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Important: When you reset the device to its factory settings (also known as a factory reset), you
need to reload your custom certificate.
Obtaining a new Web Certificate is a three-step process:
1. Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the
issuer will return you a new certificate file and private key file (typically by email). You can generate a
CSR from the Web Certificate tab, or using the certificate issuer's preferred method if they do not
accept the CSR from the ACC ES Admin Web UI:
a. Open the Web UI, click Device in the navigation bar, and scroll down to the Certificates pane.
b. On the Web Certificate tab, click the Certificate Signing Request button.
c. Fill in the standard CSR form with the information defined by the PKI you are using and click
Generate.
The CSR file generated.csr is saved in your Downloads folder.
d. Send the file to your organization's certificate issuer.
Tip: If the certificate issuer does not accept the CSR, use the certificate issuer's
preferred method to generate the CSR.
2. After you receive the .crt file containing the new certificate from the certificate issuer, save it to a
location accessible to the device.
3. Upload the new certificate to the device:
a. Open the Web UI, click Device in the navigation bar, and scroll down to the Certificates pane.
b. On the Web Certificate tab, click Upload.
c. In the Upload Web Certificate dialog, enter a name for the certificate, and click and navigate
to the .crt file or drag and drop into the Drop '.crt' certificate (pem) file here or click to
uploadarea.
If the certificate file was created with the most recently generated CSR file from the
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ACC ES Admin Web UI, Upload is activated.
Otherwise, click and navigate to the .key file or drag and drop into the Drop '.key'
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private key (pem) file here or click to uploadarea. Upload is activated.
d. Click Upload.
Replacing the Web Certificate
Note: If the certificate file (.crt) was created with a CSR generated by the
certificate issuer's preferred method (or was not generated using the most
recent CSR file on the device), repeat this step to upload the private key file.
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