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6 Troubleshooting
Before informing the fitter of a fault, make a note of the following
information:
- Type of gas used
- Boiler type
- Date of manufacture
- Year (01 = 2001, 02 = 2002, ...)
- Week
- Serial no. of the appliance
6.1 Error messages
Errors are signalled by the 4 lights on the control panel.
Light 2
Light 1
/
Flashing rapidly
Flashing rapidly
Off
Off
Off
On
Flashing rapidly
On
Off
On
Off
Flashing rapidly
Off
On
Off
On
10
Light 3
Light 4
/
/
Flashing rapidly
Flashing rapidly
Off
Off
Off
Off
Off
Off
Flashing rapidly
Off
Off
Off
Off
Flashing rapidly
Flashing rapidly
Flashing rapidly
WHE 2.24 / WHE 2.24 FF-3S / WHE 2.28 FF
Communication error :
Check the cable between the safety control box and
Communication error
the PCB.
between the safety
Press the Reset button for 2 seconds.
control box and the PCB
If the problem persists, contact the fitter.
The boiler does not
Check the electrical connections.
start up: No current
No flame detected
Press the Reset button for 2 seconds
after 5 ignition
If the problem persists, contact the fitter.
attempts
Fault temperature
First check that the water is circulating in the boiler
sensor heating outlet:
(water pressure in the heating circuit, flow and return
The sensor circuit has
valves open, valves and radiators open, etc.).
been broken or short
If the problem persists, contact the fitter.
circuited
Domestic hot water
First check that the water is circulating in the boiler
outlet sensor fault: The
(water pressure in the heating circuit, flow and return
sensor circuit has been
valves open, valves and radiators open, etc.).
broken or short circuited
If the problem persists, contact the fitter.
Check the fresh air inlet and flue gas discharge ducts
Thermostat activation:
(or the forced flue).
Safety thermostat open
Press the Reset button for 2 seconds.
If the problem persists, contact the fitter.
WHE 2.24
Check for adequate draw on the chimney
Flue gas temperature
connection.
sensor error:
The boiler is in safety shutdown until the flue gas
- Insufficient draught
temperature sensor is again operational. Wait 15
- The sensor circuit has
minutes.
been broken or short
If the problem persists, contact the fitter.
circuited
Check the fresh air inlet and flue gas discharge ducts
WHE 2.24 FF-3S
(or the forced flue).
Air pressure error:
Press the Reset button for 2 seconds.
Insufficient draught
If the problem persists, contact the fitter.
First check that the water is circulating in the boiler
(water pressure in the heating circuit, flow and return
The water level and/or
valves open, valves and radiators open, etc.).
pressure are too low
Top up the heating circuit with water.
Carry out a visual check for the presence of any
water leaks.
22/07/2008 - 300017625-001-B
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