Chapter 5. Troubleshooting; Does Not Function Properly - RTI RP-1 Operations & Installation Manual

Chapter 5. Troubleshooting

If you are having problems with your RP-1 Remote
Control Processor, please read these troubleshooting tips
and frequently asked questions before contacting technical
support.
If you continue to have problems, see Chapter 6 for more
information on contacting RTI technical support.
RP-1 DOES NOT FUNCTION PROPERLY
Verify that the USB cable is removed from either the
!
RP-1 or the PC. The RP-1 will not function normally
while there is an active USB connection with a PC.
! Verify the RP-1 is receiving a valid signal. The RF
DATA LED should flash green when a valid signal is
present.
Make sure the original factory power supply is
!
plugged into a known good, non-switched outlet and
the connector is seated properly on the RP-1. The
+12VDC LED should be turned on.
! Verify the button on the remote is programmed to
output system trigger codes. Also verify that the
programmed Zone ID matches the RP-1.
Try re-programming both the RP-1 and the remote
!
control to make sure the programming is up-to-date
(i.e."in sync") in each of them.
Make sure the RP-1 is mounted away from strong
!
electro-magnetic energy sources.
Make sure you are using known good IR emitters, and
!
they are attached to the correct location on the device
being controlled.
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