32-Wh, 2.96-Ah, Li-ion battery...

  • Page 9: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The computer model number (1), serial number (2), bar code (3), product number (4), and warranty information (5) are located on the bottom of the computer. You may need the information when you travel internationally or when you contact support.

  • Page 10: Computer Major Components

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 2 Illustrated parts catalog...
  • Page 11 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page TouchPad (includes cable) 784531-001 Keyboard/top cover (includes keyboard cable): In purple finish: For use in Belgium 786043-A41 For use in Canada...
  • Page 12 Item Component Spare part number Includes 64-GB of eMMC for use in models with Windows 8.1 Standard 788084-501 Includes 32-GB of eMMC for use in models without the Windows operating system 783049-001 Includes 32-GB of eMMC for use in models with Windows 8.1 Standard 783049-501 Rear speakers (include left and right rear speakers and cables) 786042-001...

  • Page 13: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: In silver finish 783043-001 In purple finish 786041-001 In green finish 788087-001 Webcam/microphone module 784986-001 14-in., LED, FHD, BrightView, TouchScreen raw display panel 783052-001 Display Hinge Kit (includes left and right display hinges) 784530-001 Antenna Kit 783038-001...

  • Page 14: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 714657-001 HP RJ45-to-USB adapter 539614-001 HP HDMI-to-VGA adapter 701943-001 Power cord (3-pin, black, 1.00-m): For use in Australia...
  • Page 15 Spare part number Description 755530-011 Power cord for use in Australia (3-pin, black, 1.83-m) 755530-021 Power cord for use in Europe (3-pin, black, 1.83-m) 755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 755530-061 Power cord for use in Italy (3-pin, black, 1.83-m) 755530-081 Power cord for use in Denmark (3-pin, black, 1.83-m) 755530-111...
  • Page 16 Spare part number Description 783051-131 Keyboard/top cover in silver finish for use in Portugal (includes keyboard cable) 783051-141 Keyboard/top cover in silver finish for use in Turkey (includes keyboard cable) 783051-151 Keyboard/top cover in silver finish for use in Greece (includes keyboard cable) 783051-161 Keyboard/top cover in silver finish for use in Latin America (includes keyboard cable) 783051-171...
  • Page 17 Spare part number Description 786043-061 Keyboard/top cover in purple finish for use in Italy (includes keyboard cable) 786043-071 Keyboard/top cover in purple finish for use in Spain (includes keyboard cable) 786043-131 Keyboard/top cover in purple finish for use in Portugal (includes keyboard cable) 786043-141 Keyboard/top cover in purple finish for use in Turkey (includes keyboard cable) 786043-151...
  • Page 18 Spare part number Description 788088-071 Keyboard/top cover in green finish for use in Spain (includes keyboard cable) 788088-131 Keyboard/top cover in green finish for use in Portugal (includes keyboard cable) 788088-141 Keyboard/top cover in green finish for use in Turkey (includes keyboard cable) 788088-151 Keyboard/top cover in green finish for use in Greece (includes keyboard cable) 788088-161...

  • Page 19: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 20: Packaging And Transporting Guidelines

    An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.

  • Page 21: Workstation Guidelines

    ● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
  • Page 22 ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V...

  • Page 23: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 24 Remove the 4 rubber feet. NOTE: The front feet (1) and the rear feet (2) are not interchangeable. Make sure to install the computer feet in their proper locations on the computer base enclosure. To install the rubber feet, remove the protective backing from the rubber feet and install them in the locations indicated in the above illustration.

  • Page 25: Keyboard/Top Cover

    Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable. For use in country or region Spare part number For use in country or region Spare part number In purple finish: For use in Belgium 786043-A41 For use in Portugal 786043-131 For use in Bulgaria 786043-261...
  • Page 26 For use in country or region Spare part number For use in country or region Spare part number For use in Latin America 783051-161 For use in the United States 783051-001 For use in the Netherlands 783051-B31 In green finish: For use in Belgium 788088-A41 For use in Portugal...
  • Page 27 Remove the round rubber screw cover (3). NOTE: The oblong rubber screw covers (2) and the round rubber screw cover (3) are not interchangeable. Make sure to install these screw covers in their proper locations on the computer base enclosure. Keyboard/top cover...
  • Page 28 Remove the five Phillips PM1.9×5.7 screws (1) and eight Phillips PM1.9×4.3 screws (2) that secure the keyboard/top cover to the base enclosure. Turn the computer right side up. Open the computer as far as it will open. Detach the front edge of the keyboard/top cover (1) from the base enclosure. Lift the keyboard/top cover (2) until it rests at an angle.
  • Page 29 Remove the keyboard/top cover (7) by sliding it away from the computer at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the keyboard/top cover is removed. A thermal pad is used on the processor (1) and the heat sink section (2) that services it.
  • Page 30 Reverse this procedure to install the keyboard/top cover. Chapter 4 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 31: Touchpad

    TouchPad Component Spare part number TouchPad (includes cable) 784531-001 Before replacing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 32: Power Button Board

    Power button board Component Spare part number Power button board (includes cable) 761220-001 Before replacing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Wlan Module

    WLAN module Component Spare part number Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753078-005 Before replacing the WLAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Usb Board

    USB board Component Spare part number USB board (includes cable, double-sided adhesive, eSATA port, USB port, and SIM slot) 784532-001 Before replacing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Rear Speakers

    Rear speakers Component Spare part number Rear speakers (include left and right rear speakers and cables) 786042-001 Before replacing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Power Connector Cable

    Power connector cable Component Spare part number Power connector cable 759919-001 Before replacing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 37: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 38: Front Speakers

    Reverse this procedure to install the battery. Front speakers Component Spare part number Front speakers (include left and right front speakers and cables) 784534-001 Before replacing the front speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: System Board

    System board NOTE: The system board spare part kit is equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, and 2.0-GB of system memory. Component Spare part number System board; includes 64-GB of eMMC for use in models without the Windows operating system 788084-001 System board;...
  • Page 40 Disconnect the power connector cable (4) from the system board. Remove the four Phillips PM1.9×2.8 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle.

  • Page 41: Heat Sink

    Heat sink Component Spare part number Heat sink (includes replacement thermal material) 783045-001 Before replacing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 42: Display Assembly

    Install thermal paste on the following components: Thermal paste is used on the processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections.
  • Page 43 Remove the display assembly (5). If it is necessary to replace the display bezel: The display bezel is available using the following spare part numbers: 783043-001: Silver finish 786041-001: Purple finish 788087-001: Green finish Remove the display panel screw covers (1). The display panel screw covers are included in the Rubber Kit, spare part number 784533-001.
  • Page 44 Lift the top edge of the display panel (2). Swing the display panel up and forward until it rests upside down in front of the display enclosure (1). Release the adhesive strip (2) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (3) from the display panel.
  • Page 45 Disconnect the webcam/microphone module cable (3) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 784986-001. If it is necessary to replace the display hinges: Remove the following screws that secure the display hinges to the display enclosure: (1) Two Phillips PM1.9×2.8 screws at the top of the display hinge bracket (2) Four Phillips PM2.4×3.2 broad head screws on the inside edge of each display hinge (3) Four Phillips PM2.4×3.7 screws on the outside edge of each display hinge...
  • Page 46 Remove the display hinges and brackets (4). The display hinges are included in the Display Hinge Kit, spare part number 784530-001. If it is necessary to replace the display cable: Release the display cable from the clips (1) built into the top and left side of the display enclosure. Lift the display cable straight up and off the display enclosure (2).
  • Page 47 Release the WLAN antenna cable from the clips (2) built into the right side of the display enclosure. Remove the WLAN antenna cable and transceiver. The WLAN antenna cable and transceiver is included in the Antenna Kit, spare part number 783038-001.

  • Page 48: Specifications

    Specifications Metric U.S. Width 34.4 cm 13.5 in Depth 24.0 cm 9.5 in Height 1.79 cm 0.7 in Weight 1.75 kg 3.86 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating...

  • Page 49: Using Setup Utility (Bios)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 50: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 51: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 52: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer, to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 53: Using Windows Tools

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 54: Recovering Using Hp Recovery Manager (Select Models Only)

    (select models only) on page ● On select models, if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see...

  • Page 55: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 56: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 57 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 58: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 59: Index

    2 major components 4 removal 39 processor, product description 1 specifications 42 spare part number 7, 10, 40 product description HP PC Hardware Diagnostics (UEFI) audio 1 downloading 45 deleted files, restoring 47 chipset 1 HP Recovery Manager display assembly...
  • Page 60 46 spare part number 7, 9, 41 system 48 wireless, product description 1 USB flash drive 49 WLAN module using HP Recovery media 47 removal 27 recovery media spare part number 6, 8, 27 creating 46 creating using HP Recovery...

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