Motorola Avigilon ACC VMA-RPA-RGD-8P2 User Manual
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Motorola Avigilon ACC VMA-RPA-RGD-8P2 User Manual

Es rugged 8-port appliance
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User Guide
Avigilon ACC™ ES Rugged 8-Port Appliance
VMA-RPA-RGD-8P2 and VMA-RPA-RGD-8P4

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Summary of Contents for Motorola Avigilon ACC VMA-RPA-RGD-8P2

  • Page 1 User Guide Avigilon ACC™ ES Rugged 8-Port Appliance VMA-RPA-RGD-8P2 and VMA-RPA-RGD-8P4...
  • Page 2 ©  2020, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, ACC, and AVIGILON APPEARANCE SEARCH are trademarks of Avigilon Corporation. MAC, MacOS, FINDER and MACINTOSH are registered trademarks of Apple Inc. FIREFOX is a registered trademark of Mozilla Foundation. Android is a trademark of Google LLC. Other names or logos mentioned herein may be the trademarks of their respective owners.

  • Page 3: Table Of Contents

    Table of Contents Introduction Package Contents Tools Required Overview Front View Rear View System Requirements Camera Frame Rate Web Browser Supported Network Configurations Mounting an ACC ES Rugged 8-Port Appliance Connecting an ACC ES Rugged 8-Port Appliance to a Power Supply Starting the ACC ES Rugged 8-Port Appliance for the First Time Configuring the Appliance Launching the ACC ES Admin Web UI Viewing PoE Port Status...
  • Page 4 Replacing the Web Certificate Upload a Trusted CA Certificate Upgrading the Firmware Using the Software Reset Button Restoring Factory Default Settings Replacing the Storage SSD Troubleshooting Cannot Discover the Device Network Configuration Checking System Health For More Information...

  • Page 5: Introduction

    Introduction The Avigilon ACC ES Rugged 8-Port Appliance is an all-in-one solution for network video recording incorporating server side video analytics, ruggedly built for installation and use in harsh environments and remote locations. The appliance features: A PoE switch to connect and power IP cameras. Built-in server to run the Avigilon Control Center Server Software.

  • Page 6: Package Contents

    Package Contents Ensure the ACC ES Rugged 8-Port Appliance package contains the following: ACC ES Rugged 8-Port Appliance Front panel key Power supply cable (to connect to user-supplied 9-32VDC 100W (min) power supply) Digital input/output cable DIN bracket Mounting plate for the DIN bracket 4 (four) flat-head screws to attach the DIN bracket to the mounting plate in a plastic bag labeled DIN rail #1 4 (four) round-head screws to attach the the ACC ES Rugged 8-Port Appliance to the...

  • Page 7: Overview

    Overview Front View 1. Power LED Indicator 2. Disk Activity LED Indicator LED Indicators on page 31 3. Lock (locked position) The front panel is normally locked to protect and prevent access to internal components, as shown above. 4. Lock (unlocked position) Use the key to unlock the front panel and open it to access the internal components, as shown below.

  • Page 8: Rear View

    6. SSD Tray Slide the tray in and out to access the storage SSD. See Replacing the Storage SSD on page 42. 7. Reset button Use this button to physically restart the appliance. 8. USB 3.0 port Rear View 1. Power connector 2. Corporate network uplink port Accepts a 1GbE Ethernet connection to the general network to allow users access to the web interface and connected camera video.

  • Page 9: System Requirements

    System Requirements Camera Frame Rate The ACC ES Rugged 8-Port Appliance can provide analytics for non-analytics cameras. For optimal analytics performance, the source camera should stream a minimum of 10 images per second (ips). Web Browser Administrative settings for the appliance are managed through a web interface, accessed from any Windows, Mac or mobile device using any of the following web browsers: Mozilla Firefox browser version 3.6 or later Google Chrome browser 8.0 or later...

  • Page 10: Supported Network Configurations

    Supported Network Configurations Note: The Camera Uplink Port does not support dynamically switching DHCP servers. Network Supported IP Configurations Camera Web Connections Interface Notes Corporate LAN Camera LAN Access Uplink Uplink Corporate Static or DHCP Unconnected Camera LAN Uplink and LAN Uplink assigned (leave as DHCP)

  • Page 11: Mounting An Acc Es Rugged 8-Port Appliance

    Mounting an ACC ES Rugged 8-Port Appliance You can mount the ACC ES Rugged 8-Port Appliance to almost any flat surface capable of bearing its weight in any orientation, or to a DIN rail in any of four orientations. With the exception of mounting to a DIN rail using the provided mounting plate and DIN rail bracket and screws, you must provide screws and anchors, or nuts and bolts suitable for the surface on which you are mounting the appliance.
  • Page 12 1. Determine the position you want the DIN rail bracket attached to the mounting plate. 2. Align the DIN rail bracket to the pre-drilled threaded holes at the correct orientation on the mounting plate and attach using the 4 (four) flat-head screws provided in the plastic bag labeled DIN rail#1. The tabs on the back of the of the appliance fit into the slots on one side of the bracket only.
  • Page 13 3. Mount the appliance on the mounting plate with the front and rear correctly oriented with the DIN rail bracket using the 4 (four) round-head screws provided in the plastic bag labeled DIN rail#2, as shown below. Indicates the slots on the rear of the appliance into which the tabs on the mounting plate fit. 4.

  • Page 14: Connecting An Acc Es Rugged 8-Port Appliance To A Power Supply

    Connecting an ACC ES Rugged 8-Port Appliance to a Power Supply The ACC ES Rugged 8-Port Appliance can be powered by any suitable 9–32 volt DC 100W (min) power supply using the provided power cable. The provided power cable has a connector at one end that plugs into the power connector on the rear of the appliance, and three wires at the tail end labeled ACC (accessory), VCC, and GND.

  • Page 15: Starting The Acc Es Rugged 8-Port Appliance For The First Time

    Starting the ACC ES Rugged 8-Port Appliance for the First Time Install the ACC ES Rugged 8-Port Appliance in a location free of dust and particles, vibration, and within the specified operating temperature range. Otherwise any issues that arise will not be covered by the warranty. You must configure the device for the first time before connecting it to your security network.
  • Page 16 5. Click past any connection messages displayed by the browser. You will see two warning messages that differ slightly depending on the browser. If the browser is: Chrome—Click Advanced on the first screen and Proceed to <IP address> (unsafe) on the second screen. Firefox—Click Advanced on the first screen and Add Exception on the second screen, check Permanently store this exception, and click Confirm Security Exception.
  • Page 17 10. Select how the appliance obtains IP addresses from the network. On the navigation sidebar, click Network to open the Network panel. For each network port used, select Automatic or manually enter the settings. For more information, see Connecting the Device to Users and Cameras on page 25.

  • Page 18: Configuring The Appliance

    Configuring the Appliance The ACC ES Rugged 8-Port Appliance can be configured through the ACC ES Admin Web UI that is accessible from any compatible browser on the network. The ACC ES Admin Web UI allows you to configure the ACC ES Rugged 8-Port Appliance server settings, set how the server keeps time, and allows you to remotely restart or upgrade the server.
  • Page 19 1. To log in, enter the ACC ES Admin Web UI username and password. The username is always administrator. Use the password you configured when you logged in to the device for the first time. For more information, see Starting the ACC ES Rugged 8-Port Appliance for the First Time on page 15.

  • Page 20: Viewing Poe Port Status

    PoE. See: Assigning a PoE Power Budget on page 26. Budgeting PoE Power on page 32 Logs. See Providing Device Logs for Support on page 27 Viewing PoE Port Status The PoE panel displays a status for each port in the Status column. Statuses include the following: Green Powered A PoE device is connected to the port and is operating normally.

  • Page 21: Managing Acc Services And Storage

    Managing ACC Services and Storage On the Server panel use the: General pane: To... Do this... Shut down all the services before you shut Click Stop. down the device. Start up all the services after they have been Click Start. shut down.

  • Page 22: Rebooting The Device And Managing Device Settings

    help resolve an issue. By default, the page displays 100 warning messages from the logs. Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.

  • Page 23: Monitoring And Disconnecting The Storage Ssd

    CAUTION — You will lose recorded video and configuration data if you forget your password. To reset the administrator password, you must reset the device to the factory default settings. For more information on performing a factory restore, see Restoring Factory Default Settings on page 40.
  • Page 24 VMA-RPA-8P2 model, or 4TB for the VMA-RPA-8P4 model. Click Storage on the navigation bar to open the Storage panel. You can perform any of the following actions in the pane in the Storage panel: To... Do this... View the capacity Click Storage on the navigation bar.

  • Page 25: Connecting The Device To Users And Cameras

    Connecting the Device to Users and Cameras On the Network panel, you can change network connections of the device. Two network connections are supported: one for a corporate network and one for a camera network. Note: The corporate network and the camera network must be on different IP subnets. The corporate network is the network that typically provides users with access to the device.

  • Page 26: Assigning A Poe Power Budget

    Assigning a PoE Power Budget Use the PoE panel to see how much power is available to, and being used by, connected devices. The default setting for all ports is Auto. This setting automatically detects and budgets the amount of power required by the device connected to the port.

  • Page 27: Providing Device Logs For Support

    After you click Apply, allow the system to reboot when the following message is displayed: Applying changes may power-cycle PoE-powered devices. The ACC ES Admin Web UI automatically refreshes the screen and displays the updated settings after the new power settings are applied. Providing Device Logs for Support Use the System Logs panel to view the device logs.

  • Page 28: Installing And Starting The Acc Client

    Installing and Starting the ACC Client If you are installing the first Avigilon appliance in your security network, you can install the ACC Client software on a network workstation or on the computer you are using to access the Web Interface. Otherwise, add the appliance as a new site in your security network, or merge it into an existing site, using the ACC Client software on a network workstation.

  • Page 29: Connecting To Acc Software And Acs

    Connecting to ACC Software and ACS Once you have deployed your appliance, you should activate your ACC software and connect to Avigilon Cloud Services (ACS). Activating and Configuring ACC Software Initial ACC™ System Setup and Workflow Guide ACC 7 Help Center Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/.

  • Page 30: Connecting To External Devices

    Connecting to External Devices External devices are connected to the ACC ES Rugged 8-Port Appliance using the digital I/O cable inserted into the digital I/O connector on the rear side of the appliance. Details for the 8 labeled input wires and the 8 labeled output wires is shown below.

  • Page 31: Led Indicators

    LED Indicators The following list describes what the LEDs on the ACC ES Rugged 8-Port Appliance indicate. Icons LED Status Description Front Status Device is powered LEDs and running Yellow Storage drive activity Back PoE Swich Left On: Port is delivering LEDs PoE power Off: Port is not delivering PoE power...

  • Page 32: Budgeting Poe Power

    Budgeting PoE Power The PoE switch component in the Avigilon ACC ES Rugged 8-Port Appliance can output a total of 64 W of power to the connected devices. Each PoE port is capable of outputting 16 W to standard PoE devices, and 30 W to PoE+ devices.

  • Page 33: Managing Certificates

    Managing Certificates Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to the ACC ES Admin Web UI and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted CAs to ensure secure connections to any needed servers.
  • Page 34 Important: When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate. Obtaining a new Web Certificate is a three-step process: 1. Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email).

  • Page 35: Upload A Trusted Ca Certificate

    4. On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate. Upload a Trusted CA Certificate Manage signed certificates from internal CAs deployed in your organization's internal servers from theUser Certificate Authorities tab of the Certificates.

  • Page 36: Upgrading The Firmware

    Upgrading the Firmware You can upgrade the firmware using the ACC ES Admin Web UI. Note: You can also upgrade the firmware from an ACC Client connected to the device. Refer to the procedure for upgrading servers in a site in the Help files provided with the ACC Client. Upgrade the firmware to ensure the appliance is operating with the latest software, to upgrade from obsolete software, or to replace corrupted firmware.
  • Page 37 Click Cancel upload before the file has uploaded. Note: If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file. Upgrading the Firmware...

  • Page 38: Using The Software Reset Button

    Using the Software Reset Button If the ACC ES Rugged 8-Port Appliance encounters a system error, and you cannot disconnect it from the power source or power-cycle the appliance, use the reset button while the appliance is still powered on to restart it.
  • Page 39 3. Confirm that the appliance has fully restarted and recording has resumed: a. Access the ACC ES Admin Web UI sign in page and log in. For more information, see Launching the ACC ES Admin Web UI on page 18. b. On the Storage panel of the web interface launch page, check that the Status is Using the Software Reset Button...

  • Page 40: Restoring Factory Default Settings

    Restoring Factory Default Settings If the ACC Server software no longer functions as expected or if you've forgotten your administrator password, you can restore the ACC ES Rugged 8-Port Appliance to its factory default settings. A USB memory drive is required to complete the restoration process. Note: Restoring to the factory default settings will delete all configuration settings, including any custom certificate you have installed, and recorded video.
  • Page 41 9. If the appliance is part of a Site cluster or parent-child Site family configuration: a. Access the WebUI and reenter the correct IP address via its web UI. It is highly recommneded to be in the same IP subnet as the other servers in the ACC Site. b.

  • Page 42: Replacing The Storage Ssd

    Replacing the Storage SSD You can replace the storage SSD of the ACC ES Rugged 8-Port Appliance that has failed or is still functioning. It can be removed and replaced without powering down the appliance. It sits in a tray behind the locked front panel of the appliance. The tray slides in and out of the appliance. Important: The storage SSD must be replaced with an SSD of the same capacity (2TB for the VMA- RPA-8P2 model, or 4TB for the VMA-RPA-8P4 model.
  • Page 43 1. Deactivate all the licenses associated with the ACC ES Rugged 8-Port Appliance. For more information on deactivation of site licenses, see the ACC Help or the Avigilon ACC Client User Guide. 2. Initiate the Eject status for the SSD: Important: Before you can physically disconnect and remove the SSD from the appliance, you must initiate the Eject status on the Storage panel of the web interface launch page.
  • Page 44 5. Removing the SSD: a. With your index finger behind the blue tab, use a small amount of force to pull the tray out of appliance. Opening the tray physically disconnects the SSD from the appliance. Important: Wait approximately 10 seconds until the Status changes to , which indicates that the appliance has detected the removal of the SSD, before proceeding.

  • Page 45: Troubleshooting

    Troubleshooting Cannot Discover the Device If you cannot discover the device using File Explorer (Windows) or Finder (Macintosh) during the hardware installation and it is connected to your network, try the following: Access the appliance from your web browser using the URL https:// VMA-RPA-RGD-8Px<serial number>...

  • Page 46: For More Information

    For More Information For additional product documentation and software and firmware upgrades, visit avigilon.com/support. Technical Support Contact Avigilon Technical Support at avigilon.com/contact. Limited Warranty and Technical Support Avigilon warranty terms for this product are provided at avigilon.com/warranty. Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact.

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