Chapter 5 - Troubleshooting - RTI ZRP-6 Installation And Operation Manual

CHaPteR 5 | tROublesHOOtInG
If you are having problems with your ZRP-6 Remote Control Processor,
please read the information below before contacting technical support.
If you continue to have problems, see Chapter 6 for more information on
contacting RTI technical support.
ZRP-6 dOes nOt FunCtIOn PROPeRlY
Verify that the USB cable is removed from either the ZRP-6 or the
PC. The ZRP-6 will not function normally while there is an active USB
connection with a PC.
Verify the ZRP-6 is receiving a signal from an attached IR or RF
receiver. The Signal In LED should flash when a signal is present.
Make sure the original factory power supply is plugged into a known
good, non-switched outlet and the connector is seated properly on the
ZRP-6. The Power LED should be turned on.
Verify the button on the remote is programmed to output system
trigger codes. Also verify that the programmed output method (IR or
RF) matches the receiver being used.
Try re-programming both the ZRP-6 and the remote control to make
sure the programming is up-to-date (i.e."in sync") in each of them.
Make sure the IR or RF receiver wire is attached to the ZRP-6 properly.
Make sure the IR or RF receiver is mounted away from strong electro-
magnetic energy sources.
Make sure you are using known good IR emitters, and they are
attached to the correct location on the device being controlled.
POWeR sensOR mOdules aRe nOt FunCtIOnInG
Verify that the modules are programmed to use the correct output
port and the proper conditional statement is used in the Integration
Designer software.
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Make sure you are using a known good IR emitter, and it is attached to
the correct location on the device being controlled.
ZRP-6 usb PROGRammInG PORt dOes nOt WORK
Verify that your PC is using Windows XP
Designer software requires a USB device driver that may not be
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installed on earlier versions of Windows
ZRP-6 etHeRnet PROGRammInG dOes nOt WORK
Make certain that you have downloaded the IP address settings from
Integration Designer
Ethernet programming port.
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via the USB cable before attempting to use the
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It's Under Control
or higher. The Integration
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.
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