When To Contact Customer Service - VWR avantor 521-3500 Mega Star 600 Instruction Manual

Error number Error message
E-019 Rotor Unknown
E-025; Read Manual
E-027
E-029; Read Manual
E-045
E-030 Power Failure
E-098 Imbalance
Load
E-060 Temp Low!
E-046 Door Open!
E-099 Set Speed Too
High

When to contact customer service

If you need to contact customer service, please provide the order no. and the serial no. of your centrifuge.
This information can be found on the nameplate at the back near the inlet for the power supply cable.
In addition, the customer service also needs the Software ID and the NVRAM ID. Both are available in the
system menu.
32
Troubleshooting
Restart the centrifuge.
Check, if the rotor is qualified for the VWR Mega Star 600 / 600R
Centrifuge.
If the error message appears again, inform the service.
Check, if the centrifuge door is blocked.
Restart the centrifuge.
If the error message appears again, inform the service.
Check, if a rotor is installed.
Check, if the rotor is qualified for the VWR Mega Star 600 / 600R.
Restart the centrifuge.
If the error message appears again, inform the service.
Check the power supply of the centrifuge. Make sure not to operate
too many devices at one power source.
Let the centrifuge cool down for 15 minutes.
If the error message appears again, inform the service.
Check the load placed in the rotor.
Check that the rotor cross bolts are greased well.
Restart the centrifuge.
If the error message appears again, inform the service.
CAUTION
Icy metal parts!
Restart the centrifuge.
If the error message appears again, inform the service.
Restart the centrifuge.
If the error message appears again, inform the service.
The installed rotor is not rated for the programmed speed.
Check the programmed speed.
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