Limited Warranty Terms; This Limited Warranty Does Not Cover; Shipping Damage - Velotric Thunder 1ST Manual

Limited Warranty Terms

All Velopower, Inc. ebikes (the "ebike"), and their individual Covered Components (as defined
herein), are protected against all manufacturing defects in material or workmanship for one (1)
year after receipt of the ebike by the customer (the "Warranty Period"). This Limited Warranty is
only applicable to United States ebike purchases (purchases in Canada and the European Union
shall be subject to their respective warranty terms) and in accordance with the following terms:
■ Only the original owner of an ebike purchased from Velopower, Inc.'s online or physical
storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt
of the ebike and shall end immediately upon the end of the Warranty Period or any sale or
transfer of the ebike to another person, and under no circumstances shall the Limited Warranty
apply to any subsequent owner or other transferee of the ebike.
■ The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery
(the "Battery"), frame, forks, battery, motor, motor controller, LED display, throttle, brake, front
light, rear light and charger (each a "Covered Component").
■ The Covered Components are warranted to be free of defects in materials and/or workmanship
during the Warranty Period.

This Limited Warranty Does Not Cover

■ Normal wear and tear of any Covered Component (as mentioned above).
■ Consumables or normal wear and tear parts (including without limitation tires, tubes, brake
pads, cables and housing, grips, chain and spokes).
■ Any damage or defects to Covered Components resulting from failure to follow instructions
in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use,
alterations, modification, improper assembly, installation of parts or accessories not originally
intended or compatible with the ebike as sold, operator error, water damage, extreme riding,
stunt riding, or improper maintenance.
■ For the avoidance of doubt, Velopower, Inc. will not be liable and/or responsible for any damage
caused by use, speed unlock, hardware or software modifications, failure or loss caused by any
unauthorized service or use of unauthorized parts.
■ The Battery is not warranted from damage resulting from power surges, use of an improper
charger, improper maintenance or other such misuse, normal wear or water damage.
■ Any products sold by Velopower, Inc. that is not an ebike.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT
IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF
VELOPOWER, INC.
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Shipping Damage

Damage to a Covered Component during shipping is not covered by this Limited Warranty, but
Velopower, Inc. will replace such damaged Covered Components if you:
■ Notify Velopower, Inc. of a Covered Component damaged in the shipping process within thirty
(30) days of your receipt of the ebike;
■ Provide Velopower, Inc. with a dated picture of the damaged Covered Component;
■ Return all original packaging and paperwork included with the ebike;
■ Note any immediately recognizable damage prior to signing off on the shipment on the
shipper's Bill of Lading.
Shipping damage claims are very time-sensitive and it is your responsibility to immediately
inspect the ebike for damage upon receipt.
If you choose to set up your own shipping method, such as use of a freight forwarder or other
similar service, Velopower, Inc. will not replace any Covered Components damaged during such
shipping processes.
The warranty policy might be updated or revised without notice, please visit www.velotricbike.com
to get the latest version of the warranty policy.
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