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Summary of Contents for HP 14-cd1004na
- Page 1 User Guide...
- Page 2 Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License Not all features are available in all editions or Intel Corporation in the U.S. and other Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
- Page 5 Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
- Page 6 Processor configuration setting (select products only)
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Page 7: Table Of Contents
Airplane mode key ......................17 Operating system controls ..................... 17 Connecting to a WLAN ........................18 Using HP Mobile Broadband (select products only) ................19 Using GPS (select products only) ...................... 19 Using Bluetooth wireless devices (select products only) ..............19 Connecting Bluetooth devices .................. - Page 8 Running on battery power ........................... 32 Using HP Fast Charge (select products only) ..................32 Displaying battery charge ......................... 32 Finding battery information in HP Support Assistant (select products only) ........33 Conserving battery power ......................... 33 Identifying low battery levels ......................33 Resolving a low battery level ......................
- Page 9 Using HP PC Hardware Diagnostics Windows ..................... 46 Downloading HP PC Hardware Diagnostics Windows ............... 46 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 47 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..................... 47...
- Page 10 Using HP PC Hardware Diagnostics UEFI ......................47 Starting HP PC Hardware Diagnostics UEFI ..................48 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........48 Downloading the latest HP PC Hardware Diagnostics UEFI version ......48 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
- Page 11 Index ................................60...
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Page 13: Starting Right
Select the Start button, select HP Help and Support, ▲ and then select HP Documentation. Electrical and mechanical safety information ● ‒ or – Select the Start button, select HP, and then select HP ▲ Documentation. ‒ or – Go to http://www.hp.com/ergo. ▲... - Page 14 *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.
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Page 15: Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲... -
Page 16: Right Side
Component Description Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. NOTE: For more information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page... - Page 17 Component Description Off: The battery is not charging. ● Power connector Connects an AC adapter. Right side...
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Page 18: Left Side
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 19 Component Description Right-click the Power meter icon and then select ▲ Power Options. Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components.
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Page 20: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. -
Page 21: Keyboard Area
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. -
Page 22: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Chapter 2 Getting to know your computer... -
Page 23: Speakers And Camera
Speakers and camera Component Description Speakers Produce sound. Camera (select products only) Allows you to video chat, record video, and record still images. To use your camera, see Using the camera on page 21. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. -
Page 24: Special Keys
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 25: Action Keys
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers. -
Page 26: Bottom
Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Component Description... -
Page 27: Labels
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period... - Page 28 Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...
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Page 29: Connecting To A Network
In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network ●... -
Page 30: Connecting To A Wlan
Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. -
Page 31: Using Hp Mobile Broadband (Select Products Only)
Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display. -
Page 32: Connecting Bluetooth Devices
Mouse ● External keyboard ● Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. Select Add Bluetooth or other device. Select your device from the list, and then follow the on-screen instructions. -
Page 33: Enjoying Entertainment Features
Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. -
Page 34: Using Sound Settings
Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Chapter 4 Enjoying entertainment features... -
Page 35: Connecting Video Devices Using An Hdmi Cable (Select Products Only)
Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: Connect one end of the HDMI cable to the HDMI port on the computer. -
Page 36: Discovering And Connecting To Miracast-Compatible Wireless Displays (Select Products Only)
Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your USB Type-C features, refer to HP Support Assistant. Connecting devices to a USB Type-C port (select products only) - Page 37 Connect the other end of the cable to the external device. Using data transfer...
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Page 38: Navigating The Screen
Navigating the screen You can navigate the computer screen in one or more of the following ways: Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ●... -
Page 39: Two-Finger Pinch Zoom
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your ●... -
Page 40: Three-Finger Swipe (Touchpad Only)
Tap four fingers on the Touchpad to open the action center and view current settings and notifications. ● Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers away from you to see all open windows. ●... -
Page 41: One-Finger Slide (Touch Screen Only)
One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●... -
Page 42: Managing Power
Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. -
Page 43: Initiating And Exiting Hibernation (Select Products Only)
Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. Right-click the Power icon , and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways: Power button—Under Power and sleep buttons and lid settings (wording may vary by product),... -
Page 44: Using The Power Icon And Power Options
When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full ● capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge... -
Page 45: Finding Battery Information In Hp Support Assistant (Select Products Only)
‒ or – Select the question mark icon in the taskbar. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: HP Battery Check ●... -
Page 46: Resolving A Low Battery Level
Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). Type support in the taskbar search box, and then select the HP Support Assistant app. - Page 47 When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery ● When you connect the computer to external power: The battery begins to charge.
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Page 48: Maintaining Your Computer
● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. -
Page 49: Identifying Hp 3D Driveguard Status
(select products only) is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. -
Page 50: Cleaning The Display
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. - Page 51 If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when ● you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package ●...
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Page 52: Securing Your Computer And Information
Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. -
Page 53: Setting Setup Utility (Bios) Passwords
Setting Setup Utility (BIOS) passwords Password Function Administrator password Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot ● access Setup Utility (BIOS). Power-on password Must be entered each time you turn on or restart the ●... -
Page 54: Using Internet Security Software
Any data that does not meet those criteria is blocked. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. -
Page 55: Using Hp Managed Services (Select Products Only)
Using HP Managed Services (select products only) HP Managed Services is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Managed Services helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. -
Page 56: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 57: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 58: 10 Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 59: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 60: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 61: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 62 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 10 Using HP PC Hardware Diagnostics...
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Page 63: 11 Backing Up, Restoring, And Recovering
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. -
Page 64: Using Hp Recovery Manager To Create Recovery Media
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page... -
Page 65: Using The Hp Cloud Recovery Download Tool To Create Recovery Media
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). -
Page 66: Recovering Using The Hp Recovery Partition (Select Products Only)
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. -
Page 67: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 68: 12 Specifications
AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. -
Page 69: Operating Environment
Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft... -
Page 70: 13 Electrostatic Discharge
13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. -
Page 71: 14 Accessibility
14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. - Page 72 5 IMEI number 19 backups 51 corporate WLAN connection 18 MEID number 19 battery critical battery level 33 HP PC Hardware Diagnostics UEFI conserving power 33 downloading 48 discharging 33 starting 48 data transfer 24 factory-sealed 34 using 47...
- Page 73 19 system 53 Internet security software, using 42 IMEI number 19 USB flash drive 54 MEID number 19 using HP Recovery media 52 mute light, identifying 10 recovery media jacks mute volume action key 14 creating using HP Cloud Recovery...
- Page 74 Setup Utility (BIOS) passwords 41 transfer data 24 corporate WLAN connection 18 shipping the computer 38 traveling with the computer 16, 38 functional range 18 shutdown 31 turning off the computer 31 public WLAN connection 18 Sleep two-finger pinch zoom TouchPad and wireless network, securing 43 exiting 30 touch screen gesture 27...
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