Page 1 Enterprise Reporter ® USER GUIDE Administrator Console Model: ER Release 5.2.00 • Manual Version 1.01...
Page 2 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 3 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the exam- ples herein.
Page 4 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 5: Table Of Contents
Specify the Server’s function ........15 Set up an Administrator Login ID ........16 Log Off ..................18 Chapter 2: Configuring the ER Server ........19 Administrator Console ..............19 Network Menu ................20 Box Mode screen ............... 21 Live Mode ..............
Page 6 Set up/Edit External Backup FTP Password ....44 Execute a Manual Backup ..........44 Perform a Remote Backup ........... 45 Perform a Restoration to the ER Server ....... 46 Self Monitoring screen ............47 View a List of Contact E-Mail Addresses...... 48 Set up and Activate Self-Monitoring ......
Page 7 Add a Remote ER............70 View Current Statistics for a Remote ER...... 70 Edit Settings for a Remote ER........71 Remove a Remote ER from the Consolidated ER..71 Database Menu ................ 72 User Name Identification screen ......... 72 View the User Name Identification screen....
Page 8 Domestic (United States) ............105 International ................105 E-Mail ..................105 Office Locations and Phone Numbers ........106 8e6 Technologies Corporate Headquarters (USA) ... 106 8e6 Technologies Taiwan ..........106 Support Procedures ..............107 Product Warranties ..............108 Standard Warranty ................ 108 Technical Support and Service .............
Page 9 ONTENTS ........... 111 PPENDICES ECTION Appendix A ................111 Evaluation Mode ................111 Administrator Console ............111 Use the Server in the Evaluation Mode ......113 Expiration screen ............113 Change the Evaluation Mode..........114 Activation Page............115 Appendix B ................117 Disable Pop-up Blocking Software ..........
Page 10 ONTENTS Step 5: Contact Technical Support ......135 Power supply failure............135 Step 1: Identify the failed power supply ...... 135 Step 2: Unplug the power cord ........135 Step 3: Replace the failed power supply ....136 Step 4: Contact Technical Support ......136 Fan failure ................
Page 11: Enterprise Reporter Overview
Operations In simplified terms, the ER operates as follows: the ER Server accepts log files (text files containing Web access data) from a source device such as the 8e6 R3000 Enter- prise Filter.
Page 12: How To Use This User Guide
• Appendices Section - Appendix A provides information on how to use the ER Server in the evaluation mode, and how to switch to the activated mode. Appendix B explains how to disable many types of pop-up blocking software.
Page 13: Conventions
IMPORTANT: The "important" icon is followed by italicized text informing you about important information or procedures to follow to ensure maximum uptime on the ER Server. ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR...
Page 14: Terminology
NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE Terminology The following terms are used throughout this user guide. Sample images (not to scale) are included for each item. • alert box - a message box that opens in response to an entry you made in a dialog box, window, or screen.
Page 15 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • field - an area in a dialog box, window, or screen that either accommodates your data entry, or displays pertinent information. A text box is a type of field. • frame - a boxed-in area in a dialog box, window, or screen that includes a group of objects such as fields, text boxes, list boxes, buttons, radio...
Page 16 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • radio button - a small, circular object in a dialog box, window, or screen used for selecting an option. This object allows you to toggle between two choices. By clicking a radio button, a dot is placed in the circle, indi- cating that you selected the option.
Page 17 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • window - displays on a screen, and can contain frames, fields, text boxes, list boxes, buttons, and radio buttons. Types of windows include ones from the system such as the Save As window, pop-up windows, or login windows.
Page 18: Administrator Section
Client workstations. To attain this objective, the administrator performs the following tasks: • executes Quick Start procedures defined in the ER Quick Start Guide booklet packaged with the ER Server • provides a suitable environment for the Server, including: •...
Page 19 NOTES: This user guide is accessible via the Help link beneath the banner in any screen in the Administrator console. Information about the ER Client can be found in the ER Web Client User Guide that can be obtained from http:// www.m86security.com/software/8e6/docs/er5_wclient.pdf.
Page 20: Components And Environment
Software • Linux OS • Administrator Graphical User Interface (GUI) console utilized by an authorized administrator to configure and maintain the ER Server • MySQL database • 8e6 proprietary Client application employed by report users for generating “views” and reports...
Page 21: Environment
• Macintosh OS X Version 10.5 running Safari 3.1.2, or Firefox 3.0 • Pop-up blocking software, if installed, must be disabled • Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE: Information about disabling pop-up blocking software can be found in Appendix B: Disable Pop-up Blocking Software.
Page 22: Chapter 1: Accessing The Server
ERVER Chapter 1: Accessing the Server Preliminary Network Settings To initially set up your ER Server, follow the instructions in the ER Quick Start Guide booklet packaged with your ER unit. This guide explains how to perform the initial configura- tion of the Server so that it can be accessed via an IP address on your network.
Page 23: Procedures For Logging On, Off The Server
1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER For example, if your IP address is 1.2.3.4, type in http:// 1.2.3.4:88 or https://1.2.3.4:8843. 3. Click Go to open the login screen of the Administrator console application (see Fig. 1:1-1). Procedures for Logging On, Off the Server Log On Fig.
Page 24 HAPTER CCESSING THE ERVER NOTES: When logging on the Server for the first time, the ER Status pop-up box opens, and the main screen displays with a message, as shown in the example in Logging on the First Time. Follow the directions in this sub-section before proceeding.
Page 25: Logging On The First Time
1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER Logging on the First Time If you are logging on the Administrator console for the first time, the main screen displays with a message that asks you to specify the Server’s function: Fig.
Page 26: Set Up An Administrator Login Id
2. Click Apply to confirm your selection. The mode you specify will immediately be in effect. TIP: After choosing the function for the ER Server box on the main screen, if you have not previously set up your own user name and password, you should do so before entering any Server settings.
Page 27 1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER 3. In the User Name field, enter up to 20 characters—this may include upper- and/or lowercase alphanumeric char- acters, and special characters. 4. In the Password field, enter eight to 20 characters— including at least one alpha character, one numeric char- acter, and one special character.
Page 28: Log Off
1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER Log Off To log off the Administrator console, click the Logout link beneath the banner in any screen to display the log out screen: Fig. 1:1-4 Logout screen Click the “X” in the upper right corner of the browser window to close the window.
Page 29: Chapter 2: Configuring The Er Server
Fig. 1:2-1 Administrator console, main screen The Administrator console is used for configuring and main- taining the ER Server. Settings made in the Administrator console affect the Client reporting application. On the main screen of the Administrator console, there are three menus: Network, Server, and Database.
Page 30: Network Menu
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: The mode of the Server displays on the main screen. More information about the “live” and “archive” Server box modes can be found in the Box Mode sub-section under the Network Menu section in this chapter.
Page 31: Box Mode Screen
Server, and can change this setting, if necessary. NOTE: When accessing the Box Mode screen for the first time, the ER Status pop-up box opens to inform you that the ER unit is currently in the evaluation mode. To continue using the box in the evaluation mode, click the “X”...
Page 32: Change The Box Mode
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Change the Box Mode 1. Click the Change Mode button to display the two box mode options on the screen: Fig. 1:2-3 Change Box Mode 2. Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function.
Page 33: Technologies , Enterprise Reporter Administrator User Guide
Server. Fig. 1:2-4 Add/Edit/Delete Administrators screen TIP: 8e6 Technologies recommends adding an alternate login ID prior to editing or deleting the default login ID. By doing so, if one login ID fails, you have another you can use.
Page 34: View A List Of Administrators
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View a List of Administrators To view a list of administrator user names, click the down arrow at the New Administrator field. If no administrator has yet been assigned to the Server, no selections display except for the default “admin”...
Page 35: Delete An Administrator
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Delete an Administrator 1. Select the administrator’s user name from the pull-down menu. 2. After the administrator’s login ID information populates the fields, click the Delete button to remove the adminis- trator’s user name from the choices in the pull-down...
Page 36: Locked-Out Accounts And Ips Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Locked-out Accounts and IPs screen The Locked-out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu. This screen is used for unlocking accounts or IP addresses of administrators and sub-administrators that are currently locked out of the Administrator console or Web Client.
Page 37: View Locked Accounts, Ip Addresses
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: An account or IP address becomes locked if the Pass- word Security Options feature is enabled in the Optional Features screen, and a user is unable to log into the Administrator console...
Page 38: Network Settings Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • IP: ‘x.x.x.x’ has been successfully unlocked. NOTE: In the text above, ‘xxx’ and ‘x.x.x.x’ represents the unlocked username/IP address. 3. Click OK to return to the Locked-out Accounts and IPs screen that no longer shows the accounts/IPs that have been unlocked.
Page 39: Set Up/Edit Ip Addresses
“host” name for the box (i.e. reporter.myserver.com). • In the LAN 1 IP field, enter the IP address of the ER Server on your Local Area Network (LAN 1). • In the Netmask field, enter the netmask that will define the traffic designated for the LAN.
Page 40: Routing Table Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Routing Table screen The Routing Table screen displays when the Routing Table option is selected from the Network menu. This screen is used for viewing, building, and maintaining a list of routers—...
Page 41: Add A Router
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Add a Router 1. In the Destination field, enter the IP address of the network to which data packets will be forwarded. 2. At the Network Mask pull-down menu, specify the number (1-32) of the subnet mask that will be used for grouping IP addresses on the same local network.
Page 42: Regional Setting Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Regional Setting screen The Regional Setting screen displays when the Regional Setting option is selected from the Network menu. This screen is used for specifying the time zone and network...
Page 43: Specify The Time Zone
3. Click Save to apply your settings, and to restart the Web Client Server. WARNING: The time zone set for the ER should be the same one set for each Web access logging device to be used by the ER.
Page 44: Update The Time On The Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 1. Enter or edit an IP address in each appropriate field: • In the Server 1 field, enter the IP address of the primary NTP server to be used for clock settings on your Server.
Page 45: Network Diagnostics Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Network Diagnostics screen The Network Diagnostics screen displays when the Diag- nostics option is selected from the Network menu. This screen is used to help you identify and resolve problems with your network configuration, using the ping and trace route utility tools.
Page 46: Ping
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Ping The ping utility is used for verifying whether the Server can communicate with a machine at a given IP address within the network, and the speed of the network connection.
Page 47: Trace Route
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER TIP: If the machine cannot be contacted, be sure the ping feature on that machine is turned on. NOTE: To ping another IP address, click the Back button in your browser window, then click the Clear button in the Ping frame, and follow the procedures documented in this sub-section.
Page 48 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Fig. 1:2-11 Trace Route results As indicated by the results for the sample entry, the packet made 30 hops. For each line in the report, the hop number displays, followed by the IP address or host name;...
Page 49: Snmp Screen
ER's Internet reporting on a network. Fig. 1:2-12 SNMP screen The following aspects of the ER are monitored by SNMP: data traffic sent/received by a NIC, CPU load average at a given time interval, amount of free disk space for each disk partition, time elapse since the box was last rebooted, and the amount of memory currently in usage.
Page 50: Enable Snmp
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Enable SNMP The Monitoring mode is “Off” by default. To enable SNMP, click Enable in the Monitoring Mode frame. As a result, all elements in this window become activated. Set up Community Token for Public Access Enter the password to be used as the Community token for public access.
Page 51: Server Menu
Synchronization sub-section in the R3000 User Guide for more information about setup modes. An additional option for Consolidated Mode Setting is available on a consolidated ER Server (CER). See Consolidated ER: Consolidated Mode Setting screen for details on how to configure this option.
Page 52: Backup Screen
ER Server. Please follow the advice in this section to ensure your ER Server is properly maintained in the event that data is lost and back up procedures need to be performed to recover data.
Page 53 This policy should include frequent, remote backups, such that raw logs and ER database files are avail- able for restoration without relying on the ER’s hard drives. In general, recovery plans involve (i) restoring the most...
Page 54: Set Up/Edit External Backup Ftp Password
ONFIGURING THE ERVER Set up/Edit External Backup FTP Password In order to back up the ER Server’s database to a remote server, an FTP account must be established for the remote server. NOTE: In the External Backup FTP Account frame, the login name that will be used to access the remote server displays in the Username field.
Page 55: Perform A Remote Backup
WARNING: 8e6 Technologies recommends that you do not perform other functions on the ER Server until the backup is complete. The time it will take to complete the backup depends on the size of all tables being saved.
Page 56: Perform A Restoration To The Er Server
ER Server. NOTE: The amount of time it will take to restore data to the ER Server depends on the combined size of all database tables being restored. 8e6 Technologies recommends that you do not perform other functions on the ER Server until the restoration is complete.
Page 57: Self Monitoring Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Self Monitoring screen The Self Monitoring screen displays when the Self-Moni- toring option is selected from the Server menu. This screen is used for setting up and maintaining e-mail addresses of contacts who will receive automated notifications if prob- lems occur with the network.
Page 58: View A List Of Contact E-Mail Addresses
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View a List of Contact E-Mail Addresses If this feature is currently activated, the e-mail address of the Master Administrator displays on this screen, along with any other contacts set up as Choice one - four.
Page 59: Smtp Server Setting Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER SMTP Server Setting screen The SMTP Server Setting screen is used for entering settings for the Simple Mail Transfer Protocol that will be used for sending email alert messages to specified adminis- trators.
Page 60: Verify Smtp Settings
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 3. By default, the Email queue size is 50. This can be changed to specify the maximum number of requests that can be placed into the queue awaiting an available outbound connection.
Page 61: Server Status Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 3. Click OK to close the pop-up box and to process your request. If all SMTP settings are accepted, the test email should be received at the specified address. Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu.
Page 62: View The Status Of The Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the Status of the Server The Product Version number of the software displays at the top of the screen, along with the date that software version was implemented. Status information displays in the following sections of this screen: •...
Page 63: Secure Access Screen
The Secure Access screen displays when the Secure Access option is selected from the Server menu. This screen is primarily used by 8e6 Technologies technical support representatives to perform maintenance on your Server, if your system is behind a firewall that denies access to your Server.
Page 64: Activate A Port To Access The Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Activate a Port to Access the Server 1. After the administrator at the customer’s site authorizes you to use a designated port to access their Server, enter that number at the Port # field.
Page 65: Terminate A Port Connection
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Terminate a Port Connection 1. After maintenance has been performed on the customer’s Server, select the active port number from the list box by clicking on it. 2. Click the Stop button to terminate the port connection.
Page 66: Software Update Screen
Update option is selected from the Server menu. This screen is used for updating the Server with software updates supplied by 8e6 Technologies, and for viewing a list of software updates that are available and/or previously installed on the Server.
Page 67: View Installed Software Updates
ERVER View Installed Software Updates Any software update previously installed on the Server displays in the ER Patch History frame. For each installed software update, the Date installed (YYYY/MM/DD), and software update Name and Description display. Uninstall the Most Recently Applied Software Update In the ER Patch History frame, the most recently applied software update can be unapplied by clicking Undo.
Page 68: Install A Software Update
NOTES: Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update, and that port 8084 is open on your network. In the ER Patch Updates frame, two buttons are available: README and Apply Now. README: 1.
Page 69 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Apply Now: 1. Click Apply Now to open a dialog box containing infor- mation about the software release: Fig. 1:2-23 Software update dialog box 2. Click Yes to open the EULA dialog box: Fig.
Page 70 4. To determine whether the software update has been successfully applied, click the hyperlink (“here”) beneath the ER Patch History frame in the Software Update screen to open the Patch Log window: Fig. 1:2-25 Patch Log window 5.
Page 71: Software Update Setting Screen
The Software Update Setting screen displays when the Software Update Setting option is selected from the Server menu. This screen is used for configuring the ER Server to receive software updates. NOTE: This screen is only available if the R3000 unit is set up in the Stand Alone mode.
Page 72: Specify Proxy Settings
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Specify Proxy Settings 1. In the Proxy Setting frame, by default “Disable” is selected. Click “Enable” if the server is in a proxy server environment. 2. In the Proxy Server field, enter the host name of the proxy server.
Page 73: Shut Down Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu. This screen is used to restart or shut down the Server’s software or hardware.
Page 74: Perform A Server Action
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER When the Server is running again, these files are FTPed to the Server. • Shut Down the Server’s Hardware - The Shutdown Hardware option should only be selected if the Server’s hardware must be completely shut down—for example, if...
Page 75: Web Client Server Management Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu. This screen is used for enabling specified Web Client Server features.
Page 76: Restart The Web Client Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Restart the Web Client Server In the Restart Web Client Server frame, click Restart to restart the Web Client server. As a result of this action, a screen displays with the following message: “The Web Client Server will restart in a few minutes.”...
Page 77: Hardware Failure Detection Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Hardware Failure Detection screen If using an ERH, HL, or SL unit, the Hardware Failure Detec- tion screen displays when the Hardware Failure Detection option is selected from the Server menu. This screen is used for showing the status of each drive on the RAID server.
Page 78 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER If any of the hard drives has failed, the message “FAIL” displays for the corresponding drive number listed at the right of the screen, and instructions for replacing the hard drive display below: 1.
Page 79: Consolidated Er: Consolidated Mode Setting Screen
Server menu. This screen is used for adding, modifying, or removing information about an ER unit on the network designated to be a remote ER to this CER. Fig. 1:2-30 Consolidated Mode Setting screen View Remote ER Settings...
Page 80: Add A Remote Er
ONFIGURING THE ERVER Add a Remote ER 1. By default “Add new ER” is selected in the Current ER boxes list box. If this choice is not selected, make this selection. 2. Type in a Name for this remote ER Server.
Page 81: Edit Settings For A Remote Er
3. Click OK to close the pop-up box. Edit Settings for a Remote ER 1. Select the remote ER from the Current ER boxes list box to display the remote ER’s Name, IP Address, and Port number in the fields below.
Page 82: Database Menu
Display Setting, Elapsed Time, Page Definition, Tools, Expi- ration, Optional Features, and User Group Import. NOTE: On a consolidated ER (CER), only the following options are available: Tools, Expiration, Optional Features, and User Group Import. Some of these screens differ on the CER.
Page 83 Client when logging a user’s Internet activity. NOTE: This option is not available in a consolidated ER. Fig. 1:2-33 User Name Identification screen with IP.ID activated As the administrator of the Server, you have the option to either enable or disable this feature for logging users’...
Page 84 Be sure the time zone specified for the ER is the same for each Web access logging device the ER uses. Failure in executing this setup will cause inconsistencies when users’ logging times are reported, especially if IP.ID is activated.
Page 85: View The User Name Identification Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the User Name Identification screen If user name identification is enabled, specified IP.ID criteria displays, and IP, Machine, and Username frames will be populated if entries were previously made in them.
Page 86: Deactivate User Name Identification
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 4. In the IP/Machine/Username to ignore list boxes, enter all IP addresses, machine names, and/or usernames the Server should disregard when identifying users. Each entry should be made in a separate row.
Page 87: Username Display Setting Screen
This screen is used for configuring the user- name format imported from raw logs and customizing the username format that displays in reports. NOTE: This option is not available in a consolidated ER. Fig. 1:2-34 Username Display Setting screen ECHNOLOGIES...
Page 88: View The Current Username Display Setting
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the Current Username Display Setting In the Current Username Display Setting frame, the current username format displays—if previously entered in the Display username field and saved on this screen.
Page 89 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 4. Click Add to include your selection in the Display user- name field below. NOTE: Follow steps 3 and 4 for each field to be added to the Display username field below. Each additional selection added to the display name is preceded by a backslash ( \ ).
Page 90: Page View Elapsed Time Screen
Web site, and the number of times the user accesses that site. NOTE: This option is not available in a consolidated ER. Fig. 1:2-35 Page View Elapsed Time screen Establish the Unit of Elapsed Time for Page Views 1.
Page 91: Elapsed Time Rules
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Elapsed Time Rules Each time a user on the network accesses a Web site, this activity is logged as one or more visit(s) to that site. The amount of time a user spends on that site and the number of...
Page 92: Page Definition Screen
Database menu. This screen is used for specifying the types of pages to be included in the detail report for Page searches. NOTE: This option is not available in a consolidated ER. Fig. 1:2-36 Page Definition screen View the Current Page Types The Current page types list box contains the extensions of page types to be included in the detail report.
Page 93: Remove A Page Type
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Remove a Page Type To remove a page type from the detail report: 1. Select the page extension from the Current page types list box. 2. Click Remove. 3. Click Apply.
Page 94: Tools Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Tools screen The Tools screen displays when the Tools option is selected from the Database menu. This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application.
Page 95: View Diagnostic Reports
• db Backup - This log provides information about the MySQL backup/restore operation. • db Control - This log shows a list of actions performed by the ER process when processing log files. ECHNOLOGIES NTERPRISE EPORTER...
Page 96 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • db Expiration - This log includes information about expiring data on the Server. • db Expire Summary - This log provides a list of data expiration from summary tables.
Page 97 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Patch Log - This log gives information about applied software updates. • MYSQL Log - This log provides information pertaining to the MySQL server. • Error Entry - R2k - This log displays a list of R2000 query errors.
Page 98: Expiration Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Expiration screen The Expiration screen displays when the Expiration option is selected from the Database menu. This screen shows statistics on the amount of data currently stored on the Server box, and provides an estimated date when that data will expire.
Page 99: Expiration Screen Terminology
ONFIGURING THE ERVER NOTES: On a consolidated ER (CER), several of the statistics shown in a standard ER are not included since this information is not pertinent to the CER. Though the database is backed up automatically each day, under certain circumstances you may need to perform a manual backup to the internal backup drive, and then save this data off site.
Page 100: Expiration Rules
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Expire - pertains to the action of dropping data from the Server when there is no room left on the hard drive for additional storage. When the hard drive reaches its...
Page 101: View Data Storage Statistics
Server, using the same format as in the second line of data. NOTE: This field does not display on a consolidated ER. • Total number of live week(s) - the number of weeks represented in the live data date scope.
Page 102 ECTION HAPTER ONFIGURING THE ERVER NOTE: This field does not display on a consolidated ER. • Current archive data (yearweekno/date scope) - the range of dates and times of archive data currently stored on the Server. The first line displays the range of year(s) and weeks in the YYYYWW format, where “Y”...
Page 103 Change Settings section of this screen. NOTE: This field does not display on a consolidated ER. • Last 8 weeks hits/day average - the average number of hits on the Server per day, based on the last eight weeks of data stored on the Server.
Page 104: Change Data Storage Settings
Estimated total week(s) of archive data field. NOTE: This field does not display on a consolidated ER. • Estimated number of week(s) until next expiration - the number of weeks from this week that data on the Server will expire.
Page 105 HAPTER ONFIGURING THE ERVER • On a standard ER, the Estimated total week(s) of live data and Estimated total week(s) of archive data display in the fields beneath the Calculate button. • On a consolidated ER, the Estimated weeks to store data displays in the field above the Calculate button.
Page 106: Optional Features Screen
Adminis- trator console and/or Web Client (see Fig. 1-2:39). NOTES: Optional features can be enabled or disabled at any time. On a consolidated ER, the Search String Reporting and Object Count options are not available. ECHNOLOGIES...
Page 107 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Fig. 1:2-39 Optional Features screen ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 108: Enable Search String Reporting
Google, Bing, Yahoo!, MSN, AOL, Ask.com, YouTube.com, and MySpace.com. NOTE: This feature is not available on a consolidated ER. 1. Click the radio button corresponding to “ON” to let search string entries display in drill down reports.
Page 109: Enable Wall Clock Time
Clock Time, and scheduled custom reports will include Web page hits only, or both Web page and object hits. Objects include images, graphics, multimedia items, and text item object files. NOTE: This feature is not available on a consolidated ER. ECHNOLOGIES NTERPRISE EPORTER...
Page 110: Enable, Configure Password Security Option
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER WARNING: If “Pages only” is selected, all records of objects accessed by end users will be lost for the time period in which this option was enabled. Even if there were objects accessed by end users during that time period, zeroes (“0”) will display for...
Page 111 Failed Password Attempts Timespan (in minutes) field before being locked out of the ER application. NOTE: The maximum number of failed attempts that can be entered is 10.
Page 112 Allowable Number of Failed Password Attempts field— before being locked out of the ER application. NOTE: The maximum number of minutes that can be entered is 1440.
Page 113: User Group Import Screen
Group Import option is selected from the Database menu. This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server, for performing a user group import on demand, and for viewing on demand user group import criteria.
Page 114: Import User Groups
Import User Groups NOTE: R3000 IP fields are populated by default if one or more R3000 servers are connected to this ER server. 1. Specify the R3000 IP address of each R3000 to send LDAP user group membership data to this ER.
Page 115: Technical Support / Product Warranties
ECHNICAL UPPORT RODUCT ARRANTIES Technical Support For technical support, visit 8e6 Technologies’ Technical Support Web page at http://www.m86security.com/ support/ or contact us by phone, by e-mail, or in writing. Hours Regular office hours are from Monday through Friday, 8 a.m. to 5 p.m. PST.
Page 116: Office Locations And Phone Numbers
ECHNICAL UPPORT RODUCT ARRANTIES ECHNICAL UPPORT Office Locations and Phone Numbers 8e6 Technologies Corporate Headquarters (USA) 828 West Taft Avenue Orange, CA 92865-4232 Local 714.282.6111 714.282.6116 Domestic US 1.888.786.7999 International +1.714.282.6111 8e6 Technologies Taiwan 7 Fl., No. 1, Sec. 2, Ren-Ai Rd.
Page 117: Support Procedures
ECHNICAL UPPORT RODUCT ARRANTIES ECHNICAL UPPORT Support Procedures When you contact our technical support department: • You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly. • If your issue needs to be escalated, you will be given a ticket number for reference, and a senior-level technician will contact you to resolve the issue.
Page 118: Product Warranties
ARRANTIES Product Warranties Standard Warranty 8e6 Technologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year (the “Warranty Period”) from the date of delivery. This standard Warranty Period applies to both new and refurbished equip- ment for a period of one year from the delivery date.
Page 119: Technical Support And Service
ARRANTIES RODUCT ARRANTIES Technical Support and Service 8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation. 8e6 Technologies provides after-hour emergency support to 8e6 Technologies server customers. An after hours technician can be reached by voice line.
Page 120: Extended Warranty (Optional)
If parts are discontinued from production during the Warranty Period, immediate replacement product(s) or hardware parts will be available for exchange with defective parts from 8e6 Technologies’ local reseller or distributor. Extended Technical Support and Service Extended technical support is available to customers under a Technical Support Agreement.
Page 121: Appendices Section
Server to function in the activated mode. Administrator Console After logging on the Server, the ER Status pop-up box opens to inform you that the ER unit is currently in the eval- uation mode: Fig. A-1 ER Status pop-up box The Server will store data for the period specified in the pop- up box: “EVALUATION MODE - MAX DATA STORAGE ‘X’...
Page 122 PPENDICES ECTION PPENDIX You have the option to either use the ER unit in the evalua- tion mode, or change the evaluation mode in one of two ways—by extending the evaluation period, or by activating the unit so that it can be used in the activated mode.
Page 123: Use The Server In The Evaluation Mode
Use the Server in the Evaluation Mode To use the unit in the evaluation mode, click the "X" in the upper right corner of the ER Status pop-up box to close it. Expiration screen In the evaluation mode, the Expiration screen can only be used for viewing data storage statistics, and not for modi- fying data storage capacity criteria.
Page 124: Change The Evaluation Mode
There are two ways to change the evaluation mode from the Administrator console: • in the ER Status pop-up box (see Fig. A-1), click Change Evaluation Mode • in the Evaluation screen, click the link (“here”) in the message at the top of the screen: “Please click here to...
Page 125: Activation Page
1. In the Activation Page pop-up box, the Hostname of the Server, IP address, and Mac Address (Media Access Control address) display. 2. Call 8e6 Technologies at either 714-282-6111 or 1-888- 786-7999, and speak to a technical support representa- tive about changing the evaluation mode.
Page 126 PPENDICES ECTION PPENDIX 4. Click Activate to display the confirmation message in the Activation Page pop-up box: • If extending the evaluation period for the unit, the following message displays: “It is now in evaluation mode (‘X’ weeks)!” in which ‘X’ represents the number of weeks in the new evaluation period.
Page 127: Disable Pop-Up Blocking Software
PPENDICES ECTION PPENDIX Appendix B Disable Pop-up Blocking Software A user with pop-up blocking software installed on his/her workstation will need to disable pop-up blocking in order to use the Client. This appendix provides instructions on how to disable pop- up blocking software for the following products: Yahoo! Toolbar, Google Toolbar, AdwareSafe, and Windows XP Service Pack 2 (SP2).
Page 128 PPENDICES ECTION PPENDIX 2. Choose Always Allow Pop-Ups From to open the Yahoo! Pop-Up Blocker dialog box: Fig. B-2 Allow pop-ups from source 3. Select the source from the Sources of Recently Blocked Pop-Ups list box to activate the Allow button. 4.
Page 129: Google Toolbar Pop-Up Blocker
PPENDICES ECTION PPENDIX Google Toolbar Pop-up Blocker Add the Client to the White List To add the Client to the white list so that it will always be allowed to pass, go to the Google Toolbar and click the # blocked icon: Fig.
Page 130: Adwaresafe Pop-Up Blocker
PPENDICES ECTION PPENDIX AdwareSafe Pop-up Blocker Disable Pop-up Blocking AdwareSafe’s SearchSafe toolbar lets you toggle between enabling pop-up blocking (# popups blocked) and disabling pop-up blocking (Popup protection off) by clicking the pop- up icon. 1. In the IE browser, go to the SearchSafe toolbar and click the icon for # popups blocked to toggle to Popup protec- tion off.
Page 131: Windows Xp Sp2 Pop-Up Blocker
PPENDICES ECTION PPENDIX Windows XP SP2 Pop-up Blocker This sub-section provides information on setting up pop-up blocking and disabling pop-up blocking in Windows XP SP2. Set up Pop-up Blocking There are two ways to enable the pop-up blocking feature in the IE browser.
Page 132: Use The Ie Toolbar
PPENDICES ECTION PPENDIX Use the IE Toolbar In the IE browser, go to the toolbar and select Tools > Pop- up Blocker > Turn On Pop-up Blocker: Fig. B-6 Toolbar setup When you click Turn On Pop-up Blocker, this menu selec- tion changes to Turn Off Pop-up Blocker and activates the Pop-up Blocker Settings menu item.
Page 133: Add The Client To The White List
PPENDICES ECTION PPENDIX Add the Client to the White List There are two ways to disable pop-up blocking for the Client and to add the Client to your white list. Use the IE Toolbar 1. With pop-up blocking enabled, go to the toolbar and select Tools >...
Page 134: Use The Information Bar
PPENDICES ECTION PPENDIX Use the Information Bar With pop-up blocking enabled, the Information Bar can be set up and used for viewing information about blocked pop- ups or allowing pop-ups from a specified site. Set up the Information Bar 1. Go to the toolbar and select Tools > Pop-up Blocker > Pop-up Blocker Settings to open the Pop-up Blocker Settings dialog box (see Fig.
Page 135 PPENDICES ECTION PPENDIX 3. Click Yes to add the Client to your white list and to close the dialog box. NOTE: To view your white list, go to the Pop-up Blocker Settings dialog box (see Fig. B-7) and see the entries in the Allowed sites list box.
Page 136: Raid Maintenance
Part 1: Hardware Components The ER “H”, “SL”, and “HL” RAID server contains four hard drives, two power supplies, and five sets of dual cooling fans (10 in total). These components are depicted in the diagram below: Fig.
Page 137: Part 2: Server Interface
PPENDICES ECTION PPENDIX Part 2: Server Interface LED indicators in SL and HL units On an “SL” and “HL” unit, the following LED indicators for software and hardware status monitoring display on the left side of the front panel: • LOG = Log Download Status •...
Page 138 PPENDICES ECTION PPENDIX LED Indicator Chart Below is a chart of LED indicators in the “SL” and “HL” unit: Color Condition Description Indicator Green Downloading a log No log download detected RAID Green RAID mode enabled and running RAID mode is inactive Hard drive fault or failure Green Database is active...
Page 139: Front Control Panels On H, Sl, And Hl Units
PPENDICES ECTION PPENDIX Front control panels on H, SL, and HL units Control panel buttons, icons, and LED indicators display on the right side of the front panel. The buttons let you perform a function on the unit, while an LED indicator corresponding to an icon alerts you to the status of that feature on the unit.
Page 140 PPENDICES ECTION PPENDIX Overheat/Fan Fail (icon) – This LED is unlit unless the chassis is overheated. A flashing red LED indicates a fan failure. A steady red LED (on and not flashing) indicates an overheating condi- tion, which may be caused by cables obstructing the airflow in the system or the ambient room tem- perature being too warm.
Page 141: Rear Panels On H And Hl Units
PPENDICES ECTION PPENDIX Rear panels on H and HL units UID (LED indicator) – On the rear of the “H” or “HL” chassis, to the left of the power supplies, a steady blue UID LED indi- cator displays when the UID button on the control panel is pressed.
Page 142: Part 3: Troubleshooting
PPENDICES ECTION PPENDIX Part 3: Troubleshooting The text in this section explains how the server alerts the administrator to a failed component, and what to do in the event of a failure. Hard drive failure Step 1: Review the notification email If a hard drive fails, a notification email is sent to the admin- istrator of the server.
Page 143: Step 2: Verify The Failed Drive In The Admin Console
PPENDICES ECTION PPENDIX Step 2: Verify the failed drive in the Admin console The Hardware Failure Detection screen in the Administrator console is accessible via the Server > Hardware Failure Detection menu selection: Fig. C-2 Hardware Failure Detection screen The Hardware Failure Detection screen displays the current RAID Array Status for the four hard drives (HD 1, HD 2, HD 3, and HD 4) in text that appears at the right of the screen.
Page 144: Step 3: Replace The Failed Hard Drive
PPENDICES ECTION PPENDIX Before taking any action in this screen, proceed to Step 3. Step 3: Replace the failed hard drive After verifying the failed hard drive in the Administrator console, go to the server to replace the drive. Press the red release button to release the handle on the carrier, and then extend the handle fully and pull the carrier out towards you.
Page 145: Step 4: Rebuild The Hard Drive
Step 5: Contact Technical Support Contact Technical Support to order a new replacement hard drive and for instructions on returning your failed hard drive to 8e6 Technologies. Power supply failure Step 1: Identify the failed power supply The administrator of the server is alerted to a power supply failure on the chassis by an audible alarm and an amber power supply LED—or an unlit LED—on the front and rear...
Page 146: Step 3: Replace The Failed Power Supply
Step 4: Contact Technical Support Contact Technical Support to order a new replacement power supply and for instructions on returning your failed power supply to 8e6 Technologies. ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR...
Page 147: Fan Failure
Technical Support for an RMA (Return Merchandise Authorization) number and for instructions on returning the unit to 8e6 Technologies. A steady red LED (on and not flashing) indicates an over- heating condition, which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm.
Page 148 PPENDICES ECTION PPENDIX ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 149: Index
Box Mode screen 21 button, terminology 4 checkbox, terminology 4 Client 1 diagnostic reports 85 evaluation mode 111 troubleshoot problems 84 User Guide 9 components 10 consolidated ER 14 Consolidated Mode 14 Consolidated Mode Setting screen 69 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 150 NDEX Conventions 3 data storage setup 88 Database Menu 72 database status logs 84 Date Scope Expiration screen 88 diagnostic reports 84 Diagnostics 35 dialog box, terminology 4 disable pop-up blockers 117 Elapsed Time 80 expiration 90 Expiration screen 88 expire data from Server 88 passwords 100...
Page 151 NDEX HTTPS 8 install Server patch 58 Internet Explorer 11 IP.ID 72 LDAP 103 LED indicators 127 Linux OS 10 list box, terminology 5 live data setup on Server 88 terminology 89 Locked-out Accounts and IPs screen 26 lockout 101 database status 85 off the Server 18 on the Server 13...
Page 152 NDEX Object Count 99 Optional Features screen 96 Page Count 99 Page Definition screen 82 Page View Elapsed Time screen 80 password create for Administrator GUI 16 create for remote server’s FTP account 44 security option 100 patch Server 56 unapply 57 Ping 36 pop-up blocking, disable 117...
Page 153 NDEX elapsed time 81 expiration 90 Safari 11 screen, terminology 6 Search String Reporting 98 Secure Access screen 53 Self Monitoring screen 47 Server add, maintain routers 30 download patch 56 perform manual backup 44 restart 63 restore data from previous backup 46 set time 32 set up IP addresses 28 shut down 63...
Page 154 NDEX update NTP server settings 33 routing table 31 Server software 56 User Group Import screen 103 User Name Identification screen 72 Username Display Setting screen 77 view diagnostic reports 85 Wall Clock Time 99 Web Client Server Management screen 65 window, terminology 7 workstation requirements 11 ECHNOLOGIES...

8e6 Technologies ER User Manual

Chapter 1: Accessing the Server

Chapter 2: Configuring the er Server

Appendix A

Appendix B

Appendix C

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