Troubleshooting; Before Calling For Service - LG A9T Series Owner's Manual

TROUBLESHOOTING

Before Calling for Service

Operation
Symptoms
Dust emptying doesn't
work.
Product setting
initialization doesn't
work even after the
power plug is plugged
in again.
The power supply has
been cut off.
It won't charge.
The power plug is not connected.
• Connect the power plug to an outlet.
The Vacuum Cleaner is not properly inserted into the product.
• Remove the Vacuum Cleaner and reinsert it. If it is installed properly, a
beep will sound.
It is set to automatic or manual dust emptying mode.
• When you purchase the product, the manual dust emptying mode is set by
default. After inserting the Vacuum Cleaner into the product, pressing the
Dust Emptying Start/Stop button starts the dust emptying operation.
• When it is in automatic dust emptying mode, the dust emptying operation
starts automatically whenever the vacuum cleaner is properly inserted
into the product.
The internal motor of the product is not operating properly .
• Disconnect the power plug from the outlet and contact an LG Electronics
Service Centre.
The power supply has been cut off.
• Check whether the power plug is connected correctly to the outlet.
• If using a multi-outlet strip, make sure the strip is turned on.
• Check if the breaker is tripped or there is a power outage.
It is not plugged in.
• Plug it into an outlet.
There is a foreign object on the charging terminals.
• After unplugging from the outlet, wipe off any foreign matter from the
charging terminal with a dry cloth.
The room temperature was 5 °C or less during charging.
• Charging may not work if the temperature where you are charging is 5 °C
or less. Before use, fully charge the vacuum cleaner at a temperature
above 5 °C.
The vacuum cleaner is not properly inserted into the product.
• When the vacuum cleaner is properly inserted into the product, a beep
sounds. If the beep does not sound, reinsert the vacuum cleaner.
TROUBLESHOOTING
Possible Cause & Solution
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