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Cash Drawer Troubleshooting
If the cash drawer will not open:
1. Use the key to open the drawer
2. Remove the till, set somewhere safe outside of the reach and view of customers
3. Remove the drawer insert by lifting slightly and pulling straight back (do not wiggle!)
4. Once drawer is removed, check for cash or debris behind the drawer
5. Replace drawer by lining up the insert with the tracks inside the drawer casing and apply
firm pressure until closed.
6. If the issue is not resolved, contact a Manager or the Help Desk
©2013 Verifone, Inc.
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- Logging on to the Topaz
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