TROUBLESHOOTING TIPS
Before calling for service, review this list. It may save you time and money.
This list includes common occurrences that are not the result of defective
workmanship or materials in this appliance.
Problem
What to check
Make sure the dehumidifiers plug is connected firmly into the wall outlet.
Check the house fuse/circuit breaker box.
Dehumidifier has reached its preset level or bucket is full.
Unit does not
Water bucket is not in the proper position.
start
Not enough time to remove the moisture.
Make sure there are no curtains, blinds or furniture blocking the front
or back of the dehumidifier.
Dehumidifier
The humidity control may not be set low enough.
does not dry
Check that all doors, windows and other openings are securely closed.
the air as it
Room temperature is too low, below 5°C (41°F).
should
There is a water vapor source in the room.
Air filter may be dirty. Clean filter. Refer to Care and Cleaning section.
The unit makes
The unit is tilted instead of upright as it should be.
a loud noise
The floor surface is not level.
when operating
Frost appears
This is normal. The dehumidifier has Auto defrost feature.
on the coils
Hose to connector or hose connection may be loose.
Intended to use the bucket to collect water, but the back drain plug is
Water on floor
removed.
EH60, EH61, P2,
These are error codes and protection code. Check Operating
EC, Eb and
Instructions.
EH0b appear
in the display
The pump
Clean the pump filter.
operation on
Check the pump hose is not blocked or leaking.
light blinks at
Empty the water bucket.
1Hz
When operating
Check to ensure the unit is level, and there is no debris on the surface.
in bucketless
Check the drain hose connection and ensure it is properly seated in
mode, water
the outlet.
collects around
the bottom of
the unit.
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