Answer Or Make Non-Acd Calls; Contact Your Supervisor - Nortel i2004 User Manual

Answer or Make Non-ACD calls

This feature enables you to use your individual line to receive and place calls.
To place a call:
1234
To answer the call:
1234

Contact your supervisor

Use the Supervisor feature to talk to your supervisor in the following ways:
• Answer a call from your supervisor.
• Answer a call from your supervisor when on another call.
• Place a call to your supervisor.
• Conference your supervisor in when on another call.
• Transfer a call to your supervisor.
Answer a call from your supervisor
Supervisor
1. Press your individual
2. Use the keypad to dial the telephone
number.
Note: The LCD remains lit as long as
you are still on the call.
When the LCD next to your individual
DN key flashes, press the
Note: The LCD remains lit as long as
you are still on the call.
When the LCD next to the
key flashes, press the
The LCD remains lit as long as you are
still on the call.
Agent features
DN key.
DN key.
Supervisor
Supervisor key.
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