Troubleshooting Tips - Abus PPIC46520 Instruction Manual

11. Troubleshooting tips

Camera image is not displayed
Check the signal strength in the Wi-Fi settings.
Is the camera connected?
Is there an Internet connection?
Is the camera supplied with voltage?
Push messages are not received
Is the camera disabled? Also check the schedules.
Are the push messages disabled?
Is there an Internet connection?
How can I set my camera to factory settings?
Unscrew the cover and press the reset button for at least 3 seconds with the enclosed reset tool or
e.g. a paper clip. The LED starts to flash red. As soon as the factory settings are loaded, the LED
flashes permanently.
Your Wi-Fi is not displayed in the selection list in the camera app.
If your personal Wi-Fi network does not appear in the selection list, please check the following:
1. Make sure that the SSID of your router is visible.
2. Change the encryption type of your router to WPA / WPA2 /WPA2-PSK.
Low network signal or poor image quality
Possible causes could be:
1. Wi-Fi network devices can affect signal transmission, ensure sufficient distance between the
camera and other Wi-Fi devices.
Possible interfering factors can be: thick brick walls, exterior walls, glass, water pipes and
metal.
2. Remove dirt from the camera. This can have a negative effect on the image quality.
What could be the causes that the device does not record when moving?
Possible causes could be:
1. Is the SD card inserted correctly?
2. Is the camera activated?
3. Are the schedules set correctly?
4. Make sure that you use an SD card with class 10.
5. Check the hidden areas.
6. Adjust the sensitivity of the motion detection.
What could be the causes of SD card error.
Please check the following:
1. Make sure that the SD card has been inserted and formatted correctly. Please save important
data before formatting, they will not be available afterwards.
2. Make sure to use only an SD card of class 10 or higher.
3. When inserting the SD card, the camera must be disconnected from the power supply.
The time and date display are not correct.
Possible causes could be:
1. Are the date and time settings of your mobile device set correctly? The system takes the time
from your mobile device.
2. Is the correct time zone selected? Is the switch to daylight saving time disabled?
3. Restart the camera by unplugging it and plugging it back in after about 5 seconds.
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