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— Troubleshooting —
English
Types of trouble and how to correct trouble
If you run into any problem using your camcorder, use the following table to troubleshoot the
problem. If the problem persists, disconnect the power source and contact your Sony dealer or local
authorized Sony service facility. If "C:ss:ss" appears on the screen or the display window, the self-
diagnosis display function has worked. See page 241.
In the recording mode
Symptom
START/STOP does not operate.
The power goes off.
The image on the viewfinder screen
is not clear.
The SteadyShot function does not
work.
The autofocusing function does not
work.
The picture does not appear in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.
Some tiny white, red, blue or green
spots appear on the screen.
You cannot record still images on
tapes
234
Cause and/or Corrective Actions
• The POWER switch is not set to CAMERA.
c Set it to CAMERA (p. 29).
• The tape has run out.
c Rewind the cassette or insert a new one (p. 27, 44).
• The write-protect tab is set to expose the red mark.
c Use a new tape or slide the tab (p. 27, 28).
• The tape is stuck to the drum (moisture condensation).
c Remove the cassette and leave your camcorder for at least
one hour to acclimatize (p. 262).
• While being operated in CAMERA mode, your camcorder has
been in the standby mode for more than three minutes.
c Set the POWER switch to OFF (CHG) and then to CAMERA
again (p. 29).
• The battery pack is dead or nearly dead.
c Install a charged battery pack (p. 18, 19).
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens (p. 34).
• STEADYSHOT is set to OFF in the menu settings.
c Set it to ON (p. 137).
• The setting is the manual focus mode.
c Set FOCUS to the autofocus mode (p. 70).
• Shooting conditions are not suitable for autofocus.
c Adjust for manual focusing (p. 70).
• The LCD panel is open.
c Close the LCD panel (p. 31).
• The contrast between the subject and background is too high.
This is not a malfunction.
• This is not a malfunction.
• Slow shutter, Super NightShot or Colour Slow Shutter mode is
activated. This is not a malfunction.
• PHOTO REC is set to MEMORY in the menu settings.
c Set it to TAPE (p. 137) (DCR-TRV340E/TRV341E/TRV740E
only)
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