Before You E-Mail/Log On/Fax/Call For Support; Returns - Plextor PX-504A Installation And User Manual

Appendix B: Technical Support

Before You E-mail/Log On/FAX/Call for Support

Please gather as much of the following information as possible before contacting us.
• The serial number and TLA (top level assembly) number of your PX-504A drive.
Your serial number and TLA number appear both on the drive label and on a
sticker at the rear of internal drives.
• The latest version of firmware you loaded onto the drive, if applicable.
• The version of the Windows, Mac, or UNIX operating system you are using.
• The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Macintosh, etc.).
• The type of VGA, Super VGA, or other graphics board you use.
• Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).

Returns

In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here's how you get an RMA
number and return your drive:
1. Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the drive is determined to be defective, you will
receive a Tech Support Ticket Number.
2. Locate the RMA request form at:
https://www.plextor.com/english/support/rma_request_form.htm. Complete the
form, providing the Technical Support Ticket number and details of the drive
failure. After completing the form, click the Submit button.
IMPORTANT NOTE: The RMA form will NOT be processed without the Tech Support
Ticket Number.
3. Plextor then returns the RMA form to you via e-mail, with the RMA number and
shipping information included.
4. When you receive the RMA number, pack the Plextor drive securely in a box,
and include the RMA form as a packing slip.
5. Write the RMA number prominently on the outside of the box, and ship the box
and the drive to Plextor.
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PX-504A Installation and Users Manual