Troubleshooting - Plantronics Voyager 510S User Manual

12
I plugged everything in but the lights won't come on.
POSSIBLE CAUSE
No power
My headset does not work with the base unit.
POSSIBLE CAUSE
Headset is turned off
Pairing lost
I cannot hear caller/dial tone.
POSSIBLE CAUSE
Headset system is not
connected correctly
Out of range
Headset battery is flat
Listen volume too low
Incorrect configuration dial
setting for your phone
Callers cannot hear me.
POSSIBLE CAUSE
Mute is selected
Headset microphone boom
is incorrectly positioned
Speak volume is too low
Incorrect configuration dial
setting for your phone
I can hear a dial tone in more than one configuration position.
POSSIBLE CAUSE
Telephone will work
in more than one
configuration dial position

TROUBLESHOOTING

SOLUTION
Check that the AC adapter is connected to the base unit.
Check that the AC adapter is connected to the wall outlet.
Check that the AC adapter is the model supplied by Plantronics.
SOLUTION
Turn it on by pressing and holding the power/ mute button for
approximately 3 seconds, until the status indicator light flashes blue.
Pair the headset to the base following the instructions in the
Pairing section on page 6.
SOLUTION
Check that the telephone is connected to the base unit's
telephone cord jack.
Check that the telephone receiver is connected to the base unit's
telephone receiver jack.
Walk back into range.
Recharge the battery by placing the headset in the headset
charging cradle.
Adjust the listen volume adjust button on the headset. If the
volume is still too low, select another listen volume major adjust
switch setting as described on page 8.
Try other configuration dial settings on the base unit, as described
on page 5.
SOLUTION
Press the power/mute button once as described on page 8.
Align the headset boom with your mouth.
I
ncrease the speak volume by adjusting the speak volume fine adjust
buttons on the base unit as described on page 8. If the volume is still
too low, select another speak volume major adjust switch setting as
described on page 8.
Try other configuration dial settings on the
base unit as described on page 5.
SOLUTION
Use the position that sounds best to you and the person you call.