Warranty Programs; Flat-Rate Program; Warranty Parts For Repair; E-Tag - Canon imageRUNNER ADVANCE DX C3800 Series Service Manual

Canon
C. Warranty Programs
Please refer to the "Warranty Programs" section on the
Website to review the details of the warranty programs and offerings described
in this section.
1.

Flat-Rate Program

The Flat-Rate Program provides a flat-rate credit to Canon USA's full-line
dealers as compensation for warranty expenses that they may incur.
2.

Warranty Parts for Repair

The APRFs (Authorized Parts Repair Facilities) are authorized by Canon
USA to repair circuit boards for various Canon products. The APRF
program is designed to help your dealership reduce service costs by
having circuit boards repaired instead of purchasing brand new boards.
3.

e-Tag

e-Tag is an electronic, limited-warranty claim form that is completed
online, printed out, and accompanied by the original defective part or
defective drum that is being returned to the Warranty Control Section for
warranty compensation.
4.

Parts Support Program

The Parts Support Program is designed to help reduce the service costs
for controllers. By participating in the Parts Support Program, your
dealership is not required to stock expensive parts.
imageRUNNER ADVANCE DX C3800 Series Service Guide
Revision 4
imageRUNNER ADVANCE DX C3800 Series Service Guide
e-Support Center
March 2023
Page 74