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Chapter 3
Troubleshooting
3.1
Operational Errors
This section lists upgrade operational errors along with their probable causes and remedies.
Table 2: Operational Errors
Error/Status Message
Unable to upgrade No
upgrades are available
at this time.
Out of memory
Error Access to up-
grades failed. Upgrades
could not be verified.
Upgrade failed. KVL Se-
curity Adapter was not
responding.
3.2
Setting the PDA to the USB OTG Mode
When and where to use: If the PDA does not automatically detect whether it should work in a Host
mode (when connected to the Security Adapter) or in a Client mode (when connected to a PC), ensure
that the PDA is set to the USB OTG mode.
Procedure:
1 On the Today screen, select
2 Select Settings → System → USBConfig.
3 Select USB OTG to allow the KVL to auto-detect whether it is connected to the Security Adapter
or a PC.
NOTICE: If the USB OTG option is not available, ensure that the SPR 17953 patch is
installed.
Send Feedback
Probable Cause
You have already used the
number of unit upgrades that
were purchased or you have
not purchased any upgrades.
The KVL internal database is
full and cannot store any more
data.
The upgrade image supplied to
the KVL is corrupted or dam-
aged.
The attempt to upgrade the Se-
curity Adapter has timed-out.
.
MN000397A01-B
Troubleshooting
Remedy
Purchase more upgrades.
Delete any items stored in the
KVL to make room for new data.
This includes items such as un-
used keys and log records.
Place another copy of the up-
grade image onto the KVL and
try again. If the problem persists,
contact Motorola Solutions.
Detach and reattach the Security
Adapter to the PDA and restart
the KVL application. Retry the
upgrade. If the problem persists,
contact Motorola Solutions.
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