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WELCOME! Thank you for purchasing a Velotric product. We are delighted that another person has decided to discover (or rediscover) the joy of riding. Just one thing before your ride: read this owner’s manual and ensure that you’re ready for a safe and comfortable ride. Please keep this manual for future reference as well.
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SYMBOLS USED GENERAL SAFETY INFORMATION The following symbols are used throughout the owner's manual to highlight important information: WARNING – When using this ebike, basic precautions should always be followed, including the following: ■ Read all safety precautions carefully before riding. ■...
TABLE OF CONTENT TROUBLESHOOTING Troubleshooting Error Code BEFORE THE FIRST RIDE STORAGE & MAINTENANCE Standover Height Maintenance Saddle Position Adjustment Storage Brake Lever Adjustment Cleaning Stay Within the Weight Limits Parking Riding With a Child Safety Check SUPPORT INFO BEFORE EVERY RIDE WARRANTY POLICY General Inspection Limited Warranty Terms...
BEFORE THE FIRST RIDE Standover Height Saddle Position Adjustment Brake Lever Adjustment Stay Within the Weight Limits Riding With a Child Safety Check...
Standover Height Stay Within the Weight Limits When selecting a new ebike, the correct choice of frame size is a very important safety The ebike and its parts have strength and integrity limitations. Before riding for the first time, it is consideration.
Ensure that the drivetrain is underinflate tires. clean and lubricated with lubricating oil. The standard tire pressure on a Velotric Thunder 1 ST is 75 PSI, as shown in the illustration on the right. ■ Ensure tires have good tread, have no...
Electrical System Inspection Reflectors ■ Ensure that all reflectors are properly fitted and not obscured. ■ Ensure that front and rear reflectors are secured, clean, and positioned perpendicular to the Control Panel wheel. ■ Ensure that the control panel is securely tightened. Fasteners ■...
Recommended Torque Values ADJUSTING FOR Always tighten the fasteners to the correct torque. Too much torque can stretch, deform, or break a fastener or the part it attaches to or tightens. Too little torque can allow the part to move and may lead to fatigue and breakage of the fastener or the attached part.
Adjust the Saddle Height 2. Slide the seatpost in or out of the seat tube. To avoid damage to seatpost or ebike frame, do not position the saddle lower The saddle position can be tested when you sit on the saddle with your heel on the lower pedal. than the minimum insertion line on the Before performing the adjustment of the saddle position, a saddle height test is needed.
Adjust the Saddle Angle and Horizontal Position Adjust the Brake Lever Positioning The saddle can be moved backward or forward and tilted to adjust the angle to reach the optimal Most riders would be comfortable with the position. Follow the steps below to adjust the saddle angle and horizontal position. default position of the bake levers.
Adjust the Handlebar Angle OPERATION For safety and comfort during riding, it is essential to ensure that the handlebar is perpendicular to the front wheel before each ride. If the handlebar is not aligned vertically to the front wheel, follow the steps below to INSTRUCTION adjust the handlebar stem.
■ Activate/deactivate the walk mode You can pair your Velotric ebike with the Find My app on your iOS device. After you successfully add your ebike as one of your Find My items, you'll be able to locate it on a map, play a sound if it's nearby, and enable Lost Mode.
Front Light Assist Level LED Ring Assist Mode Description PAS 3 Normal Medium power output for city commuting. PAS 4 Sport Strong power output for active riding. PAS 5 Turbo Maximum power output for extreme riding. Select Appropriate Assist Level ■...
Before charging the battery, ensure that you read and understand all safety-related precautions listed below. ■ Always charge your battery with the charger supplied by Velotric. ■ Ensure that the battery and charger are undamaged before charging. If the battery or charger looks damaged or was involved in a fall or crash (even without obvious signs of damage from outward appearances), contact us through help@velotricbike.com for more information.
Charger Indicator Status USE CONDITIONS AND WEIGHT LIMITS Color Indicator Status Description Solid on The battery is charging The battery is fully charged or the charger is not connected to Green Solid on the charging port Use Conditions NOTE Weight Limits While charging, the charger indicator turns solid red from green and turns solid green when the battery is fully charged.
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Velotric strongly recommends against inappropriate and dangerous use of our dry surfaces, and wet surfaces. The variable conditions and hazards of off-road riding require products.
Wet Weather Riding Wet weather impairs traction, braking, and visibility, both for the cyclist and for other vehicles sharing the road. The risk of an accident is significantly increased in wet conditions. In wet TROUBLESHOOTING weather, extra care is required when riding the ebike. WARNING Riding in wet conditions involves slippery hands, feet, and riding surfaces, which greatly increases your risk of accidents, serious injury, or...
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Damaged Remote (PAS control panel) Replace the Remote (PAS control panel) Low tire pressure Inflate tires to PSI stamped on sidewall OR you can contact us through help@velotric.bike.com and we will get you back as soon as Low battery Charge the battery possible.
Error Code STORAGE & Your Velotric ebike is equipped with an error detection system integrated into the control panel and controller. In the case of an electronic control system fault, the LED ring on the control panel will flash red 5 times. In the unlikely event that there is an electronic control system failure, it is recommended that you cease operation and contact Velotric at help@velotricbike.com for...
Inspect ■ Inspect the fasteners for proper torque. a poorly maintained ebike can break or malfunction leading to an accident. Velotric strongly ■ Inspect the drivetrain for proper alignment and function (including chain, recommends that you follow a regular maintenance schedule based on normal use. If you cassette, chainset, and derailleur).
Velotric batteries have Low Temperature Protection Mode. ■ Do not grease or use a greasy cloth to wipe down the electrical When the ambient temperature is below 32ºF (0°C), your Velotric ebike battery will go into Low connectors, brake pads, wheels, tires, or plastic parts.
Parking SUPPORT INFO The ebike is heavier than bicycles without motor support and improper parking may result in tip- over, serious injury or death. Follow the instructions below when parking the ebike. ■ Park in accordance with local rules and regulations, especially in a public place. ■...
For additional support, contact the Velotric technical support team through help@velotricbike.com . Please include the following information when contacting Velotric. ■ Owner name WARRANTY POLICY ■ Contact information ■ Order number ■ Purchase channel ■ Product model ■ Frame number (bottom bracket) ■...
Limited Warranty Terms Shipping Damage All Velopower, Inc. ebikes (the “ebike”), and their individual Covered Components (as defined Damage to a Covered Component during shipping is not covered by this Limited Warranty, but herein), are protected against all manufacturing defects in material or workmanship for one (1) Velopower, Inc.