Nortel i2004 User Manual page 18

Agent features
Answer a call from your supervisor
when on another call
Supervisor
Supervisor
Place a call to your supervisor
Supervisor
Return to the ACD call
In-Call
Conference your supervisor during a
call in progress
Supervisor
Supervisor
Transfer a call to your supervisor
during a call in progress
Supervisor
Supervisor
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The LCD next to the
flashes and a buzzer sounds.
1. Press the Hold
call on hold.
2. Press the Supervisor
3. Press the Hold
hold.
Press the Supervisor
Note: Calls are automatically put on
hold when you use the Supervisor key.
Press the In-Calls
1. Press the Supervisor
privately with your Supervisor.
2. Press the Supervisor
conference the call with your Supervisor
and caller.
1. Press the Supervisor
2. When your Supervisor answers, press
the Supervisor
3. Press the Goodbye
your access to the call.
Supervisor key
key to put the current
key.
key to resume the call on
key.
key.
key to talk
key again to
key.
key again.
key to terminate