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Quantum DX100 Warranty

Quantum dx100: supplementary guide
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The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added
Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional
warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or
visit http://www.quantum.com/supportoptions.
End User Warranty Periods
Product
Quantum ValueLoader, SuperLoader 3.
SuperLoader 3A
M1500, Quantum SuperLoader
M1800
PX502
M2500, P4000, P7000, PX506, PX510,
PX720
DX30, DX100
DX3000, DX5000
DXi3500, DXi5500
DXi7500
DPM5500
Scalar 50
Scalar i500
Scalar i2000, Scalar 10K, Scalar 100
Scalar 24
FastStor 2, FastStor 1
Pathlight VX 650
Pathlight VX 450
StorNext, StorNext FX, AMASS
Vision
Quantum Encryption Key Manager
(Q-EKM)
Travan Standalone Tape Drives
1
5x9 next business day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may
be available at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities for a complete list of areas where
5x9 next business day coverage is available or contact your local Quantum representative for more information.
2
Guardian One-year On-site: With StorageCare™ Guardian installed, 5x9 next business day target response for the chassis, raid controllers and Optyon adapters; and
Rapid Exchange for the power supplies, fans and disk drives.
3
Rapid Exchange: Quantum Reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part.
Rev.23, Effective: June 10, 2008
W00023
Standard Limited Product Warranty
Quantum Standard Warranty
One-year 5x9 Phone Support with Rapid Exchange³
Three-year 5x9 Phone Support with Rapid Exchange³
Three-year warranty. First year: On-site 5x9x next business day
1
response
. Second, Third year: 5x9 Phone Support with Rapid
Exchange³
One-year Bronze on-site service: 5x9 next business day
1
response
One-year Bronze on-site service: 5x9 next business day
1
response
Hardware and Software: One-year Bronze on-site service: 5x9
1
next business day response
2
Guardian One-year On-site
: With StorageCare™ Guardian
installed, 5x9 next business day on-site response for the chassis,
raid controllers and Optyon adapters; and Rapid Exchange³ for
the power supplies, fans and disk drives.
One-year 5x9 next business day CRU replacement and next
business day onsite FRU replacement. Software: 1 Year 5x9
telephone support
Hardware: One-year Bronze on-site service: 5x9 next business
day response. Software Options: 90 Day 5x9 phone support.
2
Guardian One-year On-site
: With Guardian installed, 5x9 next
1
business day on-site response
and Optyon adapters; and Rapid Exchange³ for the power
supplies, fans and disk drives. Software: One-year 5x9 telephone
support
One-year Bronze on-site service: 5x9 next business day
1
response
One-year next business day CRU replacement and next
business day onsite FRU replacement: 5x9 next business day
1
response
One-year Bronze on-site service: 5x9 next business day
1
response
.
Three-year phone support with FastExchange
One-year phone support with FastExchange
Two-year Gold onsite service: 7x24x4 hour response
One-year Bronze on-site service: 5x9 next business day
1
response
90 Day 5x9 phone support
1 Year 5x9 phone support
Standard warranty is 5x9 phone support. The warranty for Q-
EKM must be aligned with the underlying library warranty. If
purchased with a library at point of sale, the warranty will be one
year. The warranty period for Q-EKM field upgrade will be the
remaining library warranty period or 90 days, whichever is longer.
Two-year 5x9 Phone Support with Rapid Exchange
Page 1 of 6
Worldwide End-User
for the chassis, raid controllers
3
Installation Requirements
Customer Installable
Customer Installable
Customer Installable
Customer Installable
Quantum or Quantum
authorized service provider
Quantum or Quantum
authorized service provider
Customer Installable
Customer Installable
Quantum or Quantum
authorized service provider
Customer Installable
Customer Installable
Customer Installable
Quantum or Quantum
authorized service provider
Customer Installable
Customer Installable
Quantum or Quantum
authorized service provider
Quantum or Quantum
authorized service provider
Quantum or Quantum
authorized service provider
Customer Installable
Quantum or Quantum
authorized service provider
Customer Installable

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Summary of Contents for Quantum DX100

  • Page 1 5x9 next business day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may be available at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities for a complete list of areas where 5x9 next business day coverage is available or contact your local Quantum representative for more information.

  • Page 2: Limited Warranty

    RA number clearly indicated on the outside of the shipping package. Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Standard Warranty for add-ons, options and upgrades performed to a Quantum product out of warranty is thirty days, return to factory. Time and materials charges for on-site repairs are applicable.
  • Page 3 Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the then-current price for removal and installation of the replacement Product or Part.
  • Page 4 Product Warranty Start Date The warranty for new Product begins on the date of purchase from Quantum or an authorized Quantum VAR/VAD as evidenced by a copy of the seller’s invoice. Repaired or Rapid Exchange³ Warranty The warranty period for Repaired or Rapid Exchange³ Product shall be the balance of the original Product warranty.
  • Page 5 Warranty Limitations For the time periods set forth with the specific Product, Quantum warrants to the original End User (you) that the Product software (when installed on Quantum hardware) you have purchased from Quantum or a Quantum authorized Reseller will material conform to the then current documentation;...
  • Page 6 This “Free and Open Source Software in Licensed Software (“FOSS”)” list consists of FOSS components contributed by many organizations and individuals. The FOSS source codes are available only on request. Rev.23, Effective: June 10, 2008 W00023 Standard Limited Product Warranty Index of FOSS Licenses License Academic Free License...

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