Warranty - Project EV EVA-07S-SE-C User Manual

Warranty

7KW
5 Year Warranty Statement for ATESS EV AC/DC Chargers
Authorized Warranty Installer
（valid from 1st December 2020）
(These warranty terms are only applicable to UK consumers only for the ATESS EV chargers,
bought through the authorized repair and installation partner)
Welcome to Project EV and ATESS, and thanks for choosing our Electric Vehicle charge point.
All our products are backed by a 5-year warranty (3-years parts and labour plus 2 years parts) giving you years of
trouble-free charging.
However, in the unfortunate circumstances where something does go wrong, we are here to help and get you up
and running as soon as possible.
Electric vehicles are changing all the time and even what appears to be the same manufacturer, model and year
can have different battery and software configurations, we understand this can be frustration but sometimes the
problem can lie with the vehicle and manufacturer.
With this in mind, we have developed a product that allows our company to make changes remotely and update
chargers to keep them running at their optimum and in step with the latest electric vehicles on the road.
All we ask is that you follow the process below and make a number of small checks prior to calling or email the
team.
• It sounds obvious but check the emergency stop button has not been activated.
• Check the RCD on the unit.
• Check the consumer unit in the property.
• Check all cables are installed correctly and are not loose or have been damaged.
• Check power cable to the vehicle.
• Check the manufacturers charging guidelines (doors may need to be locked and the vehicle alarmed etc.)
• Make sure the vehicle software is the latest version, please refer to the manufacturer
guidelines.
• Please make sure the charger is online – we will not be able to remotely access or diagnose
faults if it is not.
• Call 0800 599 9582
• Email enquiries@projectev.co.uk please take pictures or videos
• If we cannot diagnose the fault we will aim to get an engineer to your charge point location
to rectify your problem with a replacement or fix the issue (we will not call out to solve or fix
Wi-Fi or connectivity problems, please refer to your original installer.
1. Warranted Products
This 5 Year limited warranty shall only apply to EV Chargers AC/DC only installation up to 300kW installed and
provided by an Authorized 5 Year Warranty Installer.
2. 5 Year Limited Warranty
A. 5 years Limited Product Warranty
ATESS warrants its EV chargers, known as 'ATESS Products' here after including factory assembled charger
sockets, charger plug and cables, if any, to be free from defect in materials and workmanship which would impact
the functionality of the product under normal application, installation, use and service conditions.
The duration of this limited warranty is for life from the date of delivery in the original packing to the first customer
(CUSTOMER) of the ATESS products, or latest 6 months after manufacturing date, the earlier time between the
two.
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