Appendix C: Warranty - Plextor PX-504A Installation And User Manual

Appendix C: Warranty

PLEXTOR CORP. ("Plextor") warrants your PX-504A drive against any defect in
material and workmanship, under normal use, for a period of one year following its
date of purchase. In the event this product is found to be defective within the
warranty period, PLEXTOR will, at its option, repair or replace the defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal use and
maintenance conditions; b) if the unit is repaired, modified or altered, unless such
repair, modification or alteration is expressly authorized in writing by PLEXTOR;
c) if the unit is subjected to abuse, neglect, lightning strike, electrical fault, improper
packaging, or accident; d) if the unit is installed improperly; or e) if the serial
number of the unit is defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct, special, or
consequential damages such as, but not limited to, damage or loss of property or
equipment, loss of profits or revenues, cost of replacement goods, or expense or
inconvenience caused by service interruptions. Under no circumstances will any
person be entitled to any sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR's Technical Support
Department by e-mail (support@plextor.com) or by calling 800-886-3935. The
Technical Support Department will attempt to diagnose and correct your problem. If
the unit does not function properly, they will give you instructions on obtaining a
Return Material Authorization (RMA) number. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All product returns must be authorized in advance by PLEXTOR. Authorization is
confirmed by issuance of the RMA number, which must be written prominently on
the outside of the box in which the defective unit is returned to PLEXTOR.
All drives returned to PLEXTOR must be securely packaged and shipped postage
prepaid.
The drive will be returned to the customer at Plextor's expense when originating
within the United States. For a drive originating outside of the United States, the
customer is responsible for shipping costs in both directions.
NOTE: Warranty validity is limited to that applicable in the location where the drive
was originally purchased.
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PX-504A Installation and Users Manual