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en-us_main.book.book Page 18 Monday, November 6, 2023 11:47 AM
18 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Operation
Problem
Power cannot be
Main power switch of the robot cleaner is turned off.
turned on.
• Turn on the main power switch at the back of the robot cleaner.
Battery is discharged completely.
• If needed, manually move the robot cleaner to the home station to charge.
Power is turned off
Robot cleaner was stopped for more than 10 minutes without being charged.
automatically.
• If the robot cleaner has been on standby for more than 10 minutes without being charged,
Robot cleaner was trapped by an obstacle for more than 10 minutes.
• Remove obstacles from the area to be cleaned before starting cleaning.
Charging cannot be
There is an obstacle near the home station.
carried out.
• Remove the obstacle near the home station.
Main power switch of the robot cleaner is turned off.
• When the robot vacuum main power switch is turned off, the battery % display in the LG
Battery charging indicator on the home station is turned off.
• Make sure the home station is plugged into an outlet. When the robot cleaner is normally
Charging terminals are stained with foreign substances.
• Wipe the robot cleaner and the charging terminals of the home station with a soft cloth.
Robot cleaner was charged in a cool place.
• The battery may not charge properly at temperatures below 41°F (5°C). Use the robot
Suction power
There is foreign material blocking the suction port.
becomes weak.
• Remove any foreign material in the suction port.
Dust bin is completely filled.
• Empty the dust bin.
Filter is blocked.
• Clean the filter.
The product is noisy
Dust bin is not attached to the robot cleaner correctly.
when it's running.
• Attach the dust bin correctly.
Filter is not attached to the dust bin correctly.
• Attach the filter correctly.
The product is
Brush is clogged with foreign substances.
noisier than usual.
• Remove foreign substances from the brush.
Brush cover is not installed properly.
• Install the brush cover properly.
the power will be turned off automatically. Place the robot cleaner in the home station.
ThinQ app does not change when charging. Turn on the main power switch on the back of
the robot vacuum cleaner. Charging is possible even when the main power switch is
turned off.
connected to the home station, the indicator light turns off.
cleaner after charging the battery at proper temperatures.
Possible Cause & Solution
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