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8e6 Technologies. Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no war- ranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose.
ontents eR e ............1 nteRpRise epoRteR ntRoduCtion About this Document ........................2 Conventions Used in this Document ................... 3 ..................4 eRviCe nfoRmation ..............5 ReliminaRy etup RoCeduRes Unpack the Unit from the Carton ....................5 Select a Site for the Server ......................6 Rack Mount the Server ........................
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led i ..............71 ndiCatoRs and uttons SL Unit ............................71 HL Unit ............................72 HL and SL Units ........................... 74 ..........75 egulatoRy peCifiCations and isClaimeRs Declaration of the Manufacturer or Importer ................75 ......78 ppendix iBRe hannel onneCted toRage eviCe Preliminary Setup Procedures ....................
Thank you for choosing to evaluate the 8e6 Technologies ER Enterprise Reporter. The ER is designed to readily obtain information about end users’ Internet activity via log files (text files containing Web access data) from a source device such as the 8e6 R3000 Internet Filter.
Introduction - This section is comprised of an overview of the ER product and how to use this document • Service Information - This section provides 8e6 Technologies contact information • Preliminary Setup Procedures - This section includes instructions on how to physi- cally set up the ER in your network environment •...
Conventions Used in this Document The following icons are used throughout this document to call attention to important information pertaining to handling, operation, and maintenance of the server; safety and preservation of the equipment, and personal safety: NOTE: The “note” icon is followed by additional information to be consid- ered.
The user should not attempt any maintenance or service on the unit beyond the proce- dures outlined in this document. Any initial hardware setup problem that cannot be resolved at your internal organiza- tion should be referred to an 8e6 Technologies solutions engineer or technical support representative. 8e6 Corporate Headquarters (USA) Local 714.282.6111...
ReliminaRy etup RoCeduRes Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the pack- aging container is damaged, photograph it for reference. Carefully unpack the unit from the carton and verify that all accessories are included. Save all packing materials in the event that the unit needs to be returned to 8e6 Tech- nologies.
Select a Site for the Server The server operates reliably within normal office environmental limits. Select a site that meets the following criteria: • Clean and relatively free of excess dust. • Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free of obstructions.
Rack Mount the Server Rack Setup Precautions Warning: Before rack mounting the server, the physical environment should be set up to safely accommodate the server. Be sure that: • The weight of all units in the rack is evenly distributed. Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.
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Rack Mount Instructions for HL Servers Rack Setup Suggestions • Determine the placement of each component in the rack before you install the rails. • Install the heaviest server components on the bottom of the rack first, and then work Identify the Sections of the Rack Rails You should have received two rack rail assemblies with the 8e6 server unit.
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Locking Tabs: Both chassis rails have a locking tab, which serves two functions. The first is to lock the server into place when installed and pushed fully into the rack, which is its normal position. Secondly, these tabs also lock the server in place when fully extend- ed from the rack.
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Install the Server into the Rack You should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails.
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Install the Server into a Telco Rack If you are installing the 8e6 server unit into a Telco type rack, use two L-shaped brackets on either side of the chassis (four total). First, determine how far follow the server will ex- tend out the front of the rack.
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Rack Mount Instructions for SL Servers Rack Setup Suggestions • Determine the placement of each component in the rack before you install the rails. • Install the heaviest server components on the bottom of the rack first, and then work Install the Inner Slides 1.
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Install the Slide Assemblies to the Rack 1. After you have installed the short and long brackets to the outer slides, you are ready to install the whole slide assemblies (outer slides with short and long brackets at- tached) to the rack. (See the previous page.) 2.
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Install the Chassis into the Rack 1. Push the inner slides, which are attached to the chassis, into the grooves of the outer slide assemblies that are installed in the rack as shown below: 2. Push the chassis all the way to the back of the outer slide assemblies as shown be- low: nterprise eporter...
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Install the SL or HL Server Bezel After rack mounting an SL or HL server, the bezel should be installed on the front end of the chassis. NOTE: This portion of the installation process requires you to unpack the bezel. The bezel has been packaged separately from the unit to prevent damage during shipping.
Check the Power Supply This server is equipped with a universal power supply that handles 100-240 V, 50/60 Hz. A standard power cord interface (IEC 950) facilitates power plugs that are suitable for most European, North American, and Pacific Rim countries. Power Supply Precautions Warning: •...
WARNING: If the server is used in a manner not specified by the manufacturer, the protection provided by the server may be impaired. WARNING: 8e6 Technologies is not responsible for regulatory compliance of any server that has been modified. Altering the server’s enclosure in any way other than the installation operations specified in this document may invalidate the server’s safety certifications.
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• Do not expose the server to rain or use near water. If liquids of any kind should leak into the chassis, power down the server, unplug it, and contact 8e6 Technologies technical support. • Disconnect power from the server before cleaning the unit. Do not use liquid or aero- sol cleaners.
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Motherboard Battery Precautions Caution: The battery on the motherboard should not be replaced without following instructions provided by the manufacturer. Only qualified service personnel should replace batteries. The battery contains energy and, as with all batteries, a malfunction can cause heat, smoke, or fire, release toxic materials, or cause burns.
nstall the eRveR Step 1: Setup Procedures This step requires you to link the workstation to the ER. You have the option of using the text-based Quick Start setup procedures described in Step 1A, the Administrator console setup procedures described in Step 1B, or the LCD panel setup procedures described in Step 1C.
Step 1A: Quick Start Setup Procedures Storage Device Setup (for Attached Storage Units) If you have a NAS (Fibre Channel Connected Storage Device or “SAN”) that will be used with the ER, you will need to connect it to the ER at this point. Refer to the Appendix at the end of this document for instructions on how to connect the Fibre Channel Con- nected Storage Device.
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Fig. 3 - Diagram of SL chassis front panel, power button at far right Fig. 4 - Diagram of HL chassis front panel, power button at far right Once the ER is powered up, proceed to the instructions for HyperTerminal Setup Proce- dures.
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HyperTerminal Setup Procedures If using a serial console, follow these procedures to create a HyperTerminal session. A. Launch HyperTerminal by going to Start > Programs > Accessories > Communica- tions > HyperTerminal: B. In the Connection Description dialog box, enter any session Name, and then click OK to open the Connect To dialog box: nterprise eporter...
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C. At the Connect using field, select the COM port assigned to the serial port on the laptop (probably “COM1”), and then click OK to open the Properties dialog box, dis- playing the Port Settings tab: D. Specify the following session settings: •...
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F. In the HyperTerminal session window, go to File > Properties to open the Properties dialog box, displaying the Connect To and Settings tabs: G. Click the Settings tab, and at the Emulation menu select “VT100”. H. Click OK to close the dialog box, and to go to the login screen. NOTE: If using a HyperTerminal session, the login screen will display with black text on a white background.
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Login screen The login screen displays after powering on the ER unit using a monitor and keyboard, or after creating a HyperTerminal session. NOTE: If the screensaver currently displays on your screen, press the Enter key to display the login screen. A.
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Quick Start menu: administration menu A. At the Press the number of your selection prompt, press 2 to select the “Quick Start Setup” process. The Quick Start menu takes you to the following configuration screens to make en- tries: • Configure network interface LAN1 •...
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System Status screen The System Status screen contains the following information: • Capturing Interface specified in screen 3 (Configure network interface LAN1) • lan1 IP address and netmask specified in screen 3, and current status (“Active” or “Inactive”) • Default gateway IP address specified in screen 4 (Configure default gateway) •...
Step 1B: Console Setup Procedures Preliminary Setup Create a “setup workstation” using a Windows-based laptop or desktop machine with a network card and Internet Explorer 6.0 (or later). The setup workstation will be used for accessing the ER server on the network and configuring the unit. Workstation Configurations A.
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Link the Workstation to the ER The procedures outlined in this sub-section require the use of the CAT-5E crossover cable. A. Plug one end of the CAT-5E crossover cable into the ER’s LAN 1 port. NOTE: When facing the rear of the chassis, the LAN 1 port is the port on the left.
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D. Power on the ER by lowering the bezel and pressing the large button at the right of the front panel (see diagrams below): Diagram of SL chassis front panel, power button at far right Diagram of HL chassis front panel, power button at far right WARNING: The ER is an information database.
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Network Setup When the ER is fully booted, you can configure network settings. For this step, you will need your network administrator to provide you the host name, gateway address, and one unused IP addresses. Access the Internet A. Launch a supported Internet browser window from the setup workstation. B.
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C. Click OK to go to the main screen of the Administrator console: Network Settings A. From the Network menu at the top left of the screen, choose Network Setting to display the Network Settings screen in which you enter LAN settings the ER will use on your network: nterprise eporter...
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B. Enter the Host Name that includes your domain name. For example: er.myserver. com. This must be a valid DNS entry. C. Enter the LAN 1 IP address of the ER server. This IP address must be HTTPS-ac- cessible via the Web access logging device, and via port 3306 from the client work- station that will run the reports.
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B. At the Region pull-down menu, select your country from the available choices. C. At the Location pull-down menu, select the time zone for the specified region. D. Click Save. Regional Setting: Language A. If necessary, select a language set from the Language pull-down menu to display that text in the console.
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C. In the Server 3 field, enter the IP address of the tertiary NTP server. The time from this server will be used by your server if the IP addresses for the primary and sec- ondary servers fail to be accessed by your server. D.
The ER can be configured using the LCD panel on front of the chassis bezel. When the bezel is placed on the front of the chassis, with the USB plug inserted into the USB port, the default LCD screen displays with the following message: 8e6 Technologies Display Initializing Please Wait To the right of the LCD screen, the keypad displays, consisting of the following keys: up arrow, down arrow, left arrow, right arrow, checkmark, and “X”.
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8e6 menu When “8e6 >” is selected, the following menu items display on the screen: • Current Patch Level • IP / LAN1 > • Gateway • DNS 1 > • DNS 2 > • Host Name > • Regional Setting (Time Zone, date, time) •...
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F. Press the checkmark key to accept your entry and to return to the previous screen. G. Press the “X” key to return to the 8e6 menu. Gateway When the Gateway option is selected, the Gateway screen displays with the Configure Gateway IP menu item.
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NOTE: Navigation tips: • If the down arrow key is pressed first—instead of the right arrow key—the symbol characters display first. • Press the “X” key to remove a character and move the cursor to the first posi- tion in the line. C.
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Reboot When the Reboot option is selected, the Reboot screen displays with two menu items. A. Choose one of two options: • Yes, reboot now!!! - This selection reboots the ER. • No, cancel reboot - This selection returns you to the previous screen. B.
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Backlight When the Backlight option is selected, the Backlight screen displays. A. Press the checkmark or right arrow key three times to view each of the three avail- able options: • backlight feature enabled (checkbox populated with “x” and backlight turns on) •...
Step 2: Change User Name and Password, Set Self- Monitoring Now that the ER is physically installed on your network and you have configured its net- work settings, you should be able to access the Administrator console. Access the Internet A.
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• Did you restart the ER after changing the network settings? • If still unsuccessful, contact an 8e6 Technologies solutions engineer or technical sup- port representative. Change User Name and Password A. Set up a new administrator user name and password by clicking on the Network pull-...
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Set Self-Monitoring A. From the Server pull-down menu, choose Self-Monitoring to display the Self Moni- toring screen: B. Choose YES to activate monitoring. C. Enter the Master Administrator’s E-Mail Address. D. Click Choice one and enter an e-mail address of an individual in your organization that you would like notified if the ER detects any problems when processing data.
Step 3: R3000 Configuration If you are using 8e6’s R3000 for your Web-access logging device, this step can be per- formed any time during ER setup, but must be completed in order for the ER to receive logs from the R3000. A.
Step 4: Client Workstation Configuration Once your ER is installed, you need to be sure the workstation that will run the client has the following minimum requirements: • Pentium III class processor or greater • 512 MB RAM minimum, 1 GB RAM recommended •...
Step 5: Launch the ER Client A. From your workstation, launch a version-supported Internet Explorer, Firefox, or Sa- fari browser window. Enter http://x.x.x.x:8080 or https://x.x.x.x:8443 in the address field (in which “x.x.x.x” represents the IP address of the ER server), and then click Go to access the login window of the ER client.
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C. In the navigation panel, select Settings, and then choose User Permissions from the menu: D. Click Add User to open the Enter User Permissions dialog box: E. Enter the Username. F. Enter the Password, and Confirm Password. G. Select the User Type (“Admin” or “Sub-Admin”). H.
Refer to the ER Web Client User Guide for information on generating reports. NOTE: If you cannot view reports, or if your specific environment is not covered in the ER Administrator User Guide, contact an 8e6 Technologies solutions engineer or technical support representative. Port 22 (SSH) and Port 3306 (SQL) must be open on your network to allow access by remote technical support.
epoRting RaCtiCes Now that the ER is installed on the network and you have successfully logged into the client, you are ready to generate reports. This section provides an overview on using tools to produce reports that identify potential violators of your acceptable Internet usage policy, so you can take effective action.
Reporting Scenarios This collection of reporting scenarios is designed to help you use the client to create typical snapshots of end user Internet activity. Each scenario is followed by client setup information. Please consult the “How to” section in the index of the ER Web Client User Guide for pages containing detailed, step-by-step instructions on configuring and/or us- ing the tools and features described in that scenario.
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3. Review the list of categories in this canned report. In a later step you will need to select the category to be further investigated. NOTE: Click the left or right arrow in the dashboard to view additional thumb- nails. In the ER Web Client User Guide index, see: •...
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NOTE: In any report view, click the back button to return to the previous view. Click the forward button to return to the prior report view. Step C: Create a New Report to match the Canned Report date scope 1. At the top of the Summary Drilll Down Report view, click the New Report button to open the Drill Down Report pop-up window: 2.
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Note the columns of filter buttons to the right of the Categories column. Click the Category/IPs button corresponding to the targeted category: After executing the last command, note that user IP addresses now display in the first column of the report view instead of categories. In the ER Web Client User Guide index, see: •...
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Step E: Create a Detail Drill Down Report view to obtain a list of URLs 1. To investigate the activity of a specific user listed in the current Summary Drill Down Report view, select that user’s record and then click the down arrow in the Page Count column at the far right to show results in the Detail Drill Down Report view that now displays: Note that the Detail Drill Down Report view contains columns of information pertain-...
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II. Double-break Report and Export Report exercise In this exercise you will learn how to display only the top 10 records of a summary drill down double-break report view, export that report view in the .PDF output format, and then view the results of the generated .PDF file. Step A: Drill down to view the most visited sites in a category 1.
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2. To find out which sites were visited in a popular category, target the category and then click the Category/Sites filter button corresponding to that category to create a double-break report view in the right panel: Note that URLs of sites users visited in the category now display in the first column of the modified report view, instead of category names.
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Step B: Modify the report view to only display top 10 site records 1. Now, to only display the top 10 sites users visited in that category, click Modify Re- port to open the Drill Down Report pop-up window where you make customizations to the current report view: NOTE: Notice that by default the report will be set to Sort by “Page Count.”...
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In the ER Web Client User Guide index, see: • How to: modify a Drill Down Report • How to: display only a specified number of records Step C: Export the report view in the .PDF output format 1. To export the current report view in the .PDF format, at the top of the report view click Export Report to open the Export Drill Down Report pop-up window: By default, “PDF”...
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The generated .PDF file for the report includes a list of the top 10 Sites records for the selected category, as well as the following counts for each record in the report: IP, User, Page, Object, Time, and Hit. Grand Totals display at the end of the report. NOTE: Notice that the report is sorted by Page Count, the default selection in the Modify Report pop-up window.
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III. Save and schedule a report exercise In this exercise you will learn how to save a report view and then create a schedule for running a report on a regular basis using criteria specified for that report. While a Sum- mary Drill Down Report is used in this exercise, these steps also apply to a Detail Drill Down Report.
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2. For this exercise, make entries in the following fields: Save Name, Description, and For E-Mail output only (To and Subject fields). 3. Choose the Save and Schedule option from the “Save” options at the bottom of the window. The three “Save” options are as follows: •...
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Step B. Schedule a recurring time for the report to run Now that you’ve saved the report, you must schedule a time for the report to run. 1. When clicking Save and Schedule, an alert box opens to let you know the “Custom Report has been saved.”...
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5. Click OK to close the alert box and to add the event to the schedule: In the ER Web Client User Guide index, see: • How to: schedule a report to run You have now learned how to save a report and schedule a recurring event for running this report.
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IV. Create a custom category group and generate reports After you’ve run a few summary and detail reports for the top visited categories, you might want to generate reports targeting specified categories only. To do so, you must first create a custom category group. Step A: Create a custom category group 1.
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V. Create a custom user group and generate reports In addition to running reports for various custom category groups, you might want to cre- ate one or more custom user groups and run reports for these user groups. NOTE: In order to generate reports for a custom user group, the user group must be created a day in advance, since the list of users is updated each day au- tomatically based on group definitions and latest usage data.
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Step B: Generate a report for a custom user group Once the custom user group is recognized by the ER (on the following day), reports can be generated. Summary Report There are two ways to generate a summary report for a custom user group. You can use the Custom Report Wizard option (from Custom Reports), or you can use the Single User Group Drill Down Report option (from Drill Down Reports).
mpoRtant nfoRmation aBout using the valuation When evaluating the ER and using this product in the evaluation mode, the Expiration screen in the Administrator console and the ER Server Statistics window in the client will display and function differently than they do in the activated (standard) mode of the ER (described in the ER Administrator User Guide and ER Web Client User Guide).
ER Client, ER Server Statistics Window In the ER Server Statistics window, the note “*Evaluation Mode Enabled” displays above the ER Activity frame. To the right of this note, the Info button displays. When this button is clicked, an alert box opens with the message: “Evaluation Mode – Max Data Storage ‘X’...
led i ndiCatoRs and uttons SL Unit Front LED Indicators and Buttons for Hardware Status Monitoring LED indicators and buttons for hardware status monitoring display on the front panel, located on the right side of the SL and MSA chassis (see diagrams below). LED Indicator Key PWR = Power HD = HDD Activity...
HL Unit Front LED Indicators and Buttons for Hardware Status Monitoring On an HL unit, the following control panel buttons, icons, and LED indicators for hard- ware status monitoring display on the right side of the front panel: LED Indicator Key PWR = Power HD = HDD Activity NIC1 = LAN 1...
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Rear LED Indicators for Hardware Status Monitoring UID (LED indicator) – On the rear of the HL chassis, to the left of the power supplies, a steady blue UID LED indicator displays when the UID button on the control panel is pressed.
HL and SL Units Front LED Indicators for Software and Hardware Status Monitoring On an HL or SL unit, the following LED indicators for software and hardware status moni- toring display on the left side of the front panel: LED Indicator Key LOG = Log Download Status RAID = Hard Drive Status DB = Database Status...
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. FCC Declaration of Conformity Models: SL-002-002, HL-002-002, HL-022-002, HL-002-006, HL-022-006 nterprise eporter uick...
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Electromagnetic Compatibility Class A Notice Industry Canada Equipment Standard for Digital Equipment (ICES-003) Bureau of Standards Metrology and Inspection (BSMI) - Taiwan nterprise eporter uick tart uide...
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• EN61000-3-3: 2001 Product Name(s): Internet Appliance Product Model Number(s): SL-002-002, HL-002-002, HL-022-002, HL-002-006, HL-022-006 Year in which conformity is declared: 2008 All hardware components supplied in this unit’s shipping carton are certified by our vendors to be RoHS compliant.
: san i ppendix nstallation ppendix iBRe hannel onneCted toRage eviCe This appendix pertains to the installation of the optional NAS (Fibre Channel Connected Storage Device or “SAN”) unit. Preliminary Setup Procedures Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the packag- ing container is damaged, photograph it for reference.
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: san i ppendix nstallation Rack Mount the Server Rack Mount Components The following items are needed to install rails for rack mounting: • 1 x Slide Kit and Mounting Hardware • 1 pair Accuride Slide Rails Rack Setup Precautions Warning: Before rack mounting the unit, the physical environment should be set up to safely ac- commodate the unit.
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: san i ppendix nstallation Step 1 Remove inner slide rail as shown. Press down on latch to release. Step 2 Attach inner slide rail to chassis using 3 screws as shown. NOTE: When attaching the extended brackets, attach them loosely at first. Adjust the length to fit the cabinet, and then tighten.
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: san i ppendix nstallation Step 3 Attach left and right rear (long) extended brackets to the outer rail using 2 screws, 2 washers, and 2 nuts for each bracket. NOTE: Make sure the flange is on the bottom edge. Step 4 Attach left and right front (short) extended brackets to the outer rail using 2 screws, 2 washers, and 2 nuts for each bracket.
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: san i ppendix nstallation Step 5 Attach outer rail to chassis using 4 screws and cage nuts per rail, 2 at each end. Step 6 Slide chassis into outer rail carefully, making sure the chassis is level with the slide. NOTE: It’s easier if the drives and power supplies are removed first before sliding the chassis into the outer rail.
: san i ppendix nstallation Install the Unit Link the ER Unit with the Fibre Channel Connected Device This step is a continuation from the Storage Device Setup (for Attached Storage Units) portion of Step 1A or 1B in the ER section. The procedures outlined in this step require the use of the CAT-5E crossover cable and the Fibre Channel cable.
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: san i ppendix nstallation F. Plug the loose ends of the AC power cords into a power source with an appropriate rating. It is strongly suggested you use an uninterruptible power supply. WARNING: Be sure all drives are installed in the storage device unit before powering on the unit.
: san i ppendix nstallation Physical Components nterprise nterprise eporter eporter uick uick tart tart uide uide...
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: san i ppendix nstallation LED Display Temperature and Ventilation Status When the LED is green, the blowers are operating at an acceptable RPM, and the inter- nal temperature sensors are within acceptable limits. The LED alternates green and red to indicate a predicted failure of one blower or an alarmingly rapid increase in temperature.
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: san i ppendix nstallation Management Alarm A green LED indicates nominal status. A red LED indicates RAID controller or non-PSU/Blower enclosure errors. Silence Button Insert a thin object to temporarily silence the audible alarm. This button also is used for confirming creation in the RAID configuration mode.
ndex Add to Event Schedule 64 Boot Up 31 BSMI 75, 76 Canned Reports 52 Change Quick Start password 27 Change User Name and Password 44 crossover cable 20, 30, 36, 78, 83 custom category group 66 custom user group 67, 68 Detail Drill Down Report 56 double-break report 54, 57 EMC 75, 77...
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Modify Report 59 NAS 2, 21, 29, 37, 78 New Report 54 Overheat 71, 72 Physically Connect the ER to the Network 31, 36, 84 Power Supply Precautions 16 Quick Start menu 26 R3000 1, 36, 46 Rack Setup Precautions 7 RAID 1, 74, 87 reboot 38, 41 report for a custom user group 68...
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