IBM x3250 M2 Problem Determination And Service Manual page 198

Table 10. DSA diagnostic messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 3, "Parts listing, Types 4190, 4191 and 4194 server," on page 31 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
215-801-xxx Optical drive
180
IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide
Test State
Self-Test Aborted
Description Action
Unable to
1. Make sure that the DSA code is at the
communicate with
latest level. For the latest level of DSA
the device driver.
code, go to http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
2. Run the test again.
3. Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the cable
if it is damaged.
4. Run the test again.
5. For additional troubleshooting
information, see the "Troubleshooting
CD and DVD drive issues" site at
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is
at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD section
for this component. For the latest level
of firmware, go to http://www.ibm.com/
support/docview.wss?uid=psg1
MIGR-4JTS2T and select your system
to display a matrix of available
firmware.
8. Run the test again.
9. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.