Burnt Smell; Post; No Video (With Power) - HP Z VR Backpack G1 Maintenance And Service Manual

Burnt smell

Items
Symptoms
Emits smoke, burnt smell
The sections below are intended for authorized service providers/technicians.

POST

No video (with power)

Items
Symptoms
● No video (black/blank image) but
have power
● Light activity
● No error messages
Fan noise
●
● Hard drive light blinking and hard
drive noise
Procedures
Possible causes
Defective on-board components.
Troubleshooting steps
General visual inspection
1. Disconnect the computer from power source (AC adapter and battery).
2. Inspect for visual damage on AC adapter and battery. Test on a known working
computer to isolate issue. If issue follows AC adapter or battery, replace it.
3. Inspect any sign of liquid spill on the computer (back of keyboard).
Further inspection on components
1. Inspect further sources internally after disassembling chassis, such as burnt or
damaged components.
2. If the issue persists, replace boards, AC adapter, and battery for safety concern and
report issues to HP.
Procedures
Possible causes
Failed display
Failed critical components (memory, hard drive, system board)
Loose connection
Recently added hardware
NOTE: Assume the computer has not previously been set up for multiple displays.
Troubleshooting steps
Quick check
1. Verify that system light activity is OK.
2. Remove all external devices, including docking station. Recently added hardware and/or
applications may cause graphics driver conflict and result in loss of video.
3. Perform hardware reset (8. Hard reset on page
correctly on display screen when pressing F10.
4. Test with external monitor via VGA port (or DisplayPort, HDMI, etc.). Press power button
and close the computer lid to force video output to external video. If unsuccessful, contact
HP service.
41) and verify that HP Logo is presented
Common issues and possible solutions 53