CYBEX 70T Service Manual page 30

How to extract LOG / Information from console
Purpose: Consoles have the ability to create and save the software log files from the consoles onto a USB stick for troubleshooting
software related issues.
Background: Gather as much history on the "problem" console (serial number, problem description, sequence to repeat issue, etc.)
first. This ensures that the logs gathered can be properly analyzed in determining the root cause of the failure. In general, when there
are any console related issues, please detail the issue and gather this software log file through the USB port.
Procedure: Follow the steps below to collect the console software log.
1. Create a text file called collect_logs.txt. This file can be blank or contain any characters, it is the name that is important.
This file can be created with Notepad or other such text editor program.
2. Copy the collect_logs.txt file to the root directory of a blank USB stick. The USB stick can be between 512MB-16GB.
3. Plug the USB stick into the USB port (option panel) of the console.
• If possible, do this before power cycling the product as information is lost when powered down.
• The trigger to download a log file is to plug in the USB stick. If you plug in the USB stick, remove it after a few seconds, and then
plug it back into the same console again, 2 different log files will be generated since there were 2 USB insertions.
• The same USB stick can be used to collect logs from multiple consoles.
4. Keep the USB stick connected for 15-30 seconds and then remove from console. The logs will be collected even though there is no
message shown on the console. Folders are automatically created as needed.
5. If requested, send the log files / folders along with detailed history of the console to Cybex Customer Service for analysis and future
product improvements.
Page 28 of 116