Dome Qx Display – Standard Warranty Overview - Planar Dome Q2 Reference Manual

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Contents
Index
Regulatory Compliance
Product Information
Warranty
GETTING STARTED
About the Q2 Display
Check Package Contents
Identify Components
Position the Display
Desk Stand Features
INSTALLING THE DISPLAY
Install AX1 Controller
Connect Cables
Install Display Driver
Adjust Display Properties
OPERATING THE DISPLAY
Front-Panel Controls
Screen Adjustments
Dome CXtra Software
APPENDIXES
Troubleshooting
Specifications
USB Connections
Power Management System
Driver Removal
Dome QX Display – Standard Warranty Overview
Summary
•
Standard 1-year "repair and return" warranty
•
Industry-leading 5-year backlight warranty
•
Typical repair turnaround time of 10 business days
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure below if you
have a non-functioning Dome QX display. The Planar customer service staff will attempt to
correct any minor issues that may be causing the problem. Once Planar has determined
that you have a non-functioning product, Planar will arrange for return and repair of the
non-functioning product.
1
Contact Planar via the web at http://www.planar.com/support. In North America, call
(866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by fax
to +358 9 420 0200. You must have the model number, serial number, and proof-of-
purchase available.
2
Planar customer service staff will attempt to correct any minor issues that may be
causing the problem. If we are unable to correct the problem to your satisfaction,
we will issue a Return Material Authorization (RMA).
3
You must return the product, as specified, to Planar Systems. Planar will validate the
defect, repair the unit, and return the unit to you. The typical turnaround time is
10 business days.
1 If, within 5 years of initial purchase, the maximum output of the Dome QX warranty is
determined by Planar Systems to be less than 250 cd/m
the display, at its sole discretion.
Dome Q2 Display
1
2
, Planar will repair or replace
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