Advantech ITA-460 Series User Manual page 3

Technical Support and Assistance
1. Visit the Advantech website at http://support.advantech.com to obtain the latest
product information.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before calling:
– Product name and serial number
– Description of your peripheral attachments
– Description of your software (operating system, version, application software,
etc.)
– A complete description of the problem
– The exact wording of any error messages
A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for a labora-
tory or factory floor, you can be assured that your product will provide the reliability
and ease of operation for which the name Advantech has come to be known. Your
satisfaction is our primary concern. Below is a guide to Advantech's customer ser-
vices. To ensure you get the full benefit of our services, please follow the instructions
carefully.
Technical Support
We want you to get the best performance possible from your products. If you encoun-
ter technical difficulties, we are here to help. You can find answers to the most fre-
quently asked questions in your product documentation. These answers are typically
a lot more detailed than the ones provided over the phone.Therefore, please consult
this manual first.
If you still cannot find the answer, gather all the information or questions that apply to
your problem, and with the product close at hand, call your dealer. Our dealers are
well trained and ready to give you the support you need to get the most from your
Advantech products. In fact, most problems reported are minor and can be easily
solved over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice about application requirements or spe-
cific information regarding the installation and operation of any of our products.
iii ITA-460 User Manual