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TROUBLESHOOTING
Observation
Steam mop does
not work (LED not
lit)
LED lit but not
steam produced
Steam production
is weak or
intermittent
Water is emitted in
addition to steam
Rattling sound
Potential cause / solution
Is the plug fully inserted into the mains socket and
switched on?
Do you have a power cut?
Is the water reservoir empty?
Does the steam mop need to be descaled?
The steam nozzle may have become blocked. If this
occurs a small wire (e.g. paper clip) may be inserted into
the nozzle at the base of the body when the item is cold
and disconnected from the mains.
If the water filter clogged or discolored?
The weighted ball inside of the steam mop may have
become stuck. Give the mop a gentle shake.
Steam dial is set at low
Steam mop may require descaling
The steam control is set to MAX and this is normal. Lower
steam setting.
This is due to the weighted ball moving inside the water
tank and is intentional. If the sound increases it is usually
a sign the water reservoir is almost empty.
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